Audi Central Houston

Good experience buying an A6 I bought a used 2015 A6 from Audi Central Houston and was very pleased with the entire transaction. I live in Florida so had to fly to Houston. We m I bought a used 2015 A6 from Audi Central Houston and was very pleased with the entire transaction. I live in Florida so had to fly to Houston. We made the deal over phone and when I got there everything about the car was exactly as the sales person (James Taylor) had assured me. The car was in excellent condition and I was treated very well in all aspects. A little annoyed that they would not take my personal check (out of state) but we got it done. I would go to Audi Central Houston again. More

Horrible service department don't ever go here!! Lots of problems! Took my car for service then it didn't want to start at random times. I brought it back and they never found th don't ever go here!! Lots of problems! Took my car for service then it didn't want to start at random times. I brought it back and they never found the problem,but this time they noticed my belt, tension and pulley needed to be replaced. So they didn't notice it when they clam they do vechicle inspection at ur service. Which was only 2 weeks before. Even the mechanic said that the other mechanic should have seen this and I needed to replace it or it could end up doing more damage and costing more money. So the manager tried to make excuses for why they didn't catch my belt was bad at my service appt. Then it took them over a week to replace and get my Audi back. I kept having to call them for updates on my vehicle and the manager was a joke. The whole situation was long and horrible and when I came to pick up my vehicle not the manager or my service advisor came out to apologize for their bad service. I would not recommend ever going to this location a regular service appt takes them 2-3hrs or longer if you drop off and leave it! I previously had Infinity and their service was excellent and never longer then an hr! More

DISMANNERED AND HORRIBLE SERVICE! DONT WASTE YOUR MONEY HERE It started with when my husband brought be a A BRAND NEW 2017 Audi A4, as u can see below the 2017 A4 issue, Audi corporate helped us get in another c It started with when my husband brought be a A BRAND NEW 2017 Audi A4, as u can see below the 2017 A4 issue, Audi corporate helped us get in another car, so we brought a brand new Audi Q7 prestige... within in 100 miles on the car the check engine light came on and I had to leave my New car in service for 4 days in while they had to replace a ECM module on the car, I also had a issue with the passenger door not closing properly.. so I told the service adviser so she got the shop foreman to check it out! He acknowledges the issue right away and while he was checking it out the Sale manger Mike Tomin came out and told us this is the way the car is build, even if we were not happy with it, and if we were not happy with this problem we would have to contact Audi corporate!!! So sad how this person was was very rude, arrongant and started to argue!! Hope the general manager look in to the type of people he hires and how they communicates with the customers!! Do disappointed and unhappy with this car!! Don't waste your time and money at this dealership!!!Miserable and horrible customer service!!! Audi USA, Audi Central Houston #rude #badcustomerservice #badmanners #audi #audiusa #Audicentral #donotbuy #brandnewaudiQ7 #rude #dontwasteyourmoneyhere #horrible #disappointment #disappointed 😡😡😡 More

Do not go there.. This dealership will deceive you, give you a shaking car, will not be able to fix anything and the worse is they do not even care. This dealership will deceive you, give you a shaking car, will not be able to fix anything and the worse is they do not even care. More

I wish if I read all the negative reviews earlier A week after I bought my certified pre-owned A5, the AC started to make a bad smell, then I noticed a chip on my windshield that I was told by the gla A week after I bought my certified pre-owned A5, the AC started to make a bad smell, then I noticed a chip on my windshield that I was told by the glass repair shop that it's an old chip. A few months later I got 2 flat tires at the same time, but the low pressure sensor never came on. I've been told the wheel is cracked and needed to be replaced. They gave me a quote then next day the quote doubled, but when I asked for an explanation the agent totally dismissed my questions and said he can't explain. I asked the agent, on the phone, to see the tires because the whole thing seemed very suspicious at this point, after he agreed, he changed his mind and said that they disposed them when I went to pick up the car. No one in Audi central Houston bothered to respond to my complaints or addressed my concerns. BOTTOM LINE, WORST AFTER SALE SERVICE. More

