Audi Denver

Wonderful experience The complete honesty and professionalism by both my technician and service advisor were Exceptional. They did a great job keeping me in the loop, I w The complete honesty and professionalism by both my technician and service advisor were Exceptional. They did a great job keeping me in the loop, I would highly recommend them to anyone. Thank you for a job well done More

Positive First Impression Being new to the Audi world, I was blown away with the service, attention to detail, and kindness extended to at this Audi location. Chris did an ama Being new to the Audi world, I was blown away with the service, attention to detail, and kindness extended to at this Audi location. Chris did an amazing job of helping me understand the process and set appropriate expectations. He took the time to make sure all my questions were answered. More

A Swing and a MISS I brought my newly acquired 2015 Audi Q7 in for a minor repair under warranty. To be certain that I wasn't wasting a trip I corresponded with the serv I brought my newly acquired 2015 Audi Q7 in for a minor repair under warranty. To be certain that I wasn't wasting a trip I corresponded with the service advisor and sent him the Audi part number and a description of the needed repair so that I wouldn't need to make multiple trips. The repair was accomplished, eventually, in a single trip. My experience was not good, however, and it is unlikely that I will return here. THE GOOD: I was greeted promptly and sat with the service advisor to discuss what needed to be done. I was told that the technician would take a look and then send me a video of the work to be done or that was performed. I was directed to the waiting area -- it is new, very clean and comfortable with several flat screen TVs, free WiFi, a cooler full of drinks and a coffee bar. The restrooms are very clean (even use cloth hand towels). The service advisor did explain what was and wasn't covered under warranty and provided an estimate of time required for the work. He inquired if I wished to have my car run through the car wash (I declined). After about 60 minutes I received a video from the tech working on the car via text. THE NOT-SO-GOOD: While they had the part itself for which I provided the part number, they didn't comprehend that they would also need screws and a "one time use part' (a panel that uses plastic tabs that break away when removed), even though I emailed specifically what the repair involved. Fortunately, they eventually found the parts in inventory. However, the repair took 3-1/4 hours instead of the 90 minutes I was told; I was waiting on premises as I expected a fairly fast repair. Only once was I told that things were taking longer (duh) and it would be "another 20 minutes"; an hour and fifteen minutes later it was all done! But, they ran my car through the car wash despite me asking them NOT to wash it, as I had just washed and hand dried the vehicle myself. When it came out of the wash it wasn't rinsed clean and now there are soap spots everywhere on the car. I don't feel great about judging a service facility on one visit but this was particularly poor. The service advisor apologized but there was never an offer to regain my patronage -- for example, no offer for a coupon for $15 off of your next service or any other consideration to mollify my acute displeasure. Finally, I received a text the next day from a five-digit number asking if my service visit was outstanding and requesting feedback. Really? Not even a personal message not from an automated service? It's too bad that this experience was so frustrating because I really hoped to find a go-to place for my Audi service. Unfortunately, Audi Denver ain't it. More

Audi Service Made Easy Love my Audi and it only needs service once a year. The entire process is so easy and a Lyft ride is available if you can't wait for your car. The wai Love my Audi and it only needs service once a year. The entire process is so easy and a Lyft ride is available if you can't wait for your car. The waiting area is nice with TV's, wi-fi, and complimentary drinks. The service advisor keeps you advised with the status of your vehicle. Really can't ask for more. More

Jason gets five stars! Jason explained a recent recall for me and incorporated my scheduled service into a single visit. I brought my car in a day early and collected it a Jason explained a recent recall for me and incorporated my scheduled service into a single visit. I brought my car in a day early and collected it a day late. Jason showed flexibility and made the experience completely comfortable. Great communication and collaboration. More

50k Service and Recall Fixes Jason managed expectations, followed-up and followed through. Car completed as committed AND w/in the estimate provided initially. No surprises wh Jason managed expectations, followed-up and followed through. Car completed as committed AND w/in the estimate provided initially. No surprises which was appreciated! Your cousins at McDonald Volvo could learn something from you. My service with them in mid-December was the complete opposite.... -Scot More

easiest trip to the Service Department, ever! I just want to say that I love my Audi! It’s by far my favorite cat I’ve owned. But the David Ficca makes getting my car serviced pleasant too. He I just want to say that I love my Audi! It’s by far my favorite cat I’ve owned. But the David Ficca makes getting my car serviced pleasant too. He makes the process seamless. From dropping the car off, getting my ride to my office, keeping me informed along the way, to getting me back to the dealership and picking up my car. Awesome! He is great!! More

Purchase of my new Audi A6 Marshall Colston was very friendly and helpful during our search for a new vehicle. My husband and I did a lot of shopping over several months and we Marshall Colston was very friendly and helpful during our search for a new vehicle. My husband and I did a lot of shopping over several months and we test drove vehicles from 5 other dealers. We were highly impressed by the Audi A6, and got an excellent deal. I am continuing to work with the experts at Audi Denver to learn about all of the features of my new car, and they are all a pleasure to work with. I highly recommend Audi Denver for a great car buying experience. More

The perfect service maintenance check up - no big surprises! Chris G of Audi Denver was exceptional. Although being new to the Audi Denver services team, Chris was efficient, thorough and very friendly. It was Chris G of Audi Denver was exceptional. Although being new to the Audi Denver services team, Chris was efficient, thorough and very friendly. It was a busy day in the Service Department when I took in my Audi for the 35000 mile service, so they needed to keep it over night. It was no problem as I had arranged for a loaner car. Audi Denver uses videos to show the customer what is happening with their vehicle during service, so I knew what I needed to have done on my S5. So, when I went to pick up my car, no surprises! More

Fast but Not Pushy These guys know what they're doing. When you walk in you will automatically be greeted and introduced to a knowledgable, experienced sales person. Mar These guys know what they're doing. When you walk in you will automatically be greeted and introduced to a knowledgable, experienced sales person. Mark was polite and listened. He did not waste my time yet was not pushy. The experience was seamless. More