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Audi Charlotte
Matthews, NC
1,139 Reviews
Thank you for considering us for your automotive needs. We sell the exciting new Audi models, as well as a comprehensive array of used cars, trucks, crossovers and SUVs. Our courteous, experienced and professional staff is waiting to assist you.
Browse the Audi Charlotte new and used car inventory online, submit any applicable forms, then come in for a test drive and talk with us about our fantastic car loan and lease options. You can also request more information about any of our new or used vehicles, Audi auto parts, or Audi repair and service, by using our contact form or by calling the number above.
The Audi Charlotte Car Finder form is a convenient way to have us search for the vehicle you want. Submit it right now, and we will contact you when we find the vehicle you have described! Our new Audi and used car dealership is located at 9300 E. Independence Blvd, Matthews, NC. We have served customers from Matthews, Concord NC, Rock Hill SC, Fort Mill SC and all over the greater Charlotte Metro area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,139 reviews
February 08, 2014
Brad Bivens is the best at customer service. Kenny is also great and has been very helpful to me since I bought my AUDI. This is a fabulous dealership. I love how they always wash my car whenever I com also great and has been very helpful to me since I bought my AUDI. This is a fabulous dealership. I love how they always wash my car whenever I come in for service! More
by AUDIGIRLNC
Employees Worked With
Brad Bivens and Kenny
November 20, 2013
I always never cared for Audi Of Charlotte and I did own Audi QB but this Richard guy regained my faith in being enthusiastic about their product I just test drove their S6 2013 and he didn't hesitate for Audi QB but this Richard guy regained my faith in being enthusiastic about their product I just test drove their S6 2013 and he didn't hesitate for a second to have me test drive it and the car is a piece if art... Better than my BMW 550i 2012 even with Dinan stage 2 on it!! It is on rails.. If it had the innovation package I would have probably take it from him.. Hey one last word.. Richard.. you seem to be a great guy and know a lot about your car's and I mean a lot more than most of the people I dealt with in your dealership BUT they all smile a little more even when it is fake it still can do wonders -; ) Audi of Charlotte is lucky to have you Richard Dr. B. Job More
by soooma
Employees Worked With
Audi S6 Test Drive With Richard
August 13, 2013
CJ was wonderful in servicing me as soon i arrived. He directed me to get my paperwork done and also went and grabbed me a loaner car so that i could get back to work quickly. The overall service here was directed me to get my paperwork done and also went and grabbed me a loaner car so that i could get back to work quickly. The overall service here was PERFECT, i was in and out in no less than 10 mins! I'm very happy to be an Audi owner with service like this from the dealership. I would STRONGLY recommend this dealership and brand to anyone that i come in contact with that were looking to purchase a vehicle. More
by snguyen0815
Employees Worked With
CJ
July 30, 2013
Took my car in for small engine repair and a larger engine problem developed after the repair. Barely made it out of the dealership when problem began. Service department denied causing the problem a engine problem developed after the repair. Barely made it out of the dealership when problem began. Service department denied causing the problem and refused to work with me. I had to take it to an independent shop that fixed the problem. I don't trust them and will never use their service department again. Should have reviewed these rating first. They are the lowest rated dealership in NC - apparently for good reason. More
by abnc1
Employees Worked With
service manager
June 25, 2013
I custom ordered a car from this dealership, it took six months to arrive and after I had driven it off the lot I discovered it was not in fact the car I had ordered (a Tdi) but a gas model. Sure it was my months to arrive and after I had driven it off the lot I discovered it was not in fact the car I had ordered (a Tdi) but a gas model. Sure it was my fault for not checking over everything, but seriously? I have emails that state exactly what I wanted (I ordered over the phone and online) and figured they listened well enough to get me what I wanted. After a long discussion of what could be done it came down to me waiting another six months for next year's model and paying at least 10% depreciation, or keep it. So I have a very nice car that I am not all that happy with. Also the driveway into the dealership is almost impossible to get in and out of. Take the time to go to Winston-Salem. More
by Sally9962
Employees Worked With
Sal C.
