Audi Brooklyn

Great experience I was very impressed with this dealership, especially my Audi Brand Specialist, Frankie Lopes. Frankie's in-depth knowledge and enthusiasm about the A I was very impressed with this dealership, especially my Audi Brand Specialist, Frankie Lopes. Frankie's in-depth knowledge and enthusiasm about the Audi brand made it a truly enjoyable sales experience. Frankie was extremely patient and explained everything we needed to know about our Q5. If you're in the market for an Audi, give Audi Brooklyn a chance, just ask for Frankie; you will never go anywhere else once you meet him! More

Audi Brooklyn Service Center Took my 2006 Audi A4 for service Tues picked up We'd and had a great experience. Martin the service advisor, Peter the Asst. Manager, and James the Te Took my 2006 Audi A4 for service Tues picked up We'd and had a great experience. Martin the service advisor, Peter the Asst. Manager, and James the Tech was amazing. Martin treated me as if I was his only client for the day, very informative, and attentive to my concerns. Even though I was rushing them they all kept it professional. I even got a free car wash! This is my new service home and I definitely recommend you bring your car here to be service. I heard and read a lot of negative things about this place but what I experience was superb service!!! Thanks Audi?? More

Professionalism! Attentive, professional, and friendly. I dealt with Lori and the manager Leo. Both were easy to deal with. Very little pressure with clear and prec Attentive, professional, and friendly. I dealt with Lori and the manager Leo. Both were easy to deal with. Very little pressure with clear and precise answers to all my questions. Leo finalized the deal and helped me get to the payment I needed to be in with the necessary amenities I will need throughout my lease. I highly recommend Audi Brooklyn! More

Worst vehicle return experience, terrible customer service I've been a long time customer with audi with 3 previous vehicles in my family. When I took responsibility to return the vehicle and asked when to ret I've been a long time customer with audi with 3 previous vehicles in my family. When I took responsibility to return the vehicle and asked when to return the vehicle. Monae Murray gave me incorrect information on when my lease ended. I purchased a new vehicle based on this information and a terrible experience of being asked to drop off the car earlier than the actual date. When I later found out that this was not the case from Audi Financial Services. I was shocked to find out that I purchased a vehicle based on bad experience with Audi and incorrect information given (confirmed on email) and then was informed that I was mistaken on my interpretation ie. the last payment not the lease end was on the date listed Thank you Kent for the vehicle purchase but never again will I be a customer of Audi BK. The CS rep's would not help in any way to satisfy the issue in any way. The dealership just wants to sell you another vehicle and give it in early. More

Very poor communication and service I bought an Audi from out of state and had to travel to get there. I brought everything they requested. They said the car would be ready. Arrived at t I bought an Audi from out of state and had to travel to get there. I brought everything they requested. They said the car would be ready. Arrived at the dealership from the airport two hours before closing. I was practically ignored. The manager told me to wait for the business manager. They did not have the car ready, or did they do what I asked. Remove the velcro from the windshield that had held a radar detector, to remove the sticky film from the old dealer logo sticker, to explain why the brakes were worn unevenly, to vacuum the soft top of the cabriolet (it was dusty from nearby construction). They finally vacuumed it and scratched the fabric. I would compliment Miquel, however. He showed me the features of the car and was very friendly. However, everyone else was quite inconvenienced that I flew across the country to buy a car from them. I had to re-arrange my finances with my bank at 6:00 on a Saturday evening because they would not take a small personal check for a portion of the purchase...after I was told they would. The business manager, Leo M was flat out rude. So was the general manager Janet F. The pre owned manager, JP just didn't care. From where I come from...people are not like that. It is a sweet S5. My experience should have been rewarding and pleasant...it was just the opposite. More

The Worst Service Center Ever The worst service center I've ever experienced. Brought my Audi in for service. They said it would take two days. It took two weeks. Zero communica The worst service center I've ever experienced. Brought my Audi in for service. They said it would take two days. It took two weeks. Zero communication. They scratched the car in multiple places. There were oily hand marks throughout the interior - on the ceiling as well. Haven't been able to remove those. Hands down the most awful workers and zero professionalism. Take your car somewhere else. Don't ever come here. I've contacted Audi with a formal complaint. More