Audi Charlotte

I looked for "the right car" for over a month and had to expand my search to include most of the southeast (I live in central Florida). Needless to say, I contacted many dealerships and spoke with many sale expand my search to include most of the southeast (I live in central Florida). Needless to say, I contacted many dealerships and spoke with many salesmen and women. Eventually, a vehicle peaked my interest and I initiated contact with; Sal Calabria of, Audi of Charlotte. I found Sal to be knowledgable of the products he represented, friendly (not gushy like a lot who wish to press a sale), and understanding of what I wanted. Unfortunately, due to my error (I misread the description of the vehicle) a deal was not struck on this vehicle. Sal did not press the issue and try to put me in a vehicle that did not meet my basic criteria, and I respect that very much. More searching, and a few weeks later, found me in contact with; Audi of Charlotte and Sal Calabria again. After speaking with Sal, and getting more information on the car, I felt good enough to place a down payment on the vehicle over the phone (something I normally would not due)! A few days later, I flew to Charlotte and was picked up at the airport by a very professional representative of the dealership (Dan). This was a very nice service that saved me the trouble of arranging my own transportation to the dealership. Once at the dealership, I found that my new car was prepped flawlessly and ready to go home. I was also greeted by a mound of pre-prepared paperwork and was guided through it by Anthony, who was very effecient, and had me through the whole process in less than 30 minutes. I was also welcomed by the General Manager; Richard Mikels, who was very personable and offered his assistance if needed. All in all, the car was exactly as described, reasonably priced and the customer service was great. I'm sorry for being so long winded, but I feel that it's important for a consumer to tell others when they have been treated right. The staff at Audi of Charlotte are fantastic and this franchise is one that Audi can be proud of. I will have no problem with travelling 600 miles to do business with them again. More

Andrew was very pleasant to work with,had great knowledge of the car and got us a good price.Everyone we met were very friendly.Haven't had it long enough to have any service issues.Lease process was smooth of the car and got us a good price.Everyone we met were very friendly.Haven't had it long enough to have any service issues.Lease process was smooth and quick.We have had a BMW for 6 years and was going to get another one but decided to stop by and just take a look.We felt the dealership was going to take care of us just as good so we decided to give them a shot.I hope they are as good as there first impression. More

Everyone at the dealership is always so kind and helpful to me. This morning Erwin changes my left brake light--so that I could avoid panicking over why the brake light display was lite up. He always is s to me. This morning Erwin changes my left brake light--so that I could avoid panicking over why the brake light display was lite up. He always is so polite and takes care of me--like I am the only person there--and of course it is always packed--but he can make me feel that way. Thanks to all the guys at the Audi service department. More

The 100 percent best dealership and service department EVER!!!!!! We have owned many audi's for over ten years and have NEVER had bad service in any area of this dealership. Polite, Professional and they EVER!!!!!! We have owned many audi's for over ten years and have NEVER had bad service in any area of this dealership. Polite, Professional and they get the job done the first time. They treat customers like they are kings and queens. More

I find the service staff always courteous and prompt. Work is always done on time. Technicians are highly skilled and knowledgeable. If there is ever an issue they are always quick to address it. The Ser Work is always done on time. Technicians are highly skilled and knowledgeable. If there is ever an issue they are always quick to address it. The Service Staff is always going beyond expectations to provide superior customer service. Having had other high end cars I highly recommend this dealership More

Aside from the quality and performance of the Audi product itself, it’s equally important to recognize the first-class customer service of Audi of Charlotte’s service department. The entire service s product itself, it’s equally important to recognize the first-class customer service of Audi of Charlotte’s service department. The entire service staff is quick to help, honest, extremely courteous, and always more than willing to accommodate any request at hand. Our experience with Audi of Charlotte’s service department is the number one reason why we’ll be life-long customers and continue to pitch the Audi brand with family, friends, and neighbors. More

I NEVER thought I would "miss" auto dealer's service department but boy I sure do appreciate the way in which these guys have handled my service needs for my 2005 S4. I recently had a clutch problem whi department but boy I sure do appreciate the way in which these guys have handled my service needs for my 2005 S4. I recently had a clutch problem which necessitated transporting the vehicle to the nearest Audi Dealer. Unfortunately that dealer WAS NOT AUDI of CHARLOTTE (AOC)! The service department at the dealership where my car was towed needs to take Customer Service lessons from the guys at AOC. When my car has been in for service at AOC they ALWAYS call me promptly to let me know exactly what is wrong and WHEN it will be fixed. I have even had them tell me " Bring it in and we'll take a look at it" ...What no Appointment???? I don't think they work on any other cars but if they did I would take all of my cars to them. The dealer ship where my car was towed (not AOC)??? I have been waiting for over 12 business hours to find out what is wrong with my clutch, the service guy told me he would call befor 6pm last night and I never heard from him. I called today and he said it might be 3 or 4 pm today before anyone can even look at it...much less than start working on it. I am sure not used to this kind of treatment form MY audi Dealer ...Audi of Charlotte. More

Every visit has had an issue. Once, they didn't put Every visit has had an issue. Once, they didn't put the car back together properly, leaving me stranded on the side of the road a mere 15 minutes Every visit has had an issue. Once, they didn't put the car back together properly, leaving me stranded on the side of the road a mere 15 minutes after leaving the dealership. Last visit, I called ahead to check on loaner car availability, and was told yes, they had loaner cars, and to bring my car on in to diagnosis the problem. I did bring the car in that day, only to be told that, now my car doesn't run, (bad alternator) and they had to order the part, none in stock, and there are NO loaner cars available. But they would be glad to shuttle me home. (How will I get to work tomorrow?) Sales manager was argumentative with me, stating he had 30 loaner cars, and all were out. Not a nice person. I left in tears after being quoted over $1200.00 to replace an alternator. More

My 2007 Audi A4 Cabrio has been a great car, but as it nears 50,000 miles, the wear and tear is becoming evident. The personal care and quality service I have seen from this dealership, and from Kenn in p nears 50,000 miles, the wear and tear is becoming evident. The personal care and quality service I have seen from this dealership, and from Kenn in particular, has been the best I've ever experienced from any Audi service center. The problems were quickly diagnosed and resolved, the parts that were backordered were installed promptly upon receipt, the car came back to me detailed and shining like new. Problems I did not even know existed were diagnosed and resolved under warranty, and I wasn't even charged for labor. This dealership far exceeded my expectations with their personal care and communication. I would recommend Audi to friends and family based solely upon the service I've received from Audi of Charlotte. More

Fantastic service, worth paying a premium for the car. Plus Audi just makes a superior product. Deryck was very helpful with my first time new car purchase. I think I paid up for the car, but Audi is no Plus Audi just makes a superior product. Deryck was very helpful with my first time new car purchase. I think I paid up for the car, but Audi is not making any more 2010 models, and 2011's are arriving in the Fall. More