Audi Denver

Great Service Department Great customer service. Really appreciated the service video, the communication from Jared regarding the timing of completing the service on my car, t Great customer service. Really appreciated the service video, the communication from Jared regarding the timing of completing the service on my car, the quick attention I received upon my arrival and the text follow up from Jared the next day. More

55,000 service appointment Bill Doud was great - everything went smoothly. Bill was very professional, care was ready in a timely manner and for the quoted price - all was gre Bill Doud was great - everything went smoothly. Bill was very professional, care was ready in a timely manner and for the quoted price - all was great !! More

Chris is not a nice person Chris is not a nice individual. He is judgmental and a poor excuse for someone in customer service. He didn't get his money so he was humiliating and Chris is not a nice individual. He is judgmental and a poor excuse for someone in customer service. He didn't get his money so he was humiliating and not nice. I would never buy a car from McDonald again. My business is over with them and I will tell anyone I know to not make the mistake I did. I have given them too much as it is to be treated that poor. No stars is a better solution. Worse experience ever!! More

Excellent as usual As to be expected the service department exceeds my expectations. I was greeted, given a possible diagnosis and off on my way in a loaner car. The v As to be expected the service department exceeds my expectations. I was greeted, given a possible diagnosis and off on my way in a loaner car. The video is awesome, it renewed my trust in mechanics and dealerships. I also love the late service hours. More

Great service Service was excellent I really liked the video where the technician explained the problem and how he would fix it and of course Robert Ward is the bes Service was excellent I really liked the video where the technician explained the problem and how he would fix it and of course Robert Ward is the best! More

recall Everything went smoothly as one might expect from McDonald Audi. Received a loner car which was convenient since I work during the day. The service Everything went smoothly as one might expect from McDonald Audi. Received a loner car which was convenient since I work during the day. The service was good. More

Good Bye Audi Denver You Have Lost My Business for Good I want you all to know that my last experience at Audi Denver will be my last one. In the past I have dealt with a service manager named Jarred. Great I want you all to know that my last experience at Audi Denver will be my last one. In the past I have dealt with a service manager named Jarred. Great guy very knowledgeable and super at customer service. He was the reason I kept coming back to Denver Audi. Unfortunately today he was working with another customer and the guy (name not noteworthy enough to remember) I got today was the complete opposite. I explained to him my Slip ABS lights were on and before I go ahead and replace the pump I need to know where the fuses are for the ABS pump. He says to me "First of all I highly doubt its a fuse causing the issue and what would you like me to do about it". I said all I need to know is where the fuses are and I am unclear on if they are on the side panel or in the fusebox under the hood I am sure one of your techs can tell me. He says "Well I can't pull a tech off the floor to tell me but he will go back and get the shop foreman and see if he can tell me". He takes his time going back to the shop and then gets the shop foreman. Shop foreman comes out with an iPad in his hand never looks me in the eye and says what do you need. I told him I need to know where the fuses are for the ABS pump. He goes I don't know I have never had to replace one. Nothing more Nothing Less never looks up at me from his iPad. I left came home grabbed my manual , found where the fuses were and sure enough on of the 30amp fuses was charred causing the circuit to not be clean and the lights to be on. I went to O'Riley Auto Parts pay 3 bucks for a box of 30amp fuses and replace the bad one. Lights are no longer on. The cost to replace the ABS pump would have been in the thousands to replace at Denver Audi - I fixed if for 3 dollars. I do not care who the service manager and shop foreman think they are but personally I treat the janitor at my company just the same as I treat the CEO. I will never go back to Audi Denver and the 20 or so friends of mine who drive Audi's will not be taking their business there anymore either. I give 1 star because I am not able to give a review without at least selecting 1 and 0 stars because I was treated like I am not worthy of any stars by the service manager and shop foreman I dealt with today. Jarred I am sorry buddy you have always been good to me and for that I thank you. Maybe you should go to Prestige Audi where they treat their customers with respect regardless of what year Audi they drive of what clothes they wear. More

Awsome experience. Crystal was great salesperson I was treated fairly and got good service from great sales team. Felt very satisfied with my purchase. Car was perfect when delivered to me and I was I was treated fairly and got good service from great sales team. Felt very satisfied with my purchase. Car was perfect when delivered to me and I was not pushed into buying this vehicle. I would recommend this dealership to others looking. New or used all their cars are in great shape. More

45k service Strong service. Was greeted immediately upon arrival. Service rep. went through service plans and various options for needed new tires provided. Se Strong service. Was greeted immediately upon arrival. Service rep. went through service plans and various options for needed new tires provided. Service was performed in the time estimated and to expectations. Overall a very good experience. More

35K service Called in and quickly had my service scheduled for the day I wanted, at the time I wanted, and the car was ready when I needed it. Thanks! Called in and quickly had my service scheduled for the day I wanted, at the time I wanted, and the car was ready when I needed it. Thanks! More