Audi Denver - Service Center

BEWARE (but they are friendly) this is about meat and potato competency not meet and greet (which is fine) or free coffee or wash 1. I recently took car in for no power, no turbo this is about meat and potato competency not meet and greet (which is fine) or free coffee or wash 1. I recently took car in for no power, no turbo? They identified and replaced hoses, test drove and only partially fixed. They then speculated the turbo cooler ($600) xxxxxxx air or the turbo itself ($2,400). They "could not identify" so logically start with the cooler at $600, if not then then most likely the turbo. I took to my back up mechanic in my second home community. He tightened a clamp. Took 10 minutes to find and fix the problem!!! 2. I went in for an oil change, part way through they told me the drain plug was stripped and leaking so needed a new oil pan at $500. I was leaving town next day so said I'd catch it on my return. Next morning I had a 15" diameter of oil under my car on what had always been a clean and oil free floor. 3. Engine shut down while going up hill at 70 mph. They "fixed" it by replacing my bad door switch at $400. Seems it controls the security and car shut down into theft defend mode? Nope, return trip at 70 mph going up the same hill, car dies again. Took to my alternate Audi repair place for the correct fix. Summary: you get the idea! Editorial: They no longer make much money selling cars with internet competition. So service supports the shinny building. I would NEVER suggest they are making stuff up to gin their profit, but they CLEARLY have a competency issue. BEWARE (unless you're under warranty and then what do you care?) More

My first Adui Man, talk about 3 strikes and your out. These guys dont care to listen to their customers. McDonald needs to work on customers relations. But that ne Man, talk about 3 strikes and your out. These guys dont care to listen to their customers. McDonald needs to work on customers relations. But that new building is awfully shinny I will not go back to McDonald for my second Audi nor my third. More

Very dissappointing We bought a Certified pre-owned vehicle and the service reps are completely uncooperative and claim no responsibility to fix anything. Not to mention We bought a Certified pre-owned vehicle and the service reps are completely uncooperative and claim no responsibility to fix anything. Not to mention they are blatantly rude to us on multiple occasions. Once you sign the check, you are no longer of use to them. Good luck if you choose to purchase CPO from them! More

Well I went to McDonald to have my timing belt replaced and I was given the price, which was reasonable. I took my car in and then I had multiple different things that needed to be fixed. So rather than and I was given the price, which was reasonable. I took my car in and then I had multiple different things that needed to be fixed. So rather than being $1,300 I now have a $3,200 bill., but that is not the issue. I applied for a credit GE card and I was told I was approved so I said ok go ahead and just do the work. I arrived at the dealership only to be told it was not approved and they made a mistake. So now I have a car that has been in the shop for a week and now they gave me the option of replacing my old items and having it worked on again and they would remove them all or pay the bill in 6 months. Can you imagine the frustration that caused me. I only wanted my belt done and they did not have my tires, so not sure how they are going to replace them back on. Then once I looked at my bill they over charged me for a tire for 170 bucks and the trunk does not work very well, which baffles me why that is not working...almost like the springs have been taken....very strange and I cannot even explain that, but was apparent instantly when I went shopping. The people were friendly, but make horrific mistakes in the finance department (assuming it was their fault) and also mistakes on my bill. Now I will be paying 450 extra a month on working this off in the next 6 months unless I can get a loan. Very, very, very frustrated!!! More

Charged me for work that sould've been warranty. Had to fix door that did not open from outside. Technician used a screw driver to pry open door trim and left cuts and marks along with finger prints all ov fix door that did not open from outside. Technician used a screw driver to pry open door trim and left cuts and marks along with finger prints all over the inside plactic part of the door. I did not buy my car from them so they probably do not care about my business. More

Good, friendly service, however, I had wanted to reprogram the remote key to unlock both doors on an A4 and was told it would cost $70. I declined. Also, a bad odor was coming out of the A/C and w reprogram the remote key to unlock both doors on an A4 and was told it would cost $70. I declined. Also, a bad odor was coming out of the A/C and was told it was nothing wrong with the A/C and that maybe a new cabin filter could be installed at a cost of $60. (I ordered an OEM cabin filter for $18 and will install myself.) Finally, a wheel balance costs me $55. Prices are very expensive! More

They gave me a quote of what it would cost to repair the car and then it was a $100 more for no reason. When you call them on it i.e., ask why it is more than the quote nobody seems to remember the origina car and then it was a $100 more for no reason. When you call them on it i.e., ask why it is more than the quote nobody seems to remember the original quote. Seems very dishonest. Don't take your car here unless you like over paying for what you get. More

I am impressed with the service I received when I took my vehicle to Audi's service department and was greeted by DC Malone. I felt very important and he assisted me with all the concerns I had in regards to vehicle to Audi's service department and was greeted by DC Malone. I felt very important and he assisted me with all the concerns I had in regards to a rattle I had coming from under my vehicle. I was in and out in a reasonable amount of time. I would recommend this service department to all my friend and family and specially DC Malone to take care of all their service needs. More

I had an outside rear passager trim issue and drove by the dealership to see if I could get them to preschedule the trim repair with my 55k service. The service manager happened to be speaking with their the dealership to see if I could get them to preschedule the trim repair with my 55k service. The service manager happened to be speaking with their no 2 man from the Southpark repair shop. He came out to look and we got to chatting. He spent 2 minutes looking at it and 10 minutes chatting about how I found the car, how he liked his a4, etc.... He gets my card and says he'll call the next day to schedule, it's a 30 minute job. The next day as promised he calls to schedule for 1 week out and he confirms they'll have the piece painted and ready for install at an 8:00 am appointment. The next week I accidentally show up a day early, no complaints from them and he gets me in and out within 20 minutes. I didn't realize I was a day early until I checked my blackberry sitting in their parking lot. More

This dealer is horrible. It takes them 2+ hours to do an oil change and the reason is always that they did other work (factory recall work) without asking. They never return the parts are requested (and req oil change and the reason is always that they did other work (factory recall work) without asking. They never return the parts are requested (and required by law if requested). The staff is rude and provides bad information. They lie about cost and change their story over an over. DO NOT GO HERE. Go to Prestige. More