Audi Denver

Everything went truly great Greeted immediately, told what was going to happen and how long it would take and everything went according to schedule and priced as told. Very impr Greeted immediately, told what was going to happen and how long it would take and everything went according to schedule and priced as told. Very impressed More

Not as positive as I would have liked I live in Colorado and found the exact car I wanted in Santa Fe, New Mexico and made arrangements and secured a great trade at that dealership. I was I live in Colorado and found the exact car I wanted in Santa Fe, New Mexico and made arrangements and secured a great trade at that dealership. I was supposed to go up this weekend to sign the papers and pick the car up when I found the exact make and model (but a year older) at Audi Littleton. The salesperson (Brandon) and sales manager (Craig) were both great - they matched the price for my trade and they came close enough on price to make this deal more worthwhile to me than driving all the way to Santa Fe. They did try to wiggle on price and, had I not already secured the other deal, I think they would have played harder ball - but I can't fault them for that. It's their livelihood and that's how they support their families. Through the entire process they were friendly, helpful and engaged. I bought the car and drove it home last night. My only negatives are the following, the process - even though it was prearranged and they had all my information together with the details and figured before I got there, took 2.5 hours at the dealership. Even that would have been excusable if the finance person wasn't such an xxxxx. First off, I waited 45 minutes for him to get through his other clients. So in the interim I decided to load my items from my trade to the new car. I had one last thing left to remove when he showed up and said it's my turn. I told him I need just a minute to remove one last clip on the baby seat and he said, "Well, I have a lot of people behind you so you need to hurry". I waited 45 minutes and he couldn't wait 30 seconds? And then, as soon as we entered his office, he tried to sell me the used warranty - which I VERY politely declined. Then he started making snide remarks about how I needed it and will regret that. And when I declined again (4 times total), his demeanor became very unfriendly. More of a "let's get this out of the way because I can't make more money of you" attitude. I paid cash for the car so I didn't need financing. Don't know if that's why he was so unfriendly. I would have given the place 5 stars if not for his demeanor. More

BEWARE (but they are friendly) this is about meat and potato competency not meet and greet (which is fine) or free coffee or wash 1. I recently took car in for no power, no turbo this is about meat and potato competency not meet and greet (which is fine) or free coffee or wash 1. I recently took car in for no power, no turbo? They identified and replaced hoses, test drove and only partially fixed. They then speculated the turbo cooler ($600) sucking air or the turbo itself ($2,400). They "could not identify" so logically start with the cooler at $600, if not then then most likely the turbo. I took to my back up mechanic in my second home community. He tightened a clamp. Took 10 minutes to find and fix the problem!!! 2. I went in for an oil change, part way through they told me the drain plug was stripped and leaking so needed a new oil pan at $500. I was leaving town next day so said I'd catch it on my return. Next morning I had a 15" diameter of oil under my car on what had always been a clean and oil free floor. 3. Engine shut down while going up hill at 70 mph. They "fixed" it by replacing my bad door switch at $400. Seems it controls the security and car shut down into theft defend mode? Nope, return trip at 70 mph going up the same hill, car dies again. Took to my alternate Audi repair place for the correct fix. Summary: you get the idea! Editorial: They no longer make much money selling cars with internet competition. So service supports the shinny building. I would NEVER suggest they are making stuff up to gin their profit, but they CLEARLY have a competency issue. BEWARE (unless you're under warranty and then what do you care?) More

My first Adui Man, talk about 3 strikes and your out. These guys dont care to listen to their customers. McDonald needs to work on customers relations. But that ne Man, talk about 3 strikes and your out. These guys dont care to listen to their customers. McDonald needs to work on customers relations. But that new building is awfully shinny I will not go back to McDonald for my second Audi nor my third. More

Very dissappointing We bought a Certified pre-owned vehicle and the service reps are completely uncooperative and claim no responsibility to fix anything. Not to mention We bought a Certified pre-owned vehicle and the service reps are completely uncooperative and claim no responsibility to fix anything. Not to mention they are blatantly rude to us on multiple occasions. Once you sign the check, you are no longer of use to them. Good luck if you choose to purchase CPO from them! More

killed my credit score s I was buying a 50k truck from Audi of Denver another person showed up to look at the same truck. (Had a friend overhear from main floor when he step s I was buying a 50k truck from Audi of Denver another person showed up to look at the same truck. (Had a friend overhear from main floor when he stepped out for a minute.) The sales manager come into the room and said they could probably take my offer but would need a few hours to see if they could get everything worked out. He suggested I go to dinner and come back. Since I knew what he was doing and didn't want to miss out on the truck I agreed to take the last deal they had offered. ($500 DIFFERENCE) All has been good with the truck and it was a great deal but now a few month later I pull my credit and they had pulled my credit 9 times on that same day, I would think they were shopping the rate but I have a credit score over 800 (had I should say due to every time you credit is pulled it drops 8 points) any bank would have jumped on my loan so not sure why they did that.... More

