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Audi Brookline
Brookline, MA
868 Reviews
Audi Brookline, A Herb Chambers Company is committed to providing the highest levels of customer service through our unsurpassed knowledge of the Audi vehicles we sell and service. Our team of automotive professionals take pride in representing the Audi brand and is well versed in the innovative design, advanced technology, and superior performance that the brand represents. We are proud to serve customers in the greater Boston area including Newton, South Boston, Cambridge, Waltham, and Dorchester.
High quality engineering is at the center of a totally fulfilling Audi driving experience. At Audi Brookline, A Herb Chambers Company we strive to offer a customer experience at the same high level. Whether you are looking for a new or pre-owned vehicle, need parts or service, or would like information on Audi products and services, please call or email us for prompt attention.
Audi customers expect superior performance without compromise. At Audi Brookline we look forward to exceeding those expectations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 868 reviews
October 21, 2020
No waiting area provided outside the building for COVID 19 safety, but the service was good and employees were friendly as well. Just provide an outdoor waiting area and it would be 5 stars. 19 safety, but the service was good and employees were friendly as well. Just provide an outdoor waiting area and it would be 5 stars. More
by Jacob Savona
Employees Worked With
Antonio Mina
October 08, 2020
Steven was excellent, very professional, answered all my questions and great to interact with. I had a long, trying day up until that point, but Steven's attitude, demeanor and friendliness changed how my questions and great to interact with. I had a long, trying day up until that point, but Steven's attitude, demeanor and friendliness changed how my day went for the better. Thank you Steven and Audi Brookline. More
by David B
Employees Worked With
Steven Claudio
October 08, 2020
Good service, very helpful, but took longer than expected. Would like to be informed ahead of time if service takes longer than 2 hours next time. expected. Would like to be informed ahead of time if service takes longer than 2 hours next time. More
by marshall.julia90
Employees Worked With
Other Employees :
Scott Pann, Stephanie Bagu, Steven Claudio, Silvio Santos, Felix Mojica
September 25, 2020
Coolant exchange service extremely expensive (more than the initial estimate). The service took too long. Staff was attentive but I’m not happy with the service the initial estimate). The service took too long. Staff was attentive but I’m not happy with the service More
by Egarrido55
Employees Worked With
Don’t know
September 23, 2020
Herb Chambers is a very good auto dealer. Their space is comfortable and the staff is knowledgeable and helpful. Today’s device was handled very well. comfortable and the staff is knowledgeable and helpful. Today’s device was handled very well. More
by june.vernon
Employees Worked With
Stephanie Bagu, Joana Sevi
September 22, 2020
I called Stephanie regarding a 2020 Q8 in a particular color/spec. She was researching it and trying to find it. Mr Impatient (me) found one at another dealership in Connecticut. I was ready to make the d color/spec. She was researching it and trying to find it. Mr Impatient (me) found one at another dealership in Connecticut. I was ready to make the deal when like a Super hero Kayla called me and jumped into action and put together a deal that was a 2021 for the same money and a lot more convenient, and closer. Stephanie went through the vehicle with us and explained this tech savvy machine throughout. We picked up the car in three days and my wife is thrilled. Thanks ladies, and Audi of Brookline!!! More
by loktalk
September 16, 2020
Audi Brookline was kind and helpful and took great care of my fabulous Q5. We had a little trouble finding the car given the transition from temp to your new offices... but it all worked out great! Thank of my fabulous Q5. We had a little trouble finding the car given the transition from temp to your new offices... but it all worked out great! Thank you very much! More
by Artbrown10
Employees Worked With
Service woman
September 16, 2020
Very poor service. Very slow and unhelpful. This Very poor service. Very slow and unhelpful. This dealership is not up to Audi standards. They are constantly drinking up charges when it's under A Very poor service. Very slow and unhelpful. This dealership is not up to Audi standards. They are constantly drinking up charges when it's under Audi care. More
by None
Employees Worked With
September 13, 2020
Worst service ever. I bought a 4 year service plan with a new car. I brought it in for the 4th year service in August and was told I would have to pay for it even though I had already paid for it upfront. Ap new car. I brought it in for the 4th year service in August and was told I would have to pay for it even though I had already paid for it upfront. Apparently there is a some hidden feature where I had to bring it by the end of July or I had to forfeit the money I paid for the service upfront. The service manager was rude and actually laughed. More
by chip
Employees Worked With
Service Dept.
June 20, 2020
Leasing a car via email and phone My lease was up the end of June...could have extended it but would lose my maintenance program Started to search some time in May and having leased t My lease was up the end of June...could have extended it but would lose my maintenance program Started to search some time in May and having leased the previous Audi A3 from Brookline Audi it was only natural to start there.. And I stayed and due to having been "at home" for the past 12 weeks was delighted with the door to door service from Stephanie Bagu and Kayla 's search for just the right car. Stephanie Bagu never tired of my questions..delivered the new car to my home, came back with a smile and a clipboard of papers..walked me through anything that I was unfamiliar with and was the answer to my needs at all times during this transaction .and with her help I was able to actually send copies of important papers via texts.. All in all she erased any anxiety I might have had during this very new way of leasing a car.. This is my 8th Audi and the best service. More
by nfwrinkles
