Audi Clarksburg

I am extremely disappointed with my experience at Volkswagen of Clarksburg. I took my vehicle in for service twice regarding an ongoing check engine light issue, and the problem was never properly ad Volkswagen of Clarksburg. I took my vehicle in for service twice regarding an ongoing check engine light issue, and the problem was never properly addressed. The first time I took it in was at the end of last year after the check engine light came on about a month after an oil change. After inspecting it, I was told there were no issues. I continued driving the vehicle for months, but the check engine light would intermittently come on and go back off. Eventually, it stayed on more often than not, so I scheduled another service appointment in May. At that visit, I was told the battery was the issue. I took a day off work, only for it to take over 4 hours just to diagnose and replace a battery. The very next day, the check engine light came back on again. At that point, it was obvious the actual issue had still not been fixed. I then spoke with someone I know who had similar problems with this location. She told me she had taken her vehicle there multiple times without resolution and ultimately had to go to Morgantown to get the correct diagnosis. Based on her recommendation, I drove my vehicle 40 minutes to Morgantown. Within an hour, they identified the actual issue, wires were cut on the pin connector. Which ultimately happened likely when replacing my battery. What frustrated me even more was the lack of communication and empathy from the Clarksburg location. I called their answering service on Saturday morning to explain how frustrated I was and expected a return call once they reopened Monday. No one ever contacted me. I finally had to reach back out myself to explain everything that had happened. It is unacceptable to spend this much time, miss work, make repeated trips for service, and still have to travel to another dealership to get the correct diagnosis. The lack of accountability, communication, and concern for customer frustration was extremely disappointing. Based on this experience, I would not purchase another vehicle from a dealership that handled my concerns this way. More

Service department and their people are outstanding. No hesitation for me to take my vehicle there. No hesitation for me to take my vehicle there. More

My experience at this Volkswagen dealership was one of professional service and a friendly atmosphere. The dealer was very knowledgeable and he took his time to review all the finances and the functions professional service and a friendly atmosphere. The dealer was very knowledgeable and he took his time to review all the finances and the functions of the vehicle. I am extremely pleased with the ease of the deal. This is my fourth Volkswagen and I am happy. I purchased a Tiguan, but the Make and Model section for this review enable me to choose it; it insists on marking the Audi. More

The employees are friendly and explain everything well. There’s a nice waiting area with refreshments. Everything is always clean. There’s a nice waiting area with refreshments. Everything is always clean. More

I took my car in for renewal of the West Virginia inspection sticker. Service was quick. I was on my way in about 1 hour. inspection sticker. Service was quick. I was on my way in about 1 hour. More

I took my car here recently to get a new radiator put in. Shaun was the service advisor and was amazing to work with. He explained everything that needed done and went above and beyond to help me get my car Shaun was the service advisor and was amazing to work with. He explained everything that needed done and went above and beyond to help me get my car fixed and back on the road. Everything words perfectly now that it is fixed. I am thankful that Shaun was able to work with me and help make it less stressful. More

Was supposed to have an Oil change on a Q7 at 3:30. Things changed and allowed me to visit the dealership earlier. Called Shaun Willard at Service and asked if he could fit me in earlier at 2:30. No pr Things changed and allowed me to visit the dealership earlier. Called Shaun Willard at Service and asked if he could fit me in earlier at 2:30. No problem, arrangements were made and was scheduled for 2:30. Quite helpful since I live 1:30 hrs away. Great job AUDI CKB. Also Kevin at service was very helpful in explaining the time required to address an AUDI recall which will get done on another visit since it can take 3 Hrs. Since 2007 I have purchased 3 VW and 3 AUDI from the original Star Motors to AUDI CKB. Great experiences purchasing and servicing all these vehicles. Thank you More

Professional and knowledgeable sales personnel. Everyone I interacted with was very pleasant and accommodating. Have done business with the old Audi Clarksburg dealership many times over the years. Everyone I interacted with was very pleasant and accommodating. Have done business with the old Audi Clarksburg dealership many times over the years. This dealership exceeded by expectations for excellence in attention to detail and service. More

Always pleasant to work with and very accommodating. Informative and knowledgeable, got me right in for my appointment. Informative and knowledgeable, got me right in for my appointment. More