
Audi Central Houston
Houston, TX
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Great service I was contacted by ms. Garcia an after talking with her everything was easy, sales,financing, an the friendly environment an appreciate these guys a l I was contacted by ms. Garcia an after talking with her everything was easy, sales,financing, an the friendly environment an appreciate these guys a lot an I love my Audi More
Excellent Salesman - Salesman - Andre was responsive - made me and wife feel at ease - we felt as though we were his and was his top priority. He was thorough in his expla Salesman - Andre was responsive - made me and wife feel at ease - we felt as though we were his and was his top priority. He was thorough in his explanations and knowledge of Audi's. He was with us until we drove our Audi off the lot. Andre followed up with us to see if all was going well and left the door open for any future questions. We got a five "Star" treatment and Experience. Thank you For allowing me to respond to your inquiry....definitely referring friends and family!!!! More
Have not used service yet So far everything is perfect except there is an awful smell coming out of my vents so I need to find out what this is or how to resolve it. Happy Cust So far everything is perfect except there is an awful smell coming out of my vents so I need to find out what this is or how to resolve it. Happy Customer More
JT is the TRUTH! I know there are many people with subpar credit (Raises hand) that tend to shy away from high end dealerships such as Audi Central, but the experience I know there are many people with subpar credit (Raises hand) that tend to shy away from high end dealerships such as Audi Central, but the experience I had today made me feel like I had bought a $200,000 car. My salesman James (JT) Taylor treated me with the utmost respect and fairness. He assisted me with the purchase of a Acura TL! I love my car! I didn't disclose this to him, but that was the first time I had ever been able to purchase a car independently. He's a really comforting person, which is not what comes to mind when you think of a salesman. Go see JT! He will make sure you leave Audi feeling like an owner rather than a customer! :) More
Orientation with Nick I just completed orientation of my Audi Q5 with Nick. He was patient and informative. An hour well spent. Adam who sold me the car was very helpfu I just completed orientation of my Audi Q5 with Nick. He was patient and informative. An hour well spent. Adam who sold me the car was very helpful. No pressure sales yet very accommodating. More
JT is EXCELLENT!!! I recently purchased a preowned Range Rover HSE from JT. He was absolutely the perfect salesman. This was an out of state purchase and he made certain I recently purchased a preowned Range Rover HSE from JT. He was absolutely the perfect salesman. This was an out of state purchase and he made certain everything was handled in a timely manner. He responded to all my text messages and phone calls. He arranged for next day delivery to my doorstep. The vehicle was detailed to perfection when I received it. JT, Thanks for all the extra little things you did. -Gordon More
Poor Quality Assurance and Insufficient Repairs I purchased a certified pre-owned Audi Q5 and from the start it was apparent the service center did not have proper quality assurance and/or verificat I purchased a certified pre-owned Audi Q5 and from the start it was apparent the service center did not have proper quality assurance and/or verification controls in place before selling/returning a serviced vehicle. There was a faulty steering column component upon receipt of my new car, which was checked off as being in good condition on the certified pre-owned paperwork, but it was apparent there was a problem the day I drove it off the lot. Upon identification the service center was happy to correct the problem; however, when I received the car after repair and began to drive home there was a loud noise that was not there before. I brought the car back "again" and the service center said they forgot to put a cap back on a part, but again they checked off on the paperwork that a test drive was completed, with no issues. Next, I had a fender bender and brought my car to the service center for repair, with assurance it would be repaired to it's original condition. Not only was I not kept abreast of the timeline and status of my vehicle during the repairs, which took more than a month, my phone calls were not returned and I had to constantly follow-up for status. After I had to follow-up on the significant delay from the original time estimate, it was communicated they ordered the wrong wheels for my vehicle, as they did not verify the current wheels on my vehicle prior to ordering, after I informed the service rep that I put a different set of Q5 wheels on my car. Finally, after communicating to the Service Director all of the problems I had with his service staff, he assured me he would ensure my car was returned in good working condition. Upon receipt of my vehicle and inspection by a different Audi service center (whom did an amazing job), it was confirmed the vehicle was not properly aligned, there were two faulty components, and a missing part not installed during the repair, again the paperwork spoke to it being aligned properly and all repairs complete, but the car was clearly pulling hard to the right, which was the side of the car the repairs were performed on. I highly recommend this service center implement better quality assurance controls and also keep customer's up-to-date on the status of their vehicle. Very poor experience with service quality and customer service. More
professionals Best dealership in the world. So professional, thanks to Yuri and Sarah for their hard work and great attitudes. Customer service is everything. A spe Best dealership in the world. So professional, thanks to Yuri and Sarah for their hard work and great attitudes. Customer service is everything. A special shout out to Zee. He is the most pleasant and professional person Ive had the pleasure to meet in the course of doing business with Audi. More
Friendly Very friendly service with no pressure. Clean and pleasant. A little disorganized and a little slow processing. Better initial help with clearing and Very friendly service with no pressure. Clean and pleasant. A little disorganized and a little slow processing. Better initial help with clearing and programming phone etc... would have been nice. More
Good experience buying an A6 I bought a used 2015 A6 from Audi Central Houston and was very pleased with the entire transaction. I live in Florida so had to fly to Houston. We m I bought a used 2015 A6 from Audi Central Houston and was very pleased with the entire transaction. I live in Florida so had to fly to Houston. We made the deal over phone and when I got there everything about the car was exactly as the sales person (James Taylor) had assured me. The car was in excellent condition and I was treated very well in all aspects. A little annoyed that they would not take my personal check (out of state) but we got it done. I would go to Audi Central Houston again. More