Audi Brooklyn

Terrible Customer Service, Sketchy Deals Absolutely whack used car department. AVOID AVOID AVOID. I bought a car nearly four months ago and still haven't rectified all issues. I've spent o Absolutely whack used car department. AVOID AVOID AVOID. I bought a car nearly four months ago and still haven't rectified all issues. I've spent over 3 hours on the phone, 30+ phone calls, sent over 25 emails, I've been to the dealer SIX TIMES. I've emailed their general manager, Leo Menuzzo about everything a number of times and have never so much as gotten an acknowledgement from him. Their used car manager, Ali (whose card or last name was never given to me), has been the main culprit of my frustration. I've left many messages and they never call back. Confronted, they give me the runaround. So incredibly unprofessional. I was looking for a used car at the end of May 2016 and was emailing all over to see what dealerships had in the $3k price range. I got an email and some photos from their online sales manager, Nick (great guy), and made an appointment. I wanted to make an appointment and was told that they were going to detail it before I came in. When I arrived I waited something like two hours to see the car, and when it arrived, it was dirty as xxxx - red flag number one, but I let it slide. That being said it was in pretty decent condition from a first look. I decided to buy it with the condition that X repairs would be done, I'd be given a working key fob for the car, and it would be detailed. From when I decided to buy the car to when I put down the downpayment, it took something like 6 hours. I spent a long time hanging with the insurance guy (Vinnie, highly recommended). I was told I could come to pick up the car the following week with all repairs made. When I arrived at the shop, I got an email that the car wouldn't be ready until the afternoon, even though my appointment was for 10am in the morning - red flag number two. Since it took me an hour to get there, I waited for the car until it was "ready" when I found out the car wouldn't be ready that day, I was told it would be delivered to my apartment. Which was cool, but when the car arrived only one of the repairs had been done - no working key fob - and it was still un-detailed - red flag number three. I needed the car, so I decided to come back the following week for the remaining repairs and detailing. The next day, I brought it out to a mechanic (friend of mine) to have the car evaluated and was told it needed a boat load of work. I immediately called my sales person Monae (who was great too, she isn't the problem), and was assured that even though the car was old I had my 30 day warranty and everything would be taken care of. Ali also told me over the phone that he would never sell a car that required service. I decided, well, I'm going to persevere because I don't back down. When I brought in the car for the 1st time (this is my 3RD trip to the dealership), I outlined all of the repairs and was told to come back after the weekend. When I came back for the 4TH time, the car still hadn't been detailed and the fob was still broken - though the muffler had been finally fixed. Ali (this guy is the problem), told me all of that work didn't need to be done, but I needed the car, so I took it. When I came back for the 5TH time, I was told all would be taken care of. I called EVERY DAY, while the car was being repaired to confirm all work was being done and each time I called I was told "Yes, don't worry about it." Needless to say, when I came to pick it up (my 6TH trip) the fob hadn't been repaired. Ali gave me the name of a third party that would be able to do it. I called a number of times, and when I finally got a hold of him he was like "definitely can't do that." So back to square one. For a while I called and emailed every day, and left messages and never got calls back. Sometimes, I'd wait on hold for 30 minutes. Eventually I stopped doing that because it was driving me crazy. Meanwhile, I talked to 10+ mechanics about the service on the car and was told (by every mechanic), it REQUIRED work and the price range was between $2 and $4k. Ali wouldn't budge on doing the repairs and because he had been impossible to reach, my warranty had expired, so I resolved to do it myself. Then one day, I was driving for work out in New Jersey and something below the car was dragging. When I got to work, I found that the valence and belly pan weren't even attached to the car so had been dragging and had broken. I called Ali the next day and argued with him for 20 minutes about it and he said, OK "maybe I'll do it, I'll call you back." He never called me back and I was just so frustrated (this is two months after the sale, so I resolved to do it myself and save my sanity. I didn't want to deal with his crap anymore. Where I am now is I've paid $2k+ on service on the car post-sale and I'm still waiting on the key fob. I'm going to push for it because it's the last thing and I need it and only a DEALERSHIP can do it. I don't recommend these guys even if it seems like a good deal. A $3k car quickly became $5k and a big headache. More

Took a deposit and sold my car to someone else This is the worst piece of trash dealership I have ever had the displeasure of dealing with. Expect to be passed around to persons who have no idea w This is the worst piece of trash dealership I have ever had the displeasure of dealing with. Expect to be passed around to persons who have no idea what they are doing, full voicemail, make promises they do not keep, and can't get a deal done to save their lives. Reported them to Audi USA. Must repeat, the single worst experience ever, and I have bought cars around the country. Audi should revoke their dealership license. They give Audi a bad name. Johnson is clueless, Nick went on vacation and never told me, Ali lied never called back and has full voicemail, Leo didn't take my call or call me back, Dennis has full voicemail and wouldn't speak to me, Jared lied and did not call back. Straight up scammers. Avoid at all costs. More

Wasted my time Besides the fact the dealership is very nicely built, they epitomize the stereotype of a car salesperson. They had told me anything just to get me int Besides the fact the dealership is very nicely built, they epitomize the stereotype of a car salesperson. They had told me anything just to get me into the dealership, only to find out what they told me was a lie. I didn't appreciate that i had to drive in over an hour and a half to be told that they deal they represented over the phone and email was impossible. I knew it was too good to be true, but the sales person assured me it was for real. LIES! they lost me as a customer as this was supposed to be my third Audi. SHAME! More