Audi Charlotte

I called Audi of Charlotte and spoke to Cyrus about a used A4 Avant they had listed on Auto trader. To my dismay the car had just sold that morning (if it's true or not who knows). Cyrus then asked me t used A4 Avant they had listed on Auto trader. To my dismay the car had just sold that morning (if it's true or not who knows). Cyrus then asked me to leave contact information because he just saw another Avant on the lot that he had not seen before. I received a call about an hour later from Bill Taylor stating that they had just put a 6 month old Avant on the lot. The communication was great throughout the process and he called me multiple times providing updated information. Bill also answered all of my questions thoroughly and politely. As a result, we negotiated a deal. Meanwhile, I had told him that I lived 3 hours away and that I would have to wait until the next business day to look at the car. Bill took the car off the lot and held it for me until I was able to come in (2 days later). When I arrived at the dealership everyone I worked with was friendly. The process was streamlined and I did not feel pressured at any time. On average I buy a car every year and a half, this specific experience was the best I have ever had. I would recommend everyone to this dealership. I would like to share one recommendation. I recommend that people do their own research on the car they are interested in because I felt they could have been a little bit more knowledgeable on the car. But that goes for any car and dealership. More

THE SALESMAN WAS VERY NICE AND LET ME LOOK AROUND AND KICK THE TIRES AND SIT IN THE CARS WITH NO PRESSURE. HE GAVE ME GREAT SERVICE AND I WAS ABLE TO BUY THE CAR WITH NO PROBLEMS. I HAD A GREAT BUYING KICK THE TIRES AND SIT IN THE CARS WITH NO PRESSURE. HE GAVE ME GREAT SERVICE AND I WAS ABLE TO BUY THE CAR WITH NO PROBLEMS. I HAD A GREAT BUYING EXPERIENCE, THANKS TO DERYCK. COLEMAN PERRY ! More

I LOVE AUDI of CHARLOTTE! Why, you ask!? Well, for starters, I've never had a better car-buying experience! I visited Audi of Charlotte, Mercedes Benz of South Charlotte and Hendrick Lexus. While th starters, I've never had a better car-buying experience! I visited Audi of Charlotte, Mercedes Benz of South Charlotte and Hendrick Lexus. While the other dealerships did a 'good job'. Andrew Mueller at Audi of Charlotte did a "GREAT" Job. Andrew went beyond the call of duty. He searched for over a month for my perfect car; He even shipped in a few cars from other Audi dealers. I had a 'must have' list and he was determined to find a car that met and exceeded all my criteria. He did just that! After finding MY car, the sales/buying process was quick and simple. I drove off with the top down and a smile on my face!:) The dealership was clean and pleasant. Everyone was friendly and willing to help with any and all questions. I returned a few months later for service and WOW, was I impressed! Kenny and Irwin are the service managers I worked with. They are very professional and answer all my questions in layman terms. They also provided me with a loaner car for the day, which was a huge help! I have called a few times as well to ask a few random questions about a certain reading or gadget on the car and they are more than happy to describe, in detail, what needs to be adjusted. Audi cars are true sports cars. They are powerful sleek and beautiful! I love my Audi and the people of Audi of Charlotte! Thank you for letting me share my experience!! More

In short: Once you sign the dotted line, YOYO. They In short: Once you sign the dotted line, YOYO. They will flip you the bird when it comes to delivering what they promised / owe you. It is fair In short: Once you sign the dotted line, YOYO. They will flip you the bird when it comes to delivering what they promised / owe you. It is fairly hard to find a dealer with such bad customer service. Recommendation: Check the owner of Audi of Charlotte and make sure you find another Audi dealer under different ownership. More

The service work was done while waited. The waiting area was neat and clean. The service departent did a great complete job, They told me what to expect next time I was in for service so there would be no s was neat and clean. The service departent did a great complete job, They told me what to expect next time I was in for service so there would be no suprise on the ime needed. I ecieved an estimate for sum small damage and my car was completly washed. Great Job! More

