Audi Coral Springs - Service Center

This place has really fallen apart. After 3 Audi's with this dealership, I'm finally DONE!!!! No more. They xxxx you in their service department every single time you have a scheduled s After 3 Audi's with this dealership, I'm finally DONE!!!! No more. They xxxx you in their service department every single time you have a scheduled service on a leased vehicle. Constantly trying to upcharge you into purchasing "manufacturer recommended" service which always places the overall service price in excess of $600.00. This is CONSTANT throughout the entire lease. There is never a simple, oil/filter change, top off fluids, check that everything is fine mechanically and send you on your way with maybe a $130.00 service. No. Their service manager Steve trained the service staff to upsell you at every single service interval. On a financed vehicle that might be a great thing, but for leased vehicles, it's insane to recommend things during a regular service that result in a $1,000.00 service. And yes, That has happened on more than one occasion during my lease. And now, more than 2 years into the "covid" fear campaign, Audi Coral Springs, though they do not require masks anymore, refuse to speak with you on the phone unless they are on speakerphone, which does not filter out all of the background noise and makes it nearly impossible to understand everything being said. When you request them to turn off the speakerphone, the response is, "With Covid and everything going on, we do not touch phones". If you need any more proof that the world has gone mad, here it is. A dealership which I loved once upon a time, has forced my business away, to Vista BMW, where service is included FREE for the entirety of your lease, where the cars are MUCH MORE luxurious and comfortable and where the service department knows how to treat their customers without trying to upsell them things that they KNOW they don't need and WONT need for the lease time period. I had a 2018 Q5 and 2019 Q5 with Audi Coral Springs, at the same time on lease. I originally planned to make my sons first car an Audi. But they forced me to Vista. Where I now have a fully loaded 2021 BMW X5 Msport, and my 17 year old has a 2021 BMW 330i. Once this last Q5 lease is up this year, my wife's will be in a BMW. I have lost interest and respect for this place, that literally panders to you to give them a 5 star review. This 1 star review more accurately represents what their value is. An honest business will own their mistakes and fix it, rather than rebut honest reviews with excuses and lies. You cannot tell a customer that has been loyal for more than 4 years, leased 3 vehicles from you, that THEY are the problem when they take their business elsewhere. I was Audi for Life. Those days are over!! Get rid of Steve, your service manager. I'm a business owner, and one thing I do NOT tolerate, nor encourage of my employees, is trying to upcharge people and sell them services they do not need to extract more money from them. This is why in my industry (not auto), we refer to those types of sales people as "Car Salesmen". I've never met a single homeowner who spoke highly of the "Car salesman" approach to sales. It's the most greedy and dishonest of any business approach and it turns people off. One final thing. It appears Vista BMW found a solution to their Loaner Car shortage. They teamed up with Enterprise Car Rentals and as a courtesy to their customers, they cover the cost of putting them in a rental car when loaners are unavailable. Clearly, Audi Coral Springs is more focused on Profit margins than customer satisfaction because they haven't yet figured out what a positive impact this gesture could have on their service and sales. Instead, they're more invested in trying to get more money from you. I assure you, all of these 5 star reviews are coerced by Audi Coral Springs. It happened to me at every lease signing and ever service. Rather than request an honest review of your experience, they practically beg you to provide a 5 start review. More

The dealership was very accommodating. Completely helpful in solving all my auto issues and communicating back with me. Completely helpful in solving all my auto issues and communicating back with me. More

My a was serviced for a recall. Very happy with the experience . Used the shuttle service Very happy with the experience . Used the shuttle service More

Rodrigo is a the best service advisor I have ever dealt with. He gets back to you in a timely manner and, I feel, tries his hardest to please his customers. with. He gets back to you in a timely manner and, I feel, tries his hardest to please his customers. More

This dealership and it's service and sales staff, especially my service rep Steve, continue to impress me with their knowledge, professionalism and courtesy. especially my service rep Steve, continue to impress me with their knowledge, professionalism and courtesy. More

Excellent support , identified the problem we had , clearly showed the problem via video and the costs involved clearly showed the problem via video and the costs involved More

Dwaler always provides good reliable service. the team is friendly and accomodating. thank you very much. friendly and accomodating. thank you very much. More

Rodrigo is a great service advisor.he always gets back to you and very helpful. you and very helpful. More

Great service! Rodrigo was very communicative with the Great service! Rodrigo was very communicative with the status of my car and has great customer service! Great service! Rodrigo was very communicative with the status of my car and has great customer service! More

Excellent customer service! Rodrigo and the service team were very professional and courteous. Great job! were very professional and courteous. Great job! More