Audi Coral Springs - Service Center

This visit could not have gone smoother. White glove service every step of the way. They always make me feel like family. Couldn’t be happier! service every step of the way. They always make me feel like family. Couldn’t be happier! More

I had a very pleasurable experience with Audi of Coral Springs. I purchased a 2020 A3 from Anthony Segreto. I was treated like family by Anthony and the entire Audi staff. A++ Experience!! Ty! Springs. I purchased a 2020 A3 from Anthony Segreto. I was treated like family by Anthony and the entire Audi staff. A++ Experience!! Ty! More

First and foremost, they do not stand by their work. Had an issue with a 2015 A3 TDI, Sunroof switch failed. Went to the dealer for resolution, armed with my Fidelity Platinum extended warranty. First and an issue with a 2015 A3 TDI, Sunroof switch failed. Went to the dealer for resolution, armed with my Fidelity Platinum extended warranty. First and foremost the service advisor who is not my regular advisor bombarded me with various charges and fees some of them ludicrous to assess a failure. Regardless, and confident that my warranty would kick in and it did I left my vehicle in their care. They also at first declined to furnish me with a loaner. Very long story short, the warranty paid for the repair, and I was informed I needed a new battery. The battery was under warranty, but they would not honor it due to lack of records that this factory battery was not installed by an Audi store. Buyer beware, keep your service records. When I returned to pick up the vehicle, it was filthy dirty inside and out including spots on the sunroof cover and grease stains on the grey headliner. I had been dealing with Luana and the service manager, Luan. My regular service advisor Giancarlo was not available. They were not very helpful and in the case of the service advisor, Luana VERY RUDE. I also discovered the overhead console was not pushed in properly, prompting the car to be brought back into service for it to be rectified. The overhead console is still not sitting flush as it did before. When I asked them to repair it I was informed that it was in tolerance levels and I should contact Audi corporate. My first question was do you not warranty the work you perform? The answer was yes the part we replaced. With this logic and method of doing business anything they break or screw up in the process, such as the overhead console and the Sunroof cover which they damaged is not covered. This is beyond ludicrous, and I would highly suggest anyone going for warranty work here take photos before and after if not avoiding them at all. The service manager even advised I speak to Audi corporate to get a goodwill gesture to fix something they broke. Unreal. There is more to this story including some other shady moves and suggestions but I do have the time and energy to provide the 5 page write up I sent to Audi corporate. I only gave two stars because Giancarlo is an excellent service advisor who is prompt, returns phone calls and knows how to deal with his client base. It's been 2+ months and still not resolved. More

The best experience my husband and I have had purchasing/leasing a vehicle Everyone at the dealership made the experience totally painless. We were in and out in a very short amount of tim purchasing/leasing a vehicle Everyone at the dealership made the experience totally painless. We were in and out in a very short amount of time. Thank you More

Parts for Audi Q5 I am not impressed with Audi's service. My car was in an accident a month ago and 1) they do not have a body shop on the premises, 2) you have to get I am not impressed with Audi's service. My car was in an accident a month ago and 1) they do not have a body shop on the premises, 2) you have to get the car repaired at another location, "Unlike Lexus". It takes FOREVER to get the parts in. When you call the parts department NO ONE answers the phone. This shows lack of service and they do not have an adequate supply of parts on hand,. You are going to lose my business!! More

Great! Anthony was once again very helpful. He made the lease experience go very smoothly. I ended up driving home with a new Audi. Thank you! Anthony was once again very helpful. He made the lease experience go very smoothly. I ended up driving home with a new Audi. Thank you! More

Excellent! I went for service with my Audi Q7 and Steven Meyer assisted me. He was such a cordial and friendly person. Whatever question I had in relation to my I went for service with my Audi Q7 and Steven Meyer assisted me. He was such a cordial and friendly person. Whatever question I had in relation to my Q7, he would answer.I found him to be knowledgeable, patient and amicable. As an Audi client, I felt very comfortable asking him questions. He was the person that recommended Anthony Segreto to me. He knew that I was interested getting a Q5. which I did. He’s a great assess to the Audi Coral Springs dealership. Thank you Steven Meyer for your service. For years you’ve always made me feel like family as a client, I have always appreciated that. Thank you once again, Margarita Merluzzl More

Excellence From the moment you enter the Audi Coral Springs you feel peace in the air. There is no pressure from any employee. I went for service with Steven Me From the moment you enter the Audi Coral Springs you feel peace in the air. There is no pressure from any employee. I went for service with Steven Meyer. He is knowledgeable, helpful, cordial and friendly. Treated me as if I were family and recommended Anthony Segreto as an excellent salesperson. Well, Anthony was that type of person that was equipped with all the tools that a salesperson should have; friendly, cordial, knowledgeable, patient, well spoken, not pushy that made me feel comfortable in deciding to buy the Audi Q5 premium plus.. He went above and beyond his duties helping me, teaching me the new technology in the car and making sure that everything was ready so I would take the car home. Offering to help if I needed anytime. He made me feel like family, which I appreciate. Al Urena at the financial department was friendly, cordial, knowledgeable and very helpful explaining the pros vs cons between financing and leasing. I chose leasing. He made the process flow easily. It was a great experience doing business once again with Audi as I am an old client of Audi Coral Springs. Thank you all for your magnificent service. More