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Audi Devon - Service Center

Devon, PA

4.9
1,670 Reviews

1,670 Reviews of Audi Devon - Service Center

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January 07, 2022

The service was excellent and the staff was courteous. They took good care of both me and my car! More

by JOHN@SBGCONSULTANTS.COM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Brand
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Jan 08, 2022 -

Audi Devon responded

John, it was our pleasure to take excellent care of you and your vehicle! Thank you tremendously for your support for Audi Devon, and we hope you'll visit again next time you need automotive care!

January 07, 2022

Very nice experience with great professional at the front desk. Repair was done as planned More

by cloarl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
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Jan 08, 2022 -

Audi Devon responded

It's wonderful to receive such excellent feedback. Thank you for sharing about your recent visit to Audi Devon, and we hope you'll continue to rely on us for professional automotive care in the future!

January 07, 2022

My appointment was almost three weeks from the date I called to schedule. No one apparently worked on my car the day it was scheduled to be serviced More

by TODDAPITTMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alan Cogbill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2022 -

Audi Devon responded

I am very sorry for the delay here. We always strive to provide efficient, attentive service to our guests and it is disappointing that we missed the mark. If you would be willing to speak with me directly, I would be more than happy to assist you from here on out. Thank you, Lee Erfer - Service Manager & Fixed Operations Director - (610) 254-2834

January 05, 2022

Always a great experience! The video by the technician of my inspection findings is so helpful. More

by ANDREA33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill
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Jan 06, 2022 -

Audi Devon responded

Andrea, thank you for the great review! We are thrilled to hear that you had such a seamless and transparent experience working with the Audi Devon team. Drive safely, and we hope to see you back!

January 05, 2022

Easy, Convenient, Comfortable, Clear Communication and great Coffee Bar. Service Manager was clear and helpful with understanding the vehicle. More

by JMERSHON0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Manager
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Jan 06, 2022 -

Audi Devon responded

This review is music to our ears! Thank you for choosing Audi Devon for your service needs, we hope to welcome you back in the future. Drive safely!

January 04, 2022

This dealership was not aware the recalls or extended warranties on their cars. There is a defect in the car which audi is aware of but this dealership had no clue. Very poor customer service. More

by LOUGHLINL85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service
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Jan 06, 2022 -

Audi Devon responded

This customer had an extended warranty on a particular part that was expired. Audi will not extend an extension. I explained that in detail to her and also offered a complimentary state inspection, emissions, and oil change. Still not good enough. Joseph M. Kranz Service Manager

Jan 06, 2022 -

LOUGHLINL85 responded

An extended warranty on a mechanical failure in a car? Audi is aware of this mechanical failure and Audi Devon is not aware of this. Audi Devon should be aware of every recall/mechanical failure and make sure their customers are driving a safe car! Offering me a complimentary oil change and inspection will not fix the mechanical failure that Audi is aware of.

Mar 05, 2022 -

LOUGHLINL85 responded

Joe, I think the SAFETY OF YOUR CUSTOMERS SHOULD BE "GOOD ENOUGH" and I would just like to add that Volkswagen RECALLED all vehicles with the same malfunction for the safety of its customers! "Volkswagen is recalling 679,000 U.S. vehicles sold since 2011 that could roll away because of an electrical issue." VW says there are no reported injuries related to the recall. The recall covers the company’s Jetta, Beetle, Beetle Convertible, Golf, Golf Sportwagen and GTI models from 2011 through 2019. https://static.nhtsa.gov/odi/rcl/2018/RCONL-18V464-6159.pdf SHAME ON YOU! offering an extended warranty on a known mechanical failure! I will continue to wait for my reimbursement and pray that no one gets killed or badly hurt due to AUDI's negligence and have a class action suit coming your way.

January 04, 2022

A pricey module went out right before Christmas. Thank you Audi for the monetary assistance. More

by amkatich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service personnel
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Jan 05, 2022 -

Audi Devon responded

Thank you for taking the time to share! We are so glad to hear that you had a successful experience working with the Audi Devon team. Drive safely, and we hope to see you back again down the road!

December 31, 2021

Excellent service provided by the service department and took care of the customer by booking a free ride back to home More

by DHANUMJAYA9999
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
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Jan 02, 2022 -

Audi Devon responded

You can always rely on the Audi Devon team to go the extra mile to ensure you and your vehicle are well taken care of. Thank you for providing our service team with some positive feedback, and we hope you'll continue to put your trust in us for many miles to come!

December 30, 2021

Great service and the personal are friendly and knowledgeable. Also i bought my cats fro Dealership More

by AFEINER332
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike and Kevin
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Jan 02, 2022 -

Audi Devon responded

It's lovely to hear that our team's friendliness and expertise have given you so much confidence in our business. The Audi Devon team is grateful for this supportive review, and we look forward to our next chance to work together!

December 28, 2021

All personnel at Devon Audi are very courteous and professional. No issues although the pricing does seem a little high. More

by RICHLEF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Cogbill
4.0
This rating includes all reviews, with more weight given to recent reviews.
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