Rick DeZengremel made an unplanned, usually annoying event for me into a pleasant, quick and pain-free experience.
Right before Christmas, my previous vehicle was totaled after a driver ran a red light. Obviously, it was unexpected and I needed another car quickly. The holidays were busy enough without having to decide on what kind of car I wanted and go through that dreaded car buying experience, but Rick's knowledgeable and customer oriented service made everything go smoothly and quickly.
I never owned or had even driven an Audi before, but if my Q7 performs as well as Rick, I may be an Audi driver for life.