Audi Denver - Service Center

Kendall is the best for service needs! I appreciate the loaner cars to sample current model of Audi and definitely excited to get a new A4 when the time is right as a result. After many yea I appreciate the loaner cars to sample current model of Audi and definitely excited to get a new A4 when the time is right as a result. After many years of going to this dealer, Kendall has been the best service guy I've had. He's concientious, easy to work with, and makes sure you have the best rates - when you shop around. More

Quick and efficient service. Friendly people with great communication. Very happy with both my service visits that week. Jared was phenomenal to work with for both visits communication. Very happy with both my service visits that week. Jared was phenomenal to work with for both visits More

Amazing Experience! From scheduling to leaving I was pleased with truly amazing customer service! I chose this dealer after a not so great experience with my previous one From scheduling to leaving I was pleased with truly amazing customer service! I chose this dealer after a not so great experience with my previous one... and although it was only 30 minutes from my house I will drive the over 2 hours to come back to Audi Denver for all future services. Scheduling was a breeze, Nate was incredibly friendly and helpful and informative. Amenities better than any dealer I've been in. And most important - service was done as quoted, in under the time allotted, all was communicated with me timely and everyone was professional and courteous. Fabulous customer service! More

Wiring damage fixed perfectly Damage to a wiring harness by an animal was fixed perfectly by the tech. I was also able to take pictures of the repair while the car was in the repai Damage to a wiring harness by an animal was fixed perfectly by the tech. I was also able to take pictures of the repair while the car was in the repair bay and the insurance company reimbursed me 100%. Great job! More

Beware of this place, they charged me $195.00 to diagnose why my convertible top isn’t working then they called me an hour later to tell me they need an additional $860.00 to tell me exactly what is wrong wi why my convertible top isn’t working then they called me an hour later to tell me they need an additional $860.00 to tell me exactly what is wrong with my convertible top. I have never in my life heard of any other shop to do this! I seriously don’t know how they can live with themselves doing this to people. I guess somebody is gotta pay for that fancy dealership More

They try to make you replace parts that are not broken!!! **For the record, I reached out to Audi Denver MULTIPLE times via phone, FaceBook, Text, E-mail and its been 19 days as of this review and still not e **For the record, I reached out to Audi Denver MULTIPLE times via phone, FaceBook, Text, E-mail and its been 19 days as of this review and still not even a "Sorry", as of 01/10/2020. I posted the below on FaceBook and tagged not only Audi Denver, but McDonald Auto Group who owns them and Audi Corporate as well and advised I would give them some time to make this right before I blast this on every site I can find. I feel 19 days and no reply is ample time...*** Got to Love Audi (Audi Denver owned by McDonald Automotive), took my 2015 Q5 in for an oil change and I'm told I have to get new brake pads and rotors on all 4 corners (they wanted $1500 for brakes too.) and they wanted almost $1200 for a thermostat (really???) plus a bunch of hourly rates for hooking a machine up to flush the coolant lines. So in the end they wanted $3,764.39 for brakes and a thermostat... I feel bad for the people who pay these prices and fall for this junk. Got home and my brakes (all 4 corners) still have 25-30% life in them and the rotors are fine so I assume the $1200 thermostat was a load of bull too. More

excellent service was taken care of well and more importantly was communicated with throughout the process. received texts and calls to update and provide other potenti was taken care of well and more importantly was communicated with throughout the process. received texts and calls to update and provide other potential service needs. More

Well trained and informed service dept. Very helpful staff at every level of service dept. Positive attitude from everyone I had contact with and that has been true for every visit to this Very helpful staff at every level of service dept. Positive attitude from everyone I had contact with and that has been true for every visit to this Audi Store. More

Time for service performed was too lengthy The advisor and dealer were great. My appointment was to remove summer tires and replace with customer supplied winter tires. I was a bit unhappy wi The advisor and dealer were great. My appointment was to remove summer tires and replace with customer supplied winter tires. I was a bit unhappy with the timeframe to accomplish this task. This process took 4-hours. More

Always feel taken care of Thanks for your great service Jared! I appreciate being able to schedule service appointments via text. The only complaint is sometimes the length of Thanks for your great service Jared! I appreciate being able to schedule service appointments via text. The only complaint is sometimes the length of time it takes to complete the service. Thank you! More