Audi Central Houston

Unprofessional service advisor My service advisor, Alberto, was an hour late for my appointment. He was finishing up with another customer and did not even greet or approach me unti My service advisor, Alberto, was an hour late for my appointment. He was finishing up with another customer and did not even greet or approach me until an hour later. Other than that, drop off and loaner pick up was smooth. He did use a personal cellphone to take pictures of my credit card and insurance info. I thought it was strange since my previous advisor used her iPad. The main issue I had was during pickup. Alberto called me the following day at 330pm and told me my car would be finished by 4 pm. I was not able to pick up my car that evening. Alberto did not like my response and throw out loaner policies with me. I did not appreciate the fact that Audi expects me to drop everything that I'm doing to return my loaner and pick up my car. More

great scheduled service experieince I took my A7 in for my 45,000 mile maintenance and it couldn't have been better. Antoine was my service advisor; got me set up and into the shuttle w I took my A7 in for my 45,000 mile maintenance and it couldn't have been better. Antoine was my service advisor; got me set up and into the shuttle with in 5-10 minutes. He kept me updated as promised and my car was ready virtually right at the time he had indicated when I dropped it off. Car was washed and ready to go once I returned. Flawless and hassle free experience. More

As good as it gets... Over the years I must admit I have avoided "dealer maintenance" due to concerns over cost and them prescribing too many unnecessary repairs. We purch Over the years I must admit I have avoided "dealer maintenance" due to concerns over cost and them prescribing too many unnecessary repairs. We purchased a Certified Pre-Owned A4 S-Line and decided to go with the inhouse service at Audi Central. The best decision ever since the car is wonderful, the service is priced fairly for what they are doing, and the professionalism and customer service are second to none. More

2014 Certified Audi S5 Convertible Never have been to a dealership of this caliber. Even if you live 2-3 hrs away and have other Audi Dealerships closer, go to Audi of Central Houston. Never have been to a dealership of this caliber. Even if you live 2-3 hrs away and have other Audi Dealerships closer, go to Audi of Central Houston. I spent time in 4 different Audi Dealership, none came close to this dealership. Audi's certified program is the best ever. If you buy one of their Certified cars, everyone will think you purchased a new car warranty and all. More

A8L new owner Great experience and excellent customer service. Both Paul and Vince with sales were very helpful and excellent. GM Danny also helped getting the righ Great experience and excellent customer service. Both Paul and Vince with sales were very helpful and excellent. GM Danny also helped getting the right vehicle at right price. Would recommend this dealership for all your Audi needs. More

New Audi Q7 Great experience with sales agent, vehicle, closing and driving home. The Audi brand specialist was knowledgeable and communicated very well during t Great experience with sales agent, vehicle, closing and driving home. The Audi brand specialist was knowledgeable and communicated very well during the process. I would buy another vehicle from them again. More

Excellent I have never been more pleased with the service and attention I was taken care The service person was very professional and kindness is been a pleas I have never been more pleased with the service and attention I was taken care The service person was very professional and kindness is been a pleasure been there More

Scheduled service visit As usual my service Adviser Jack was courteous efficient. He explained the services that i received. My vehicle was retuned sparkling clean.thanks a As usual my service Adviser Jack was courteous efficient. He explained the services that i received. My vehicle was retuned sparkling clean.thanks again for a great service experience. More

Great experience Excellent service on my car. I wish everyone took this amount of care with their customers. I was taken care of throughout the process of getting my Excellent service on my car. I wish everyone took this amount of care with their customers. I was taken care of throughout the process of getting my first service and doing a minor repair. More

Great Service It was my first visit to Audi Central to get my car serviced and Alberto was able to assist me in the best way possible. From fitting me in the same d It was my first visit to Audi Central to get my car serviced and Alberto was able to assist me in the best way possible. From fitting me in the same day to arranging a shuttle to drop and pick me up from work. Great service indeed! More