Audi Brookline - Service Center

Personnel are very warm, professional and knowledgeable. A great team. They have become my go to Audi dealer. I could not be more pleased. A great team. They have become my go to Audi dealer. I could not be more pleased. More

Went out of their way to fit in a flat tire at 4:00 on a friday friday More

Audi Brookline always goes above and beyond to service our automobiles. I appreciate the timely updates, the use of a loaner car, and the customer-friendly service advisors. our automobiles. I appreciate the timely updates, the use of a loaner car, and the customer-friendly service advisors. More

They treated me like a princess. And kept my costs to a minimum, and in a timely manner. And kept my costs to a minimum, and in a timely manner. More

Luis and Paul were outstanding service advisors. Luis wrote up the service I needed and which was done to my satisfaction. On the way out, Paul helped to explain some features of the car I didn't Luis wrote up the service I needed and which was done to my satisfaction. On the way out, Paul helped to explain some features of the car I didn't know about (Still haven't read the instruction manual). Even though the salesperson that sold me the car explained some of the features, I still suggest that a class be arranged a month after buying a car be held for those that still don't understand all the features. More

The dealership was thorough,responsible, and customer service oriented. They c provided transportation when the work proved more complicated than anticipated. service oriented. They c provided transportation when the work proved more complicated than anticipated. More

Great customer service interaction…clear communication, great at setting expectations. Loved the video walkthrough and communicating via text. great at setting expectations. Loved the video walkthrough and communicating via text. More

I recently brought my Audi to Audi Brookline to address an issue with my steering wheel, and I had a fantastic experience. From start to finish, the service was top-notch. an issue with my steering wheel, and I had a fantastic experience. From start to finish, the service was top-notch. More

Attentive and timely service, service advisors were very helpful , people were knowledgeable. The team provided for a very positive experience helpful , people were knowledgeable. The team provided for a very positive experience More

Awful Service – Avoid Audi Brookline at All Costs I purchased a 2016 BMW X1 from Audi Brookline a month ago, and my experience with their service department has been incredibly frustrating and disappoi purchased a 2016 BMW X1 from Audi Brookline a month ago, and my experience with their service department has been incredibly frustrating and disappointing. After only two days of owning the car, I had to bring it back for a minor repair on the dashboard screen, which kept showing a warning about the e-brake. My father dropped the car off, expecting a quick fix, and we were told the repair would take a week at most. However, we heard absolutely nothing from the dealership for over a week. When I called, I was sent straight to voicemail, and when another family member called, they were told to call back the next day for an update. This continued for THREE weeks—three weeks of vague excuses and no clear communication. We were told the technician was sick or that they didn’t have an update, or someone would call us back, but that never happened. Finally, after our third week of calling, we were told the car was ready for pickup. The day before, they had no information about the car’s status, and suddenly, it was “fixed” within 24 hours. It was baffling and incredibly frustrating. I had asked multiple times, both by text and phone, for the car to be delivered to my home, given that it’s an hour away and the service had been so poor. Instead, they gave my father a 24-hour window to pick up the car or risk being charged for the rental. There was no apology, no accommodation for our reasonable request. When my father finally drove an hour to pick up the car, we found that while the dashboard symbol had been resolved, the dealership had left pieces of the car disassembled in the backseat. After three weeks of waiting, they didn’t even check to make sure the car was properly reassembled. This was unacceptable. Throughout this entire ordeal, the communication was horrendous. While Ahmed, the sales rep, did reach out to the service team to find out what was going on and informed me the car would be ready for pickup in the third week, when I messaged him about having the car delivered instead of picking it up, he never returned my message. He also didn’t respond to my father’s message about canceling the car sale due to the poor service and the inconvenience of driving an hour to pick up a car that wasn’t properly reassembled. Brooke Murphy, who initially reached out to me about the sale, never responded to my emails regarding the repair issue. Once the sale was done, it seemed like no one at the dealership cared about providing any further service. To make matters worse, Patrick, the service manager, was impossible to get a hold of. Every time I called, I was sent straight to voicemail. This lack of accountability and communication is beyond frustrating, and it’s clear that Audi Brookline only cares about making the sale, not about customer satisfaction. Audi Brookline’s service has been a complete disaster, and I will never recommend them to anyone. I’m warning others to stay away from this dealership—don’t make the same mistake we did. More