Horrible as defined Saw a used car on auto trader. I called them asked about the car. They said it is ok and nothing wrong with it and scheduled me on the next day to tes Saw a used car on auto trader. I called them asked about the car. They said it is ok and nothing wrong with it and scheduled me on the next day to test the car, even when I told them that I will be driving more than 30 miles to reach them, they insisted the car was excellent. When I went to test the car. It took them 20 minutes to get me a sales rep., the car was not showing on their system!!?? Then the man easily said that this specific car was going to auction because it didn't pass their system!!!??? Dealership with attitude.. no one smiling to customers.. parking was horrible... Overall.. bad experience More

WORST AFTERSALES AND SERVICE EXPERIENCE I have a vibration/jerking and apple carplay issue with my 2017 Audi A4 , which i bought it brand new almost 2 months ago from this dealership and t I have a vibration/jerking and apple carplay issue with my 2017 Audi A4 , which i bought it brand new almost 2 months ago from this dealership and till today my issue has not been resolved. At start when i talked to my sales guy he simply tells me it is service issue he cannot do anything about it.So i went to service and they looked at my car saying they couldnt find any codes on my car so car is working fine.I had no one who trusted my word so i made a video of the issue and showed it to shop foreman and after that they agreed to keep my car in service for 2 days and came up with a result there is nothing wrong with the car because there is no codes. I am really frustrated the way dealership has handled my case specially knowing the fact that both of the issues do exist.So please if you really want an audi and want a really good after sales experience look somewhere else because here they dont care about customers at all, as you can see with there ratings too. More

BE CAREFUL OR BETTER AVOID going to Audi Central Houston. BE CAREFUL OR BETTER AVOID going to Audi Central Houston located on 2120 Southwest Fwy, Houston, TX. This place continuously tries to avoid honoring t BE CAREFUL OR BETTER AVOID going to Audi Central Houston located on 2120 Southwest Fwy, Houston, TX. This place continuously tries to avoid honoring the warranty offered on the brand new car that I purchased. They do not take care of repairs, which should normally be covered under warranty. In my case, I purchased a RS72014 and shortly after, in February 2015, I noticed an alarm red flag displaying on my board. I took the car to the Audi Central Houston for checkup. Upon checkout, they told me there was a wire problem with my car and that was why the red light appeared on the board. According to them, the few wires that raised the alarm seemed to be destroyed by the “rodents” that may have attacked my car in the past. Therefore, the cost of repairing it would not be covered under warranty, so they asked for $650 either paid upfront or to be claimed under my car insurance. I paid $650 as requested and they told me I was good to go with the electrical wires fixed at that time. I left the dealership and just after driving one mile, the red flag alarm came back on the board again beeping. I returned to the same location right away to show them that message came back again. They took the car for another checkup and informed me that they actually found another four other wires eaten by the rodents. The exact words were: “these other four wires are very expensive and you better claim them under your auto-insurance.” So I filed it under my insurance but because of the delay of the work through the auto insurance policy, I had to pay them $3500 cash in order to get my car back in a timely manner. Therefore, I made second payment to them based on unjustified and faked reason listed as my car was under the rodents’ attack due to cold weather; rodents like to hide in Audis. In August 2015, the same red alarm sign went on again. I took the car to the shop and they evaluated the issue for the third time under same reason: “the rodents have eaten wires again.” I complained to the Audi USA this time, after which they finally honored the repairing under car warranty. They did not care I was mentioning to them about previous two incidents evaluated under same unbelievable reason: “the rodents”. There was a lack of customer service skills along with false statements in order to get money from customers. Jerald Cardenas, the sales manager, along with Paul, the service person, did a very poor job as far as professionalism (total ignorance; not getting back to customer in a courteous and timely manner) and dishonest services provided. So, besides finding unbelievable excuses/reasons to avoid dealing with getting issues fixed, they completely refuse to honor warranty for a brand new RS7 2014 purchased from their location. Please, be alarmed and avoid doing business with them, as their sole purpose is to take money from the people with no courtesy whatsoever. The service person PAUL and the service manager JERALD fraudulent. More