Audi Burlingame

Bought a 60K Audi in '04. Went in for 5,000 mile service and these guys were way overbooked. There was a line of cars stretching out to the road. After half an hour of waiting to get my car in the garage, and these guys were way overbooked. There was a line of cars stretching out to the road. After half an hour of waiting to get my car in the garage, I finally got setup for my service. 8am-4pm for an oil change and tire rotation.<br><br>Service advisor was nice, although he seemed too busy to accomodate me at times. He then caught himself giving me excuses and the runaround and apologized for the busy schedule. I think they should not book as many appointments or hire extra guys and a larger facility to accomodate everyone.<br><br>Didn't get my car at 4pm as was estimated. Instead, I got a phone call at around 3:50pm saying that the car would be ready in 45 minutes. Not too bad I think, but when I get there at about 4:50pm, they say they are getting my paperwork ready. Yeah right... so I sit in the waiting room for darned near an hour, waiting patiently for my paperwork. You would think they would've washed my car during my long wait, but they said they still didn't have the time to do so. So the SA politely gives me a coupon for a free car wash. <br><br>I think this dealership could use some better time management. They seem to have competent people who just need to prioritize better. Also, they could be more attentive to customer's needs and not tell them to just "sit down, have a free drink and relax" for an hour+ on end. At times I felt ignored, because my SA would field other phone calls and attend to other customer's needs while having me sit pretty in the waiting room. <br><br>Oh, the techs also kinda spilled some oil in my engine bay that was not wiped up. They also neglected to put my leftover oil I brought in, into my trunk. I had to go back and pick it up.<br><br>Overall, a so-so experience. They could stand to have some improvement, but until they have the staff and facilities to handle the number of customers they have, I might opt to go elsewhere. More

Brought in my 1990 Audi 80 to have the fuel pump replaced. I made an appointment a weak ahead of time, dropped the car off, called that afternoon, car not yet worked on, called that evening car not replaced. I made an appointment a weak ahead of time, dropped the car off, called that afternoon, car not yet worked on, called that evening car not worked on, called the next day, car not worked one, called that afternoon car not yet worked on, called that evening car not worked on, called next morning car not worked on, called that evening asked for a nice rental, tech pulled off another job, 15 minutes later, car done. <br><br>Three days to get a 15 minute job done, when I had an appointment, no my idea of service, never going back. My guess was the could care less about my old car, and maybe I gave myself away, I do most of my own work on that car, know it inside and out. Figured they could not get me for excessive parts cost, bought the fuel pump direct from bosh, saved me almost $100, on the $200 item, at that point they could care less. <br> More