Audi Cuyahoga Falls

The individuals at Cascade Auto Group were wonderful to work with and bent over backwards to make sure I was pleased! I am definitely happy with my experience and would recommend this car dealership to my work with and bent over backwards to make sure I was pleased! I am definitely happy with my experience and would recommend this car dealership to my friends and family More

I'll start by saying that hearing the founder of your company was a Marine Corps veteran like myself through your employees I thought that I would have had A+ service. And if you didn't have a car that i company was a Marine Corps veteran like myself through your employees I thought that I would have had A+ service. And if you didn't have a car that is fairly difficult to find in a more difficult color to find I would have stepped out of your dealership and never looked back. It's clear your dealership preys on customers. I was looking at putting money down on a car and brought my truck in to see what I could get. NADA trade in is $3600 for the condition it's in. There is a 2013 NADA Dealership sticker on your window. That being said, the employee came back after about 20 minutes and told me he'd give me $750 for for the truck. What a total insult. When I laughed and told him absolutely not, he tried to justify it by saying he'd put it on the lot for $1000 and hope to just recoup the investment. When I asked where this number was coming from he said "Oh I thought that's what you wanted." I never said that, the truck runs great and had tires on it worth more than his offer. When he went to look up the price of my truck to justify his offer he went to edmunds.com. Edmunds said $1600 trade in, which is funny because I know the little black books are put out by NADA and NADA like I said, said $3600 for fair trade in. I thought I was being reasonable wanting $3000. Not to let him pull a fast one I pulled out my phone and looked up the car I was looking at on edmunds. It said retail was $14k. He felt quite insulted then when I said something and said it books for $20k even though they had it marked at $19k, which would be correct if going off NADA. It makes me even more sick hearing another employee dealing with two customers saying he's not supposed to say but prices are based off edmunds. This was all in effort to make sales and screw the customer. I ended up buying the car after dealing with this dealership for 4 days, and having the salesperson feel it was okay that I missed some work. After you are gone and out the door, they want nothing more to do with you. When I tried to call them up just a couple days later after a friend noticed the serpentine belts were severely cracked, they said they'd call me back and let me know. I've still yet to hear anything from anyone. More

I bought my first Audi at Cascade Auto Group. They were so helpful and gave me a great deal ! They gave me all the best advice when buying a car. I didn't feel pressured like how some other dealers make yo so helpful and gave me a great deal ! They gave me all the best advice when buying a car. I didn't feel pressured like how some other dealers make you feel. I would recommend buying a car from here if you want an easy, stress free environment, where everyone is friendly and the prices are great ! More

I purchased my brand new Mazda from Cascade Auto Group, it was the easiest process with a sale I have been apart of. Pat Primm made sure that I was taken care of start to finish, his expertise was through it was the easiest process with a sale I have been apart of. Pat Primm made sure that I was taken care of start to finish, his expertise was through the roof, and he was very patient with me while going over bumper to bumper. I will be going back, a very simple, delightful, pleasant car buying experience. I highly recommend Cascade Auto Group to anyone looking to purchase a New or used car, I have done both and have been happy with both buys! More

We had the unfortunate problem of a failed thermostat on our 2010 A6 while we were traveling, so Cascade Audi was the closest place for service. Will in the service department at the management at Cascade our 2010 A6 while we were traveling, so Cascade Audi was the closest place for service. Will in the service department at the management at Cascade Audi went over and beyond to fix my car and help out in a difficult situation. I had issues with the way Audi managed the situation, so I'm not sure if I'll ever buy another Audi. But if I do, I'm planning to call Cascade Audi even though I live over 2 hours away in Columbus. More

I bought a three year old certified A4 Cabriolet three years ago. In the three years I have owned the car, I have had the normal maintenance issues. Each time I have work done at Cascade, it has been do years ago. In the three years I have owned the car, I have had the normal maintenance issues. Each time I have work done at Cascade, it has been done efficiently. I have used their rental cars - once for 2 days until the warranty part came in. I would recommend this dealership to anyone who wants good service and prices. They are one of the few true family dealerships left who value their customers. More

Great when making the sale! once the deposit is made they don't return phone calls. Sales reps & manager are always in a "meeting" when you call them. They do not honor times for scheduled pick up or service don't return phone calls. Sales reps & manager are always in a "meeting" when you call them. They do not honor times for scheduled pick up or service! DO NOT NUY HERE More

I have purchased 4 cars over 13 years and had them all serviced here. During that time I have also purchased 7 cars from other dealerships. No other dealership compares to Cascade. Fair, honest and reason serviced here. During that time I have also purchased 7 cars from other dealerships. No other dealership compares to Cascade. Fair, honest and reasonable, with the owners on the premises, beats a chain dealership everytime. If Cascade would have sold all the brands I wanted, I would have bought all my vehicles from them. More

I'm trying to figure out how this store stays in business, it's in spite of themselves. I took my A4 here for routine service and it turned into a mess. First the parts weren't in, then they took business, it's in spite of themselves. I took my A4 here for routine service and it turned into a mess. First the parts weren't in, then they took longer that expected. Not only have I had issues, my sister and her husband have had multiple problems. First, my brother in law went to buy a Subaru that had a special lease deal. He was told they didn't have any that qualified...What? He then went to a dealer further away and bought one. However, since Cascade is so close, they took this car in for service. 3 times there were issues. Unfastened bolts, ordered parts that never arrived...etc. I have 2 other friends who have gone in to purchase news cars, 1 an Audi Q7 the other a Porsche Cayenne. They both said, "I don't think they wanted to sell me a car." They both left, one bought from Sunnyside Audi, the other from Fred Baker Porsche. it's just mind boggling out this place stays open. More

I bought my wife's Legacy from Cascade. I have had several issues with the car since we acquired it. Each time I had the car service, I had to contact Subaru USA myself to file a warranty claim. I hav several issues with the car since we acquired it. Each time I had the car service, I had to contact Subaru USA myself to file a warranty claim. I have dealt with Mike Primm and the buy is down right a piece of crap. He refused to honor a warranty claim once when I HAD APPROVAL AND CLAIM NUMBER FROM SUBARU USA. He authorized repairs without contacting us first. Moreover, he was condescending and rude to both my wife and I. It is clear that Mr. Primm is either uneducated or just a dumb xxx. More