Audi Central Houston

Terrible service with Advisor Jack I was pretty satisfied with the service provided by Audi Central until my recent experience with service advisor Jack. The whole experience was so bad I was pretty satisfied with the service provided by Audi Central until my recent experience with service advisor Jack. The whole experience was so bad that I won’t go to Audi central any more. I scheduled a 25k service on May 31st with Jack at 11:30am, I arrived at 11:25am but he was not at his desk and other advisors couldn’t find him either. I had to wait until 11:45 and he finally showed up without any apologies. He told me the service would be done in one and half hour so he couldn't provide a loaner for me. That was fine. I told him I could either pick up the car before 3pm or after 6pm. He promised that the maintenance can be done at 2pm and he didn't mention anything about shuttle service operation hours. Around 4pm, he sent me a message saying the car is ready to pick up and I asked him to schedule a shuttle service for me around 6pm. He told me the shuttle service stops at 5pm (Later on, I learned that shuttle service actually stops at 5:45pm form another advisor!!). I asked him if it's possible for me to take Uber and get reimbursed (This is what Momentum BMW does when they cannot provide shuttle service). Suddenly, he stopped replying my message and didn't even answer my phone calls. Around 5:30pm, he finally said yes, he could reimburse Uber expense with a receipt and he told me I had to be there before 7pm as they are closed at 7pm sharp (The website shows they are closed at 8pm!!). When I got there and sent him the receipt, he told me he had to let his manager sign a form and then I could get a check in two weeks, which will be mailed from North Carolina. Now three weeks passed, I still don't receive the check yet. The whole experience with Jack was horrible, and I don't understand how a service advisor who keeps lying to customers can still work at Audi Central… More

Audi Disclaimer I absolutely love my truck but this is like a bittersweet moment. I have had the truck almost thirty days and the brakes are squeaking like crazy. I d I absolutely love my truck but this is like a bittersweet moment. I have had the truck almost thirty days and the brakes are squeaking like crazy. I decide to google squeaky brakes to confirm that normally means you need new brakes. I contact my salesman the first time he says all audi's do that so my question is how will I know when I need brakes? I also asked about this crack in the headlamp which he responded that the scratch was not there on the pictures. My thing is in customer service someone has to take accountability which my salesman didn't. I was offered to come in and let them buff the scratch and then again Audi's have squeaky brakes and you have to do your research. I know there are policies in place and you don't normally sale cars in that condition but you are not perfect everyone makes mistakes. Fair warning if you are purchasing an Audi the brakes will squeak all audis do that and mind you I still haven't received my paperwork. But what does that matter I'm only the customer as long as they were paid it's not a problem. Only thing I will probably enjoy are the free carwashes! More

Audi Central Houston/ JT Taylor has made us super happy We enjoyed our car buying experience. Our Audi Brand Specialist JT Taylor was very genuine and informative. We love Audi Central Houston, top of the We enjoyed our car buying experience. Our Audi Brand Specialist JT Taylor was very genuine and informative. We love Audi Central Houston, top of the line service. More

Joe was a great service adviser for S4 Joe was great to work with and I would recommend that anyone who needs service and Audi Central Houston ask for Joe. Will continue to go back to Cent Joe was great to work with and I would recommend that anyone who needs service and Audi Central Houston ask for Joe. Will continue to go back to Central. More

Review of car Nick came out and went over all the wonderful features of my new Audi which was nice that he could come to my house. Really appreciate it. He did a wo Nick came out and went over all the wonderful features of my new Audi which was nice that he could come to my house. Really appreciate it. He did a wonderful job. More

Used Car sold w/ misfiring cylinder, roof leaks: 3K bill An absolute nightmare of an experience with this dealer. I'll keep it short and sweet: I buy a fair number of used luxury cars and understand that pro An absolute nightmare of an experience with this dealer. I'll keep it short and sweet: I buy a fair number of used luxury cars and understand that problems are expensive, but I do expect a dealer of this size to be professional and up-front about whatever issues a car might be experiencing, especially when they claim to have "put it through a full CPO check and only can't call it Certified due to age." So, when the 2nd cylinder misfires in the process of getting the car home, and when the first rainstorm leads to a drenching of the center console and the ruining of the MMI-related electronics, I'm going to be a little upset. To make matters worse, the used car manager did not return multiple voicemails, nor did my salesperson answer any texts. Repair bill touching $3k in the first week of ownership. Avoid at all costs. More

Unprofessional service advisor My service advisor, Alberto, was an hour late for my appointment. He was finishing up with another customer and did not even greet or approach me unti My service advisor, Alberto, was an hour late for my appointment. He was finishing up with another customer and did not even greet or approach me until an hour later. Other than that, drop off and loaner pick up was smooth. He did use a personal cellphone to take pictures of my credit card and insurance info. I thought it was strange since my previous advisor used her iPad. The main issue I had was during pickup. Alberto called me the following day at 330pm and told me my car would be finished by 4 pm. I was not able to pick up my car that evening. Alberto did not like my response and throw out loaner policies with me. I did not appreciate the fact that Audi expects me to drop everything that I'm doing to return my loaner and pick up my car. More

great scheduled service experieince I took my A7 in for my 45,000 mile maintenance and it couldn't have been better. Antoine was my service advisor; got me set up and into the shuttle w I took my A7 in for my 45,000 mile maintenance and it couldn't have been better. Antoine was my service advisor; got me set up and into the shuttle with in 5-10 minutes. He kept me updated as promised and my car was ready virtually right at the time he had indicated when I dropped it off. Car was washed and ready to go once I returned. Flawless and hassle free experience. More

As good as it gets... Over the years I must admit I have avoided "dealer maintenance" due to concerns over cost and them prescribing too many unnecessary repairs. We purch Over the years I must admit I have avoided "dealer maintenance" due to concerns over cost and them prescribing too many unnecessary repairs. We purchased a Certified Pre-Owned A4 S-Line and decided to go with the inhouse service at Audi Central. The best decision ever since the car is wonderful, the service is priced fairly for what they are doing, and the professionalism and customer service are second to none. More

2014 Certified Audi S5 Convertible Never have been to a dealership of this caliber. Even if you live 2-3 hrs away and have other Audi Dealerships closer, go to Audi of Central Houston. Never have been to a dealership of this caliber. Even if you live 2-3 hrs away and have other Audi Dealerships closer, go to Audi of Central Houston. I spent time in 4 different Audi Dealership, none came close to this dealership. Audi's certified program is the best ever. If you buy one of their Certified cars, everyone will think you purchased a new car warranty and all. More