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Audi Brooklyn
Brooklyn, NY
386 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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386 Reviews of Audi Brooklyn
April 22, 2021
My Audi Q7 was brought in November of 2020 for a unusual noise coming from the rear of the vehicle. The noise was consistent and easily replicated, after brining the vehicle in to find what the issue was I noise coming from the rear of the vehicle. The noise was consistent and easily replicated, after brining the vehicle in to find what the issue was I was informed that it was due to a small ring of rust that had formed on my rotators and it was recommended to replace them. This explanation didn’t sit well with me because the noise was present while driving and the breaks were not in use. Now I was informed by the service advisor and the service manager that the vehicle was inspected throughly and that the rust is the only issue the service tech noticed. So not being satisfied of that explanation I brought my vehicle to another service center, long behold the service tech within 10min found a broken spring that attaches to the control rod In the area I mentioned the noise was coming from. This was a complete lack of either experience or knowledge on the tech or just no care in the world. Yet again this incident has proven once again Audi of Brooklyn is not the place to bring your vehicle. More
by mel
Employees Worked With
Everest Service Advisor
January 06, 2021
Mark Nepomnyashchiy did a great job through the entire process, and was very respectful of my schedule. He even drove my new car to office an hour away, and drove back with my trade in. This is my 7th A process, and was very respectful of my schedule. He even drove my new car to office an hour away, and drove back with my trade in. This is my 7th Audi purchase and it was the smoothest deal of them all. More
by DennisD
Employees Worked With
Mark Nepomnyashchiy
November 29, 2020
The worse dealership ever! Especially when your vehicle is out of warranty. DON’T BUY ANY USED AUDI’S NO MATTER THE MAKE OR MODEL! BUYER BEWARE! When they repaired one thing on my vehicle, they left someth is out of warranty. DON’T BUY ANY USED AUDI’S NO MATTER THE MAKE OR MODEL! BUYER BEWARE! When they repaired one thing on my vehicle, they left something else in disrepair. They don’t take responsibility for their mistakes and try to make you pay for them. More
by The1BusinessGuru
Employees Worked With
Service Manager Steven
November 09, 2020
The worst service center in my history of owning cars. Regardless of what issue I bring my $76k vehicle in for, it should be treated with great care. I have to hunt down my service advisor to give me upd Regardless of what issue I bring my $76k vehicle in for, it should be treated with great care. I have to hunt down my service advisor to give me updates, they do not return calls in a prompt manner. This last incident has to be by far the worst. Brought my vehicle in on a Wednesday, and 5 days later, my vehicle is still in the shop , and I’m not getting proper timely updates. I think for a luxury vehicle, the service center sucks! They haven’t done any covid-19 additional services ! More
by mel
Employees Worked With
Damion
November 05, 2020
Mark was great through the whole process The deal he made was the deal he delivered. The whole process from the time I walked in the door with my trade in to leaving in my new car was straight forward a made was the deal he delivered. The whole process from the time I walked in the door with my trade in to leaving in my new car was straight forward and took under 3 hours - a record fast time in my experience. More
by Satisfied buyer
Employees Worked With
Mark Nepomnyashchiy
November 04, 2020
I updated this review from a negative to a positive one, after the hiccup we ran into Mina Ghattas and Mark Nepomnyashchiy really took good care of me. My purchase was exactly as I hoped it would be, fair after the hiccup we ran into Mina Ghattas and Mark Nepomnyashchiy really took good care of me. My purchase was exactly as I hoped it would be, fair price, no hidden fees, I was in and out of the dealership quickly, facility is clean, and the team was very professional. Thank you for your help and merry Christmas. More
by mmeawad
Employees Worked With
Mark Nepomnyashchiy
July 31, 2020
Really great place to buy an Audi with no high pressure! First time buying an Audi and had a great Expierance. Our salesman was Mark who was very knowledgeable about the cars and explained the vehicles, the First time buying an Audi and had a great Expierance. Our salesman was Mark who was very knowledgeable about the cars and explained the vehicles, the options they had and showed us the car I was interested in. Then a test drive in it. The q5 has so many features. he took the time to go over them explain them with no pressure. He spent ample amount of time with us, this was a first to have such service without pressure. The whole process went very quickly and smoothly once we had a deal on the vehicle I wanted. I purchased other new vehicles from other dealers but this service was excellant. I would most definitely recommend anyone in nyc looking for an Audi-- don't overlook this dealer. There sales people know how to treat the customer and get you into great car. Look for Mark Nepomnyashchiy if your there. More
by Jjm96y2k
Employees Worked With
Mark Nepomnyashchiy
July 20, 2020
BEWARE OF USED CARS FROM THESE GUYS If the price is too good to be true it more likely is. Purchased an 2017 Audi Q7 Prestige(Whatever you do don’t buy the same one) After first inquiring about it and runn good to be true it more likely is. Purchased an 2017 Audi Q7 Prestige(Whatever you do don’t buy the same one) After first inquiring about it and running an application, I was told I had to wait a week for a component in the AC to be replaced. After patiently waiting, I was finally received the car and finished the paperwork. Day of delivery the Vehicle came with a malfunction light. I was told give it a day or two so I did. Within the two days I received another malfunction light while the other remain. Upon bringing it back I was giving a little Nissan Rogue. After a week with no resolution, I was forced to request a return on my deposit that I’m sadly still waiting for 5 business days later. Smh More
by Will conn
Employees Worked With
Richie Bauso
July 14, 2020
Once again I couldn’t be happier about my recent Once again I couldn’t be happier about my recent service at Audi of Brooklyn . My service advisor Mr. John Everest very friendly and knowledgeable Once again I couldn’t be happier about my recent service at Audi of Brooklyn . My service advisor Mr. John Everest very friendly and knowledgeable about my car . The service manager Mr. Steven Bylis also checking in with me to make sure everything was OK More
by JoeR
Employees Worked With
Steve Bylis
July 03, 2020
The whole process was very smooth got my car quickly. Would definitely recommend to a friend. Thank you so much you guys are the best. Would definitely recommend to a friend. Thank you so much you guys are the best. More
by efiblatter
Employees Worked With
Monae Murray, Eric Ko, Richie Bauso, Miguel Reyes, Michael Chan, William Cadet