Dropped my Audi A8 for service repairs at Charlotte Audi on a Friday. Contacted the next Monday by Service Dept. and told my rims & tires were stolen from a supposed, secured and locked lot. First, the rims on a Friday. Contacted the next Monday by Service Dept. and told my rims & tires were stolen from a supposed, secured and locked lot. First, the rims were locking rims supporting 20 inch tires, rather heavy. Second, Dealer informs me this incident is covered under their insurance, only to be told one hour later the insurance and financial responsibilty are totally mine. WOW! My insurance is responsible for the loaner car they furnished and I am also financially responsible for leaving my car with the Dealership, which should be secure.. which means, should the loaner car have had it's tires stolen in my possession this would fall under my financial responsibilities. To inform all regarding this issue, my parents dealer, Randy Marion gladly paid their comprehesive deductible to retain a loyal customer. Audi North America, in good faith, gave me $500 toward my total deductible for being a loyal and long-time customer and AUDI NORTH AMERICA not happy this Dealership took this position with a loyal customer. .. the Dealer issued a BIG FAT ZERO. Charlotte Observer printed an article about who should pay, some sixty (60) plus viewpoints of this incident were published, and to my DISGUST, the Dealer's friend's, family or employees wrote facts regarding this issue which were not publicized in the article, had to be discerned from the inside (Model of car [A8], after-market rims/tires info, character insults). In the past I have sent many clients to this Dealership. NO MORE. My business will go to another Audi Dealer. SHAME ON THIS DEALER SINCE THE AUDI CORPORATION IS TOP SHELF WITH CUSTOMER SERVICE. More

Watch out!!! I had a dead battery on a 2007 A4 and called the dealer, dropped the car off...the car was still under warranty..I recd a call later that day saying the bill was $364..what a rip off!!! Advance the dealer, dropped the car off...the car was still under warranty..I recd a call later that day saying the bill was $364..what a rip off!!! Advance auto offers a Bosch for $150 with 3 yr non-prorated warranty. Do not...I say do not go to this dealership...STAY AWAY...YOU HAVE BEEN WARNED!!! JOHN K. More

I purchased my vehicle at another dealership in NC where I purchased my vehicle at another dealership in NC where I was given top-rate responisiveness and service. I was disappointed with Audi, however, up I purchased my vehicle at another dealership in NC where I was given top-rate responisiveness and service. I was disappointed with Audi, however, upon moving to Charlotte. To be fair, the people working there are nice enough- if you can get them to answer the phone or call you back when they don't. They can't get you in quickly if you have any emergency issues arise. It's at least a week's wait to get service. And they don't go above-and-beyond the way one would expect a LUXURY car dealership to. Overall, I am extremely disatisfied with my experiences there. More

took my car in needed the radio code. they broke my tape flap i guess trying to get the radio out. I thought at first it was just pushed in. Called the manager and they are all saying it was like that when flap i guess trying to get the radio out. I thought at first it was just pushed in. Called the manager and they are all saying it was like that when it was brought in. Really if it was don't you think they would have noted it on the service report prior to touching it?? Bottom line is they did it they know it. I even sat in his office and confronted him about it just to get them to lie to my face which they did. I have an Audi and a mercedes . the mercedes place has customer service and class this CLT Audi dealership might as well sell something else they give Audi a bad name. More

When I finally decided to move forward with a new car purchase, I called the Audi dealership and happened by chance to get Jason. After a couple of phone calls and e-mails, I could tell Jason had excell purchase, I called the Audi dealership and happened by chance to get Jason. After a couple of phone calls and e-mails, I could tell Jason had excellent customer service, which leaned me even further in the direction of Audi. The treatment I received from the moment I walked into the door was exemplary. And Bruce Fowler is the most energetic sales manager I have ever come across. He listened to my car needs and didn't try and sell me anything I didn't want. I ordered the car in November and it finally arrived last weekend (February 11). This was by far the best car buying experience I've ever had. The walkthrough was thorough, the financing was painless, their pricing is competative, and the overall experience was delightful. Throughout the entire process, I felt like a valued customer, regardless if I was going to purchase a car or not. If you decide to get an Audi and have the ability to drive to Charlotte, it will be well worth the trip. My experience with both Jason and Bruce will make me a repeat customer down the road. More