Audi Central Houston

Service Department is a rip off! Took my Q5 for different repairs sunroof leak, trunk not closing, and camera stopped working. Kept my car a month come to find out I paid for everythi Took my Q5 for different repairs sunroof leak, trunk not closing, and camera stopped working. Kept my car a month come to find out I paid for everything to be taken care of and NOTHING WAS DONE! My car suffers water damage during Hurricane Harvey. The water came in through the sunroof which they claimed they fixed!! This is not the only time they have said they've repair/fix something and they don't. Previously I had taken the car in due to a nail in my tire. Took two days to get my vehicle back. Picked it up not even 10 minutes away from the dealership the tire sensor goes off. My husband got out of the car to inspect the tires. He saw the tire still had the nail in it!! Went back to the service department and spoke to the Manager only to be talked down to and dismiss us in two minutes. He didn't even us an answer as to why the ticket was closed out without the tire being replaced. Of course he kept my receipt where it said they had replaced the tire so I wouldn't have any proof of it. Please take your vehicle to another Audi service department. They put my family and I in danger and can can put yours too. More

Emergency tire repair A truck in front of us dropped a piece of angle iron and we could not avoid hitting it. It blew one of our tires on the Q5. We contacted Jack Busche A truck in front of us dropped a piece of angle iron and we could not avoid hitting it. It blew one of our tires on the Q5. We contacted Jack Busche (our service rep) and he responded immediately with help with a tow truck. He had a new tire mounted on the rim and had us back on the road in 24 hours. More

Red Carpet Treatment!!! Antoine was my service rep and he couldn't be nicer! Very good experience and service performed within the time frame I was given. Excellent dealersh Antoine was my service rep and he couldn't be nicer! Very good experience and service performed within the time frame I was given. Excellent dealership to work with! More

Great service as usual!!!! I always have a great experience at Audi. They are thorough and quick. My service rep Josh is awesome he always does a great job on explaining everyth I always have a great experience at Audi. They are thorough and quick. My service rep Josh is awesome he always does a great job on explaining everything in detail. More

Awesome custom order experience Ordered a custom 2018 Audi S4 and was met with a great customer experience from Arthur Reams and the rest of the staff. Great incentives and definitel Ordered a custom 2018 Audi S4 and was met with a great customer experience from Arthur Reams and the rest of the staff. Great incentives and definitely felt taken care of. Will be referring others and returning for future business. More

New car purchase, older service I have a 2006 Audi A4 Cabrio. I've been using the service department for years & love my Audi and the way that I am treated at this dealership. I deci I have a 2006 Audi A4 Cabrio. I've been using the service department for years & love my Audi and the way that I am treated at this dealership. I decided to purchase a 2017 certified pre owned & was treated very well. The salespeople went out of their way to locate the exact vehicle that I was looking for, right down to paint & interior colors. They were honest & upfront about recall issues & wouldn't let me purchase the car until it was perfect! More

amazing overall experience I recently purchased a 2017 Audi Q7. I usually lease my cars. But I loved the car so much, I bought it. JT Taylor and Nick Villano made the experienc I recently purchased a 2017 Audi Q7. I usually lease my cars. But I loved the car so much, I bought it. JT Taylor and Nick Villano made the experience super easy! They both are so knowledgeable about the vehicle. Nick came to my house and spent an hour explaining every little detail about the car. I have never experienced anything like this. He even gave me his cell phone number in case I had any additional questions about my new car. So impressed with both JT and Nick's knowledge and professionalism. I would definitely recommend Audi Central to anyone! More

Mona best service person at Audi Took car for an unscheduled service and almost at closing time and Mona handle all issues in less than 24 hrs, with a great follow up / communication Took car for an unscheduled service and almost at closing time and Mona handle all issues in less than 24 hrs, with a great follow up / communication with me. She took the time to see if some of my cars items where covered or not by insurance, so save some money as well. More

Good result, sloppy work I have taken my car to the dealer after my insurance sent me to have the windshield replaced and in doing so they damaged the rain sensor. After one h I have taken my car to the dealer after my insurance sent me to have the windshield replaced and in doing so they damaged the rain sensor. After one hour, they confirmed the rain sensor was damaged and it needed replacement. Both Paul and Bryan, the customer attendants, were very courteous and prompt. After another hour the repair was done. When I left the dealership and was driving I noticed the side assist was turned off (I always keep it on) and the voice on the navigation was extreme low, inaudible. I tried calling the dealership 4 times to get some instructions to be able to turn the volume up, as I was unable to do it. After a frustrating 45 min of trying and nobody would help with the problem over the phone, I chose to return to the dealership for these problems. Fortunately, I found Bryan very quickly and he solved the problems. He also found the dashboard cover on the passenger side on the floor(!!!!) and he placed back where the mechanic should have taken the time to replaced it. Finally I was able to leave with everything in order. More

Laughed at by manager Went in to look at a certified pre owned a4. Parents previous Audi owners. Asked about pricing and discounts and manager laughed in my face. Was ther Went in to look at a certified pre owned a4. Parents previous Audi owners. Asked about pricing and discounts and manager laughed in my face. Was there with my dad and they laughed at him also. Chose to leave without purchasing the vehicle I wanted because of the inappropriate behavior of the salesperson and manager even though we had settled on a price. More