Audi Denver - Service Center

A Swing and a MISS I brought my newly acquired 2015 Audi Q7 in for a minor repair under warranty. To be certain that I wasn't wasting a trip I corresponded with the serv I brought my newly acquired 2015 Audi Q7 in for a minor repair under warranty. To be certain that I wasn't wasting a trip I corresponded with the service advisor and sent him the Audi part number and a description of the needed repair so that I wouldn't need to make multiple trips. The repair was accomplished, eventually, in a single trip. My experience was not good, however, and it is unlikely that I will return here. THE GOOD: I was greeted promptly and sat with the service advisor to discuss what needed to be done. I was told that the technician would take a look and then send me a video of the work to be done or that was performed. I was directed to the waiting area -- it is new, very clean and comfortable with several flat screen TVs, free WiFi, a cooler full of drinks and a coffee bar. The restrooms are very clean (even use cloth hand towels). The service advisor did explain what was and wasn't covered under warranty and provided an estimate of time required for the work. He inquired if I wished to have my car run through the car wash (I declined). After about 60 minutes I received a video from the tech working on the car via text. THE NOT-SO-GOOD: While they had the part itself for which I provided the part number, they didn't comprehend that they would also need screws and a "one time use part' (a panel that uses plastic tabs that break away when removed), even though I emailed specifically what the repair involved. Fortunately, they eventually found the parts in inventory. However, the repair took 3-1/4 hours instead of the 90 minutes I was told; I was waiting on premises as I expected a fairly fast repair. Only once was I told that things were taking longer (duh) and it would be "another 20 minutes"; an hour and fifteen minutes later it was all done! But, they ran my car through the car wash despite me asking them NOT to wash it, as I had just washed and hand dried the vehicle myself. When it came out of the wash it wasn't rinsed clean and now there are soap spots everywhere on the car. I don't feel great about judging a service facility on one visit but this was particularly poor. The service advisor apologized but there was never an offer to regain my patronage -- for example, no offer for a coupon for $15 off of your next service or any other consideration to mollify my acute displeasure. Finally, I received a text the next day from a five-digit number asking if my service visit was outstanding and requesting feedback. Really? Not even a personal message not from an automated service? It's too bad that this experience was so frustrating because I really hoped to find a go-to place for my Audi service. Unfortunately, Audi Denver ain't it. More

Jason gets five stars! Jason explained a recent recall for me and incorporated my scheduled service into a single visit. I brought my car in a day early and collected it a Jason explained a recent recall for me and incorporated my scheduled service into a single visit. I brought my car in a day early and collected it a day late. Jason showed flexibility and made the experience completely comfortable. Great communication and collaboration. More

easiest trip to the Service Department, ever! I just want to say that I love my Audi! It’s by far my favorite cat I’ve owned. But the David Ficca makes getting my car serviced pleasant too. He I just want to say that I love my Audi! It’s by far my favorite cat I’ve owned. But the David Ficca makes getting my car serviced pleasant too. He makes the process seamless. From dropping the car off, getting my ride to my office, keeping me informed along the way, to getting me back to the dealership and picking up my car. Awesome! He is great!! More

50k Service and Recall Fixes Jason managed expectations, followed-up and followed through. Car completed as committed AND w/in the estimate provided initially. No surprises wh Jason managed expectations, followed-up and followed through. Car completed as committed AND w/in the estimate provided initially. No surprises which was appreciated! Your cousins at McDonald Volvo could learn something from you. My service with them in mid-December was the complete opposite.... -Scot More

The perfect service maintenance check up - no big surprises! Chris G of Audi Denver was exceptional. Although being new to the Audi Denver services team, Chris was efficient, thorough and very friendly. It was Chris G of Audi Denver was exceptional. Although being new to the Audi Denver services team, Chris was efficient, thorough and very friendly. It was a busy day in the Service Department when I took in my Audi for the 35000 mile service, so they needed to keep it over night. It was no problem as I had arranged for a loaner car. Audi Denver uses videos to show the customer what is happening with their vehicle during service, so I knew what I needed to have done on my S5. So, when I went to pick up my car, no surprises! More

excellent as usual i thought i had an appointment booked online. When I got there, it turns out I unintentionally didn't correctly book the appointment. Dave made sure t i thought i had an appointment booked online. When I got there, it turns out I unintentionally didn't correctly book the appointment. Dave made sure to get me in for the service and was amazing in accommodating my mistake. I am always grateful for the excellent, on point service I receive from Audi of Denver and Dave who has helped me often. It is where I bought my car and it is where i go out of my way to get service despite another dealership closer to me. More

Recall warranty work Travis was informative and in constant contact. I usually feel taken advantage of with additional service suggestions, but not here. The prices were Travis was informative and in constant contact. I usually feel taken advantage of with additional service suggestions, but not here. The prices were exactly what I thought they would be. The video they send with the recommendations is a cool feature. Travis provided first class service. More

Prompt and friendly I made an appointment before I came. Unfortunately, my appointment was not on a system, but everyone at service center helped me to get my car done th I made an appointment before I came. Unfortunately, my appointment was not on a system, but everyone at service center helped me to get my car done that day nice and fast. Thank you to Nate who took care of me friendly. More

Prepaid Maintenance Jared Chipkin is always a pleasure to work with and arranged the best pricing for my Audi Care Select purchase. Will definitely have future service v Jared Chipkin is always a pleasure to work with and arranged the best pricing for my Audi Care Select purchase. Will definitely have future service visits here. More

routine maintenance I was taken care of in a timely fashion and got a ride home and back to pick up car . The service technician texted me with updates about my car whic I was taken care of in a timely fashion and got a ride home and back to pick up car . The service technician texted me with updates about my car which worked well. More