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Audi Columbus
Columbus, OH
144 Reviews
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Showing 30 service reviews
October 27, 2020
I took my 2019 Audi A4 in for it's 40K mile service inspection, and was charged $1182.50. I felt this was high, so I called the Audi dealership where I bought the car (different from this one), and was inspection, and was charged $1182.50. I felt this was high, so I called the Audi dealership where I bought the car (different from this one), and was given an internal service quote stating that this inspection should cost only $795.13. Why was mine so high you ask? Labor. This service department doesn't disclose on your receipt the labor hours it took them, and on the internal quote I received, it states this inspection should take exactly 4.05 hours. Now, I understand dealerships, given their location, can charge differently per hour for service, and I have taken this into account, but Byers Imports apparently took two hours longer to do the same job than a fellow Audi dealership within Ohio. The service manager confirmed with me it took them six hours over the phone when I called in to address this. He would not explain how it took them two additional hours. The time previously I was in for service, to replace a tire with a nail in it, they replaced the WRONG tire, and I had to go back in a day later for the correction. I cannot speak to Byers' sales team, but I do not recommend to anyone this service department. More
by hovanmitch
March 27, 2020
Service appointment I was able to obtain service, and order a new vehicle, despite being in the middle of a pandemic, and felt safe with the dealership (few people, plent I was able to obtain service, and order a new vehicle, despite being in the middle of a pandemic, and felt safe with the dealership (few people, plenty of hand sanitizer, proper social distancing). More
by MoreMellotron
February 15, 2020
Excellent service. Prompt follow-up with very friendly staff. Was able to get me in for a recent recall with a very short wait. Just time enough for a cup of coffee. staff. Was able to get me in for a recent recall with a very short wait. Just time enough for a cup of coffee. More
by n.robbins99
Employees Worked With
Louis Smith
February 15, 2020
Tristen was very friendly and efficient. Vehicle service check was thorough. No areas needed attention. Dealer waiting areas very pleasant. Happy with vehicle and dealer. check was thorough. No areas needed attention. Dealer waiting areas very pleasant. Happy with vehicle and dealer. More
by jos3691
January 29, 2020
Buyers Audi is the best service I’ve ever experienced at a car dealership. They make me feel like a VIP each visit. Ellis is always accommodating and makes sure I am 100% satisfied with the service I recei a car dealership. They make me feel like a VIP each visit. Ellis is always accommodating and makes sure I am 100% satisfied with the service I receive each time. I actually look forward to my visits and especially love the inviting lounge with coffee and snacks. More
by Amanda Love
January 19, 2020
This guys are always on time and they go over each service. Audi's are.really expensive to service but with good service makes it easier to justify the expense. service. Audi's are.really expensive to service but with good service makes it easier to justify the expense. More
by R.astorga
December 25, 2019
I am very pleased with the service I receive at Buyers Audi. The staff are friendly and professional. They took the time needed to resolve my issue and properly perform the services scheduled. Thank y Audi. The staff are friendly and professional. They took the time needed to resolve my issue and properly perform the services scheduled. Thank you! More
by Eric Mays
