Audi Denver

What a great experience in buying a new Audi I have never had such a pleasant experience buying a car. And i have been buying Audi's for 20 years. Every step of the process, from browsing to the I have never had such a pleasant experience buying a car. And i have been buying Audi's for 20 years. Every step of the process, from browsing to the new car delivery, was down calmly, thoroughly and professionally. I cannot praise enough our Audi Specialist Chris Sandelli. He is so much more than a salesman, he is passionate about Audi, and his customers. He was refreshingly honest, straight forward and respectful, even when I showed up at the dealership 15 minutes after it was to close at 8 PM on a Friday night, wearing shorts and sandals. While I hardly looked like a prospective Audi customer that night, Chris spent an hour with me after closing to discuss cars. Everyone throws the words "customer service" around, Chris defines it! More

Rude, no concern for your time, couldn't find car First, these guys changed their name, likely as they had so many bad reviews. Before dealing with them CHECK OUT THEIR BAD REVIEWS AT MCDONALD AUD First, these guys changed their name, likely as they had so many bad reviews. Before dealing with them CHECK OUT THEIR BAD REVIEWS AT MCDONALD AUDI on Yelp. Our experience was much like many of the bad reviews under the old name. Rude, incompetent and no concern for our schedule or wasting our time. Called as they had a car we were interested in buying. Talked to a salesman and told them we would be there the next day (Sat) mid to late morning. He said he would be there and we could look at the car. Travelled some distance out of our way to see the car, drove through the lot but no car, parked and went inside where I had to use the restroom. I left my wife up front and asked the receptionist for the salesman by name. When I came back there was a salesman hitting on my wife! OMG! He said hello to me and proceeded to tell me how hot she was and then walked away. I was dumbfounded! It was almost surreal, but since we were on a schedule I wanted to just look at the car. If it was the right car we were going to buy it and cancel visits to some other dealerships. I had cash and the price was actually not bad so I would have paid the asking price if they wouldn't deal. Was told our salesman was out putting gas in a car (not the one we wanted to look at) and would be back soon. Since we were on a time schedule I asked if we could look at the car until he got back. The receptionist was very nice and went to get another salesman. Many were standing around, and at least one had time to flirt with my wife, but no one seemed to be available to show us the car. Finally a guy with a sport jacket on came over, we presume he was a manager. I expressed that we wanted to see the car but no one could locate it. He said he would go get the keys and pointed to the north lot and would meet us out there. We had been through the lot and didn't see the car, but went out anyway. Of course, no car . . . He finally came out and said it was in the "recondition shop" having a part replaced. I told him that was too bad as we wasted our time and had told a salesman we would be there. He got VERY RUDE and said, what you drive 50 miles and only have FIVE MINUTES to see the car! I couldn't believe it! He knew we were going to walk and that is what we did! All he had to do was apologize for the car not being available when the salesman said it would be, and that it would be available in X hours, and we could have scheduled to come back to see it. But I guess they have enough customers and don't need our business! I wrote them an email and copied the owners as well as the PR person, but they ignored it. If you go, expect to have your time wasted. Don't be surprised the car you asked about is not available. Oh, and leave your wife at home, or don't leave her side, as the sexist sales guys will be right there to hit on her. They are too concerned about selling cars, but there is no hesitation to approach and talk to the women who venture in. Look at the other reviews, this is not the first time it has happened . . . More

Picked up my beloved 14' RS5 coupe last Thursday evening after 3 long month of waiting!! Special thanks for my greatest Audi brand specialist Mark Hartzell, the new car sales manager Will Routon and evening after 3 long month of waiting!! Special thanks for my greatest Audi brand specialist Mark Hartzell, the new car sales manager Will Routon and the financial manager Jason Steele!!! You guys were awesome with us and we are so happy with our new baby,thank you so much for everything you did for me and my wife!!! Excellent costumer service and I highly reccomend Mark Hartzell to anyone who's looking to buy an Audi!! 10+ More

