Audi Denver - Service Center

The worst service ever Audi Denver service is horrible! They are always on a 2 week wait and in the 6 years that I’ve owned an Audi, they’ve never had a loaner available. To Audi Denver service is horrible! They are always on a 2 week wait and in the 6 years that I’ve owned an Audi, they’ve never had a loaner available. Today, my car died and there was no loaner so they sent me across town and to rent a beat up Kia with many more miles on it than my car that’s in for service. More

The best dealership! The dealership always takes my breath away, the Audi's, the cleanliness , and the amazing people. I only trust Audi Denver for service on my A6, I on The dealership always takes my breath away, the Audi's, the cleanliness , and the amazing people. I only trust Audi Denver for service on my A6, I only buy Audi's from Audi Denver and I am friends with multiple good good people that work for Denver Audi.. More

Radio check I took my Q5 back into the dealership because of issues with the Sirius XM Radio presets wiping off my preset screen. I was given a loaner car for th I took my Q5 back into the dealership because of issues with the Sirius XM Radio presets wiping off my preset screen. I was given a loaner car for the duration of the check. Unfortunately, it seems my issue is due to the Sirius XM updates, and not my radio. I appreciate all that David and the techs did to try to fix this issue. More

Customer service was very good. Service was as promised. Customer service was very good. Service was as promised. The maintence check indicated an issue that I was unaware of. My wait for the vehicle was Customer service was very good. Service was as promised. The maintence check indicated an issue that I was unaware of. My wait for the vehicle was was the length promised. More

Great 70K mile service update My service tech, Bill Doud is exceptional. Keep that guy on your team. I brought my car in for the 70 Mile maintenance. All issues were resolved. My service tech, Bill Doud is exceptional. Keep that guy on your team. I brought my car in for the 70 Mile maintenance. All issues were resolved. More

Emergency service I lost tire pressure due to a nail in my tire. I dropped in at the dealership and they fit me in their schedule without an appointment. As always, t I lost tire pressure due to a nail in my tire. I dropped in at the dealership and they fit me in their schedule without an appointment. As always, they handled the problem with exceptional service. The staff are always welcoming and professional. More

Well done and timely I took my 2012 Audi A7 in for the 85,000 servicing. Jared Chipkin was my service advisor and he handled everything very well and quickly. I watched I took my 2012 Audi A7 in for the 85,000 servicing. Jared Chipkin was my service advisor and he handled everything very well and quickly. I watched the video from the mechanic and then spoke to Jared about some additional items. He was most helpful. The servicing was finished in a timely manner which I appreciated since I waited for the car. More

Mostly good experience.. I called in to make a service appointment (Replace low beam head light bulb) on 9/7/2019. I was transferred to the parts department and the person the I called in to make a service appointment (Replace low beam head light bulb) on 9/7/2019. I was transferred to the parts department and the person there said he had plenty of bulbs in stock for my car (2012 Q7). I got an appointment for 9/10/2019 at 4 pm. I also got a confirmation email from Stephanie on 9/9/2019 about my appointment at 4 pm the following day. On 9/10/2019, at 3:30 pm Stephanie texted me “I DO NOT HAVE A HEADLIGHT IN STOCK!!!! I WILL HAVE IT IN ON THURSDAY” Please note all caps and no suggestions for next available appointment (very irresponsible). I was already on my way there, so I went in anyway. As soon as I reached there, I went directly to the parts department as Stephanie was busy with another customer. The guy at the parts told me “I have 17 light bulbs in stock, and they are $181 per piece.” When I asked Stephanie why she texted me she did not answer. She checked me in and told me that the installation price would be $156 plus $181 for the bulb and little over $100 for the oil change. I quickly mentioned that I had a 15% off Costco coupon (applicable to parts, labor and accessories). She did not tell me the total or have me sign anything with the price on it (they usually have me sign an estimate). When I asked, how long will it take, she said, “at least an hour.” I did my math in my head and got ready to spend little over $400 for the whole thing. After waiting for two and half hours, she came and got me and said my total was over $500. I looked at the invoice and it did not have any discount and over charged me for the bulb. When I mentioned Costco coupon again, she agreed to discount 15% on the labor only which was around $23. I said that my coupon mentions discount on parts and labor, including the oil change. She got agitated at this point and said, “I cannot help you anymore, my friend, there is your car outside.” I demanded to talk to the service manager and she took me to Ryan Reynolds. Ryan was very helpful and took time to understand my issues and quickly understood where I was coming from. I appreciate Ryan’s willingness to help and professionalism. We enter your facility to spend hundreds, if not thousands of dollars for the duration of time we are there, so it is not too much for us to ask for a helpful, courteous and professional service consultant. More

Brake Service This dealership is the best I've ever dealt with. They fit me in in a short amount of time, and completed the work quickly so I could go on a road tri This dealership is the best I've ever dealt with. They fit me in in a short amount of time, and completed the work quickly so I could go on a road trip later that week. More

Simply Awesome! Every time I have taken my 2011 Q5 to Audi Denver I have later told my friends and family how professional the staff and service reps are and how impr Every time I have taken my 2011 Q5 to Audi Denver I have later told my friends and family how professional the staff and service reps are and how impressed I am with the service i received and believe it or not the cost. It is so refreshing to get such service and reasonable prices! Greg Hansen More