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Audi Brookline - Service Center

Brookline, MA

4.7
453 Reviews

453 Reviews of Audi Brookline - Service Center

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December 21, 2021

Jet in was very attentive to my car needs. I was kept updated throughout the entire process, which I really appreciated. This is definitely my go to dealer! More

by nellyma96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kervens, Luis
Dec 22, 2021 -

Audi Brookline responded

Thank you for being an Audi Brookline customer! We appreciate your support and look forward to your next visit!

December 18, 2021

Scheduled me right away. They were very accommodating and did my repairs while I waited. A convenient place to bring your Audi for service. More

by ijschaefer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kervens
Dec 20, 2021 -

Audi Brookline responded

Thank you for your 5-stars! We're happy that we were able to accommodate you during your recent appointment! See you next time at Audi Brookline!

December 18, 2021

Superb experience. Excellent communication, very responsive, highest possible degree of customer satisfaction. Kervens Noel was superb. More

by Gary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kervens Noel
Dec 20, 2021 -

Audi Brookline responded

Thank you for the fantastic feedback, Gary! It was our privilege to serve you and we hope we have the opportunity to do so again in the future. Take care! - The Audi Brookline Team

December 08, 2021

Kervins provided us with excellent car service. He addressed all issues professionally and kindly. Kervins gave us a thorough explanation of repairs. He is an asset to the customer service department More

by Nancy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kervins Noel
Dec 10, 2021 -

Audi Brookline responded

We're glad Kervins made this a five-star experience, Nancy! Thank you so much for taking the time to leave Audi Brookline such a great review!

December 08, 2021

Went in for tire pressure check and the mechanics were able to salvage the tire without having to replace the whole thing. Kervens took great care of all communications between the teams. More

by Seda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kervens
Dec 09, 2021 -

Audi Brookline responded

Hi Seda, thank you for sharing your review! We're so happy that Kervens worked hard during your entire appointment! -Audi Brookline

December 01, 2021

Professional, reliable and trustworthy. They’ve serviced my car since I bought it there. Kervens has been helpful and transparent with all my service appointments. More

by Winwoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kervens
Dec 02, 2021 -

Audi Brookline responded

You've made our day! Thank you for taking the time to leave the Audi Brookline team your fantastic feedback!

November 27, 2021

Kervens did an outstanding job: clear descriptions of work, responsive, timely and proactive communicator. And, a good guy. More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kervens
Nov 30, 2021 -

Audi Brookline responded

Hi Mark - thank you so much for taking the time to share this wonderful feedback; Kervens will be so happy to hear it! We appreciate you coming to visit us here at Audi Brookline and hope to see you again next time!

November 23, 2021

Miscommunication and senior techs not working on Saturdays led to delays but once cleared the work was perfect. More

by George
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2021 -

Audi Brookline responded

Thank you for being a loyal Audi Brookline customer, George! We appreciate your honest feedback and hope to see you next time!

November 19, 2021

Easy process. Very good results. A pleasure to deal with.. They even provided a quick ride home to my door. More

by sam02467
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2021 -

Audi Brookline responded

We're happy to hear it! Thank you for coming to Audi Brookline!

November 18, 2021

Kervens Noel was great. He set up the inspection, had a tire replaced, and then did the service. He was extremely professional. More

by Marc_kaufman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2021 -

Audi Brookline responded

Thank you for taking the time to share this feedback! It means a lot to hear that Kervens earned your five-star rating and we hope to see you again next time here at Audi Brookline!

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