Best car experience ever On April 13, 2015, I had the best car buying experience ever. I found on line a used car and Brandon Mutch, salesman with Denver Audi handler everythi On April 13, 2015, I had the best car buying experience ever. I found on line a used car and Brandon Mutch, salesman with Denver Audi handler everything with class, honesty, and as a professional. When I arrived at the dealership (I came from 180 miles away), Brandon had everything ready to go and I was on my way in less than one hour. Would highly recommend Brandon Denver Audi. More

Terrible Customer Service This is the 2nd or 3rd time I have gone to this Audi dealer and every time I've visited the showroom not a person asks me if I need any assistance or This is the 2nd or 3rd time I have gone to this Audi dealer and every time I've visited the showroom not a person asks me if I need any assistance or have any questions. Since I live in Littleton, I came in to look at the New A3 since I've owned 4 Audi's in the past hoping to get some information but I guess they're too busy. Just as I had in the past after this terrible lack of service and customer care I went to the Best Audi dealer in Denver, Prestige Audi, in Lakewood where I bought 4 Audi's in the past. They truly care about their customers. One always tries to support the local dealer, but as I have learned going here is a waste of time. More

What a great experience in buying a new Audi I have never had such a pleasant experience buying a car. And i have been buying Audi's for 20 years. Every step of the process, from browsing to the I have never had such a pleasant experience buying a car. And i have been buying Audi's for 20 years. Every step of the process, from browsing to the new car delivery, was down calmly, thoroughly and professionally. I cannot praise enough our Audi Specialist Chris Sandelli. He is so much more than a salesman, he is passionate about Audi, and his customers. He was refreshingly honest, straight forward and respectful, even when I showed up at the dealership 15 minutes after it was to close at 8 PM on a Friday night, wearing shorts and sandals. While I hardly looked like a prospective Audi customer that night, Chris spent an hour with me after closing to discuss cars. Everyone throws the words "customer service" around, Chris defines it! More

Rude, no concern for your time, couldn't find car First, these guys changed their name, likely as they had so many bad reviews. Before dealing with them CHECK OUT THEIR BAD REVIEWS AT MCDONALD AUD First, these guys changed their name, likely as they had so many bad reviews. Before dealing with them CHECK OUT THEIR BAD REVIEWS AT MCDONALD AUDI on Yelp. Our experience was much like many of the bad reviews under the old name. Rude, incompetent and no concern for our schedule or wasting our time. Called as they had a car we were interested in buying. Talked to a salesman and told them we would be there the next day (Sat) mid to late morning. He said he would be there and we could look at the car. Travelled some distance out of our way to see the car, drove through the lot but no car, parked and went inside where I had to use the restroom. I left my wife up front and asked the receptionist for the salesman by name. When I came back there was a salesman hitting on my wife! OMG! He said hello to me and proceeded to tell me how hot she was and then walked away. I was dumbfounded! It was almost surreal, but since we were on a schedule I wanted to just look at the car. If it was the right car we were going to buy it and cancel visits to some other dealerships. I had cash and the price was actually not bad so I would have paid the asking price if they wouldn't deal. Was told our salesman was out putting gas in a car (not the one we wanted to look at) and would be back soon. Since we were on a time schedule I asked if we could look at the car until he got back. The receptionist was very nice and went to get another salesman. Many were standing around, and at least one had time to flirt with my wife, but no one seemed to be available to show us the car. Finally a guy with a sport jacket on came over, we presume he was a manager. I expressed that we wanted to see the car but no one could locate it. He said he would go get the keys and pointed to the north lot and would meet us out there. We had been through the lot and didn't see the car, but went out anyway. Of course, no car . . . He finally came out and said it was in the "recondition shop" having a part replaced. I told him that was too bad as we wasted our time and had told a salesman we would be there. He got VERY RUDE and said, what you drive 50 miles and only have FIVE MINUTES to see the car! I couldn't believe it! He knew we were going to walk and that is what we did! All he had to do was apologize for the car not being available when the salesman said it would be, and that it would be available in X hours, and we could have scheduled to come back to see it. But I guess they have enough customers and don't need our business! I wrote them an email and copied the owners as well as the PR person, but they ignored it. If you go, expect to have your time wasted. Don't be surprised the car you asked about is not available. Oh, and leave your wife at home, or don't leave her side, as the sexist sales guys will be right there to hit on her. They are too concerned about selling cars, but there is no hesitation to approach and talk to the women who venture in. Look at the other reviews, this is not the first time it has happened . . . More