Audi Buffalo

Excellent Service Tony Cantie explained in detail the work performed on my A7. My vehicle was ready for pickup much, much sooner than anticipated. Tony also provided me Tony Cantie explained in detail the work performed on my A7. My vehicle was ready for pickup much, much sooner than anticipated. Tony also provided me with a courtesy service loaner vehicle. Thank you. Fred K. More

Excellent help in an emergency situation. While visiting Buffalo from out of town on a Memorial Day weekend, my Audi Q5 had a coolant problem such that I could no longer drive it. Schmitt's While visiting Buffalo from out of town on a Memorial Day weekend, my Audi Q5 had a coolant problem such that I could no longer drive it. Schmitt's service team helped me arrange for a tow, fit me in to their tight service schedule, identified the problem (bad seal), and had my car ready the same day. More

On my 4th Audi from Schmitt's. Fair price and Good Service. With my wife working not far from Schmitt's it is much more convenient for her to take our Audi's in for service. My wife often comments how Lisa in With my wife working not far from Schmitt's it is much more convenient for her to take our Audi's in for service. My wife often comments how Lisa in the service department makes her feel comfortable. I thought it was because they were both women. I know, not a very politically correct thought, but the fact is that my wife and other women I know are intimidated by taking cars in for service or repairs. Recently while having a repair on my TT Lisa attended to returning my car to me when it was done. Like I said I am on my 4th Audi from Schmitt's and I can truly say that Lisa is the most polite, attentive, and friendly service advisor I have ever encountered at Schmitt's or any other brand dealer. She should be considered an asset to Audi and Schmitt's. Firstly having her there makes my life easier as my wife works near Schmitt's and is willing to bring our 2 Audi's in because of Lisa's attentiveness and demeanor. Secondly having been a customer of Schmitt's for several years now, and having always been pleased with them for purchasing and servicing my vehicles, I am quite pleased that they were able to top the level of service I am accustomed to. Gender aside she truly is an asset to Schmitt's and Audi. Others should emulate Lisa's efforts and actions in her job performance. It will be time for another Audi within a year. Hope to see Alex in Sales and when the time comes for service Lisa in the service department. More

High quality, trustworthy This sounds like an ad, but Schmitts really does put customers first. If have acquired and financed/leased several cars from Schmitts over the years, This sounds like an ad, but Schmitts really does put customers first. If have acquired and financed/leased several cars from Schmitts over the years, and my experience will all departments has been superior to every other dealership with which I have ever done business, in and outside of metro Buffalo. More

Wicked Good Customer Service I had an issue with my engine not seeming quite right. I had 83,000 miles on my car and my warranty covered the vehicle to 100,000 miles. Tony in se I had an issue with my engine not seeming quite right. I had 83,000 miles on my car and my warranty covered the vehicle to 100,000 miles. Tony in service explained to me that Audi did some tests and that instead of repairing the engine, they were going to replace the entire engine with an out of the crate new one. Unfortunately, I was scheduled to drive to North Carolina for my cousin's wedding. Tony asked to call me back and when he did, he informed me that he had a 2017 A4 for me to drive to North Carolina. He is very, very knowledgeable and was more than happy to help me. When I asked what I could do for him for helping me, he explained to me that he liked to help customers and he was happy to do so. And he meant it. Before Schmitt's, I always bought Cadillacs from West Herr. I can guarantee anyone that West Herr would not have gone this far to help me and definitely would not have replaced an engine just to be on the safe side. They would have referred me to Enterprise and I would have had to rent a car to drive to North Carolina. And they definitely wouldn't have helped me and explained everything to me with a smile on their faces. Schmitt's is hands down the best customer service I have ever had on any of the vehicles I have owned. I will continue giving them my business for many years to come. Assuming that Tony is still there anyway..... More

Professional with Attention to Detail I wanted to follow up with you on my recent service on my 2003 A4. I purchased the car used about 6 months ago (my first Audi), and have been in I wanted to follow up with you on my recent service on my 2003 A4. I purchased the car used about 6 months ago (my first Audi), and have been in twice - once with a transmission problem and most recently with a brake issue. In both instances, Allison was my service contact. Both times I’ve been treated professionally from start to end. Allison gets back to me in a timely manner with specific details on what needs to be done and why, and the service invoice is great in that it contains details on what has been done. Though it may seem like a small thing, I have to emphasize how great it is to get the car back washed and vacuumed. No one is ever “happy” paying for car repairs, but getting the car back clean sure makes climbing back behind the wheel nice! Thanks to all in the service department for doing a great job. More

Outstanding customer service- First class dealership I recently brought my Audi in for inspection and as usual the service was exceptional at Schmitts. The dealership is consistent in their excellent cu I recently brought my Audi in for inspection and as usual the service was exceptional at Schmitts. The dealership is consistent in their excellent customer service, from the moment of your purchase to every visit you make for service you are always treated with a friendly smile, professional service and feeling like you are home. I highly recommend Schmitts to anyone looking for a car from a truly dependable, reliable and honest dealership. More

First rate experience We met with Greg Moran who took us on a test drive. He was very friendly and knowledgeable. Based upon driving lots of cars in its class, I really We met with Greg Moran who took us on a test drive. He was very friendly and knowledgeable. Based upon driving lots of cars in its class, I really liked this one but expected the price to be higher. You came back with a great price and right away without messing around. We said yes right away. The pick up process went smoothly as Greg was very thorough. Love the Q5. More

Long Term Satisfaction I have dealt with Schmitt's Audi for 14 years and have always been satisfied and pleased with the quality of the work and the friendliness, the effici I have dealt with Schmitt's Audi for 14 years and have always been satisfied and pleased with the quality of the work and the friendliness, the efficiency and the knowledge of the service advisors (Tony, Lisa and Allison). They are very respectful and provide very clear and understandable explanations of problems, solutions, options and costs of repairs and service. Norb in parts is a great help, too. They have helped me maintain all my Audis for years of trouble-free driving. More