Well I went to McDonald to have my timing belt replaced and I was given the price, which was reasonable. I took my car in and then I had multiple different things that needed to be fixed. So rather than and I was given the price, which was reasonable. I took my car in and then I had multiple different things that needed to be fixed. So rather than being $1,300 I now have a $3,200 bill., but that is not the issue. I applied for a credit GE card and I was told I was approved so I said ok go ahead and just do the work. I arrived at the dealership only to be told it was not approved and they made a mistake. So now I have a car that has been in the shop for a week and now they gave me the option of replacing my old items and having it worked on again and they would remove them all or pay the bill in 6 months. Can you imagine the frustration that caused me. I only wanted my belt done and they did not have my tires, so not sure how they are going to replace them back on. Then once I looked at my bill they over charged me for a tire for 170 bucks and the trunk does not work very well, which baffles me why that is not working...almost like the springs have been taken....very strange and I cannot even explain that, but was apparent instantly when I went shopping. The people were friendly, but make horrific mistakes in the finance department (assuming it was their fault) and also mistakes on my bill. Now I will be paying 450 extra a month on working this off in the next 6 months unless I can get a loan. Very, very, very frustrated!!! More

I contacted the internet sales manager regarding a vehicle they had for sale. From the first time we talked, he was aware that I was a ways away and would not be able to rush down there immediately. vehicle they had for sale. From the first time we talked, he was aware that I was a ways away and would not be able to rush down there immediately. We negotiated a price that was approved by the general sales manager and of course they wanted to me to pay for it immediately, sight unseen. I told them I had no problem putting down a deposit to "hold" the vehicle until I could get up there the next day to pick it up, but of course this wasn't good enough, since they "did not do that." After some further converstation, I said I wouldn't have a problem purchasing it for the said amount before I got there as long as I had something in writing from them saying that if the vehicle wasn't what was promised, I would get my money back. Of course they wouldn't do this either. Long story short, they called me up the day I was scheduled to drive there to tell me that they had sold the vehicle the night before. Poor business ethics and a waste of time. Avoid at all cost. More

Charged me for work that sould've been warranty. Had to fix door that did not open from outside. Technician used a screw driver to pry open door trim and left cuts and marks along with finger prints all ov fix door that did not open from outside. Technician used a screw driver to pry open door trim and left cuts and marks along with finger prints all over the inside plactic part of the door. I did not buy my car from them so they probably do not care about my business. More

McDonald Audi serves drivers from Denver, Littleton, Centennial & the surrounding areas. We offer Audi New & Pre-Owned vehicles, Audi Service & Parts. Keeping you on the road economically is our goal. Centennial & the surrounding areas. We offer Audi New & Pre-Owned vehicles, Audi Service & Parts. Keeping you on the road economically is our goal. More

Good, friendly service, however, I had wanted to reprogram the remote key to unlock both doors on an A4 and was told it would cost $70. I declined. Also, a bad odor was coming out of the A/C and w reprogram the remote key to unlock both doors on an A4 and was told it would cost $70. I declined. Also, a bad odor was coming out of the A/C and was told it was nothing wrong with the A/C and that maybe a new cabin filter could be installed at a cost of $60. (I ordered an OEM cabin filter for $18 and will install myself.) Finally, a wheel balance costs me $55. Prices are very expensive! More

They gave me a quote of what it would cost to repair the car and then it was a $100 more for no reason. When you call them on it i.e., ask why it is more than the quote nobody seems to remember the origina car and then it was a $100 more for no reason. When you call them on it i.e., ask why it is more than the quote nobody seems to remember the original quote. Seems very dishonest. Don't take your car here unless you like over paying for what you get. More

Can I give Luke Jessenon a 10 rating? WOW what a great Car Dealer! My car died (after 14 yrs.) and I needed a used car fast. When I contacted McDonald Audi, they gave me to Luke Jessenon. I explained th Car Dealer! My car died (after 14 yrs.) and I needed a used car fast. When I contacted McDonald Audi, they gave me to Luke Jessenon. I explained the situation, asked about the car I saw on their internet site (was it still available for sale?) yes it was! Well that was just the beginning, because I have only fair credit and needed Luke and their Finance group to research if they could find a loan for me. I only wanted them to hit two Banks, to help keep my credit better. (The last “very prestigious” car dealer I went to, hit my credit report 24 times – without getting me a loan) Somehow McDonald Audi got me financed, but not just financed, quickly! And a low interest rate and reasonable monthly terms WOW again. I have been wined and dined by many dealers trying to get me to buy a “New” car ($45k and up), BUT McDonald Audi did everything they could to make my family and myself feel Like we were buying a $45k car. I drove away with a low mileage 2003 BMW for $11,000 and I know where I’m going for service and the next new car: McDonald Audi Yes there is an honest car dealer still left in Colorado: McDonald Audi! More