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Audi Brookline

Brookline, MA

4.8
745 Reviews
Audi Brookline, A Herb Chambers Company is committed to providing the highest levels of customer service through our unsurpassed knowledge of the Audi vehicles we sell and service. Our team of automotive professionals take pride in representing the Audi brand and is well versed in the innovative design, advanced technology, and superior performance that the brand represents. We are proud to serve customers in the greater Boston area including Newton, South Boston, Cambridge, Waltham, and Dorchester. High quality engineering is at the center of a totally fulfilling Audi driving experience. At Audi Brookline, A Herb Chambers Company we strive to offer a customer experience at the same high level. Whether you are looking for a new or pre-owned vehicle, need parts or service, or would like information on Audi products and services, please call or email us for prompt attention. Audi customers expect superior performance without compromise. At Audi Brookline we look forward to exceeding those expectations.
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308 Boylston St Rt. 9

Brookline, MA

02445

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Showing 745 reviews

July 27, 2017

Friendly, humorous, Professional. The sales team and the finance and insurance team were professional, thorough, fair, personable and reasonable. When an issue arose, it was handled w More

by Mike K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Pena, Danielle Shein, Derek.
Jul 27, 2017 -

Audi Brookline responded

Thank you, Mike, so much for your feedback and recommendation. We're so glad that you had such a positive experience at our dealership, specifically with Kayla, Danielle, Derek and Paul. May you enjoy many safe and amazing miles this summer in your new Audi! Best, Gabe Despres, General Manager

June 28, 2017

Professional and excellent experience I enjoyed my experience here. I felt like I was treated fairly. Scott was my salesman and was very helpful in the process. He pointed out a couple iss More

by salsolomon
Recommend Dealer
Yes
Employees Worked With
Scott Pann
Jun 28, 2017 -

Audi Brookline responded

Thank you for providing us with this great feedback! Scott is wholly devoted to the success of our guests’ experiences and we are so proud to have him on our team. We appreciate your kind words and thank you for choosing us for your automotive needs. Best, Gabe Despres, General Manager

June 25, 2017

Sales Experience meets Perfection Just bought my New Audi this week! My Sales experience with Chris Garvin was phenomenal - exceeded by FAR all my expectations of what one can and shou More

by Gclear2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Garvin
Jun 26, 2017 -

Audi Brookline responded

Thank you and congratulations on your new Audi! We appreciate you leaving such a kind review. We think Chris is great, and we're glad you did too! We value your business and please let us know if we can assist you in the future. Best, Gabe Despres, General Manager

June 12, 2017

Chris Downs Catherine and Chris's service was impeccable and they went out of his way to insure everything was perfect. We are bringing up our 11 and 12 year old More

by CAPTAIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Catherine Vautrinot and Christopher Down
Jun 13, 2017 -

Audi Brookline responded

Thank you so much! I am pleased to hear that Catherine and Chris made your purchasing experience a memorable one and took excellent care of you. We strive to provide a 5-Star experience so it's rewarding to hear that our team is delivering. We wish you many miles of enjoyment with your vehicle! Best, Gabe Despres, General Manager

June 05, 2017

Just a great experience Chris Downs and the sales team did an impeccable job. Even though I changed my mind on the interior at the last minute, Chris handled it smoothly wit More

by Kieran
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Downs
Jun 05, 2017 -

Audi Brookline responded

Thank you so much for your feedback and recommendation. We're so glad that you had such a positive experience at our dealership, specifically with Chris. He is truly an asset to this team. May you enjoy many safe and amazing miles this summer in your new Audi! Best, Gabe Despres, General Manager

June 04, 2017

Great car-buying experience with Chris Downs We just purchased a 2018 Audi A5 Sportback and had the truly enjoyable experience of working with Chris Downs as our salesperson. He was excellent. Hi More

by GregT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Downs
Jun 05, 2017 -

Audi Brookline responded

Thank you, Greg! We work very hard to provide our guests with exceptional customer service, and it is always a delight to read that our team members are exceeding our customers' expectations. Thank you for your business and for taking the time to let us know about your experience with Chris. Best, Gabe Despres, General Manager

May 01, 2017

Unreliable Incompetent service. Do not waste your time or money. Poorly kept and poorly ran. David, the Service manager is completely unreliable and has anger ma More

by Marisol02038
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
David (Service manager), Gabe Despres
February 22, 2017

Arrogant Sales Rep I came in and talked to a salesperson named Alex. He was extremely rude and arrogant. He asked insulting questions and claimed HC dominates the market More

by ml599
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex
January 26, 2017

Dreamy! I had an amazing experience at Herb Chambers Audi dealer. My salesman, Larry Golub was truly a gem. Communication was awesome, he didn't oversell, and More

by Kinglin31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Golub
Jan 26, 2017 -

Audi Brookline responded

Thank you for taking the time to share your experience with Kayla and Larry. I'm thrilled to hear you had such an enjoyable visit. We strive to provide our guests with the best customer experience and I'm thrilled we were able to provide you with exactly that. We appreciate your recommendation and thank you for choosing Herb Chambers for your automotive needs. Sincerely, Gabe Despres, General Manager

December 03, 2016

easiest transition into new lease ever jonathan williams managed a seamless transition from my previous leased audi into an upgraded 2016 version of the same car. i had not been contemplat More

by audrey11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Williams
Dec 05, 2016 -

Audi Brookline responded

Thanks so much for leaving us a review, Audrey! We'll be sure to tell Jonathan what a great job he is doing! Many thanks and happy driving! Best, Gabe Despres, General Manager

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