Audi Charlotte

Such a positive experience. Our son bought his first car and our experience could not have been better! Our son bought his first car and our experience could not have been better! More

Audi Charlotte has a very attractive building and sells automobiles that have solidly designed and implemented features which makes even their low end of their offerings an amazing car to drive. I recently automobiles that have solidly designed and implemented features which makes even their low end of their offerings an amazing car to drive. I recently purchased an A3 flying from upstate NY to this dealership because, ultimately, I was able to reach a price that might not have been the lowest (that may be a mythic quest that is never satisfied), but was one that was fair enough. It also made it worthwhile to take a flight and drive the vehicle home (several hundred miles). That conclusion was reached because I reached out to the sales manager, Dima, who was practical, realistic, and, at times, even generous in his treatment of me. I also found the financial person Vineta Breeland to be both very professional and authentically herself. Both had the ability to put themselves in my shoes and act in ways that allowed all of us to benefit from the complicated process of buying a car. She also texted me to see if I arrived home safely, which was a very kind and generous act on her part. I very much enjoyed meeting her as a person and appreciated her thoroughness in making the charges transparent to me. I would recommend that be just standard operating procedure with all buyers. My overall sense of the dealership is that their sales force is young and that the process of buying a car is still too much the drama of reaching a price. When one enters a place where the customer cannot expect to pay the same price as every other customer that enters the dealership for the same product, it is hard to make that the basis for a future relationship of trust and mutual regard. At one point I had as many as 4 folks contacting me about the car, which just was confusing rather than attentive. Once Yehor was set to be the primary, it was better though communication with him was lumpy and, at times, frustrating. Some of the responsibility was mine in not checking the "junk" folder where some of his emails landed and went unread because they did not show up on my phone so went unread. Some was his in not having checked to see if I had received his communications. I believe he will grow in his role and find that a certain measure of gentle "parenting" thoroughness can go a long way to address communication issues that appear early in the relationship and wave a red flag to remain mindful of how important it is to get optimized since it is a crucial time in building the initial relationship with a buyer. I would also suggest that he remember that, given the technological advancements that are part of new cars today, customers like me do not know what to ask nor what we do need to know. As for the 12 hour drive home with heavy traffic in Charlotte, incredible downpours for the length of Virginia, and nighttime driving through the unexpected challenges of jarringly lit work zones, along with the tailgaiters and swerving double trailers,I found it easy to bond with the A3 and use its many features to negotiate several otherwise harrowing experiences almost instinctually. More

Tyler in sales was amazing and took good care of us. This was much needed and feel that he should be recognized This was much needed and feel that he should be recognized More

We had the best sales experience thanks to Tyler Kitchen, he was exceptional. Highly recommend Tyler! he was exceptional. Highly recommend Tyler! More

Very professional, knowledgeable, helpful . Tyler Kitchen is an excellent salesman and very personable . The business and finance folks were excellent as well . I would definitely recommend to Tyler Kitchen is an excellent salesman and very personable . The business and finance folks were excellent as well . I would definitely recommend to others based on my great experience More

We had a great experience at Audi Charlotte. Everyone we spoke to was friendly, helpful, and easy to work with, which made the entire process feel simple and stress-free. From start to finish, t Everyone we spoke to was friendly, helpful, and easy to work with, which made the entire process feel simple and stress-free. From start to finish, the team was knowledgeable, patient, and made sure all of our questions were answered. It was a smooth and enjoyable experience, and I would definitely recommend Audi Charlotte to anyone looking to buy a car! More

Everyone at the dealership was professional and welcoming, and the whole experience went smoothly. We were truly impressed with the level of service we received. welcoming, and the whole experience went smoothly. We were truly impressed with the level of service we received. More

Marcus Robbins is a very personable, knowledgeable and detailed oriented financial accountant. He explained what financing options were available, and acceptable to me, and I was also informed of a full detailed oriented financial accountant. He explained what financing options were available, and acceptable to me, and I was also informed of a full range of extended warranty options. We were able to put together a pkg that was beneficial and affordable. The visit to this Audi dealership, truly proved to be beneficial and economically practical to me, and allowed me to lease a new vehicle. Completely satisfied! Leonard More

Very reliable and professional experience. Able to quickly serve our needs at the last minute. We came in with no appointment and left in a few hours with a new car and a lease trade in. Tyler Able to quickly serve our needs at the last minute. We came in with no appointment and left in a few hours with a new car and a lease trade in. Tyler was a big help in making it all come together well! More

I had a fantastic experience at Audi dealership in Matthews! My first point of contact was Joy Tayco when I found the car I was interested in online. She was pleasant, easy to talk to, and incredibly Matthews! My first point of contact was Joy Tayco when I found the car I was interested in online. She was pleasant, easy to talk to, and incredibly informative about the vehicle. Thanks to her, the process of checking out the car and making my purchase was smooth and enjoyable. Highly recommend working with Joy if you’re in the market for a car! More