March 14, 2013
Purchased a Cadillac CTS-V from this dealership. It was an Internet arranged and negotiated deal. The front end went well and was effective. However, the vehicle was delivered without floor mats which I di an Internet arranged and negotiated deal. The front end went well and was effective. However, the vehicle was delivered without floor mats which I did not realize until I reached my home 250+ miles away. I informed the dealer who informed me"Mats are considered. Ancillary disposable items," Additionally they made some leveraging type statements about my trade in which appeared to me to be a means to say the mats were my problem. I found it interesting this was their initial response to resolving a customers problem on a high end vehicle purchase. Something I would have expected at some basic you buy we finance second hand used car lot. Extremely disappointing event. If you are looking for or expecting a level of service comparable to the amount you are investing in a vehicle this dealer is not the place. Appears to be form over substance type establishment. Head to the Audi dealership in Greenville SC. More
by kjrueter
December 04, 2012
They lured me in by stating that they would accept my offer but, once we were well underway with the paperwork, I realized that things were not as I had been told. I was dissatisfied with this experienc offer but, once we were well underway with the paperwork, I realized that things were not as I had been told. I was dissatisfied with this experience. More
by audidriver07
Employees Worked With
Jim Chambers
October 21, 2012
We had a great experience. Anthony M. knew his cars,let us take our time and was patient with all our questions. Anthony Y. was very helpful with the financing. We got a good trade-in on our old car us take our time and was patient with all our questions. Anthony Y. was very helpful with the financing. We got a good trade-in on our old car and fair price on our new car. We would highly recommend Audi Charlotte and we are looking forward to driving an Audi (Q5) for the first time. More
by winehorse
Employees Worked With
Anthony Montoya & Anthony Young, Anthony Montoya
August 31, 2012
Love the AUDI car, but STEER CLEAR of this dealer. DRIVE ON BY, wish I did. A WASTE of TIME. As a prior Lexus owner and the Hendricks service dept. I was Queen for the Day every encounter for all 4 years ON BY, wish I did. A WASTE of TIME. As a prior Lexus owner and the Hendricks service dept. I was Queen for the Day every encounter for all 4 years. NOT HERE !! Both SALESMANSHIP and SERVICE LACKING THROUGHOUT ! Tony greeted me quickly, but when I asked to get an apprasial on selling my car, I was immediately told that the manager was too busy to see me. Come back when I had an appointment. THEN DROPPED COLD> I walked the lot looking at almost every car.over 30 minutes) before anyone tried to show me an Audi. At MOST dealerships, the salespeople are on you like flys. Peter, who took me on a test drive in the A6 was ok , until I asked what the difference was between the years 2012 and 2013 and told in baby talk "one has a 2 and one has a 3" . Is this some strange sense of humor ?? BOB WHITMORE, SALES MGR wins the prize on poor treatment. WHERE DID THEY GET HIM AND WHY DO THEY KEEP HIM? I was told by Peter they would not let me title the car myself, even though I live out of State and it would be easy for me and EVERY other dealers allows and prefers it. At signing, I was presented papers with the WRONG address. EVEN THOUGH I GAVE THEM IN WRITING HOW I NEEDED THE CAR TITLED. I asked the papers be changed to reflect my CURRENT, CORRECT business address to title my car. Bob refused because their INTERNET search dug up this prior address. It was where my business resided in 1999. I think he was too lazy or incompentent to make the change. I told him this was incorrect nad I didn't want to title to the wrong place and have to change it later on. Bob insisted they would only Title the car at this PRIOR address. WHO DOES THAT? I am a business owner for over 25 years and take legal documents seriously. No DEAL!! I WALKED. I bought an A6 Audi (same features) for over $2000 less and was driven there by the dealer to pick it up. More
by fatcat1415
Employees Worked With
Tony, Peter, BOB
