Audi Devon - Service Center
Devon, PA
1,670 Reviews of Audi Devon - Service Center
Exceptional service and ameneties Beautiful new facility with great amenities, courteous staff and very prompt turnaround of my car while I waited. They even washed my car and made me Beautiful new facility with great amenities, courteous staff and very prompt turnaround of my car while I waited. They even washed my car and made me an expresso. More
Simply the Best Been going to Devon Audi for years and the service department has performed professionally every time. Bill Finn is a top notch advisor and the facil Been going to Devon Audi for years and the service department has performed professionally every time. Bill Finn is a top notch advisor and the facility is a fantastic place to wait if you don't need a loaner. More
Service was good but does not justify the high filler cost. The same service using Audi parts will cost cost half the money at other reputable places cost. The same service using Audi parts will cost cost half the money at other reputable places More
High Service Pricing - Short-Term Gain - Long-Term Loss Staff is always professional. But there is an unwillingness to work with customers on service repair pricing that is 'off-putting'. $XX.00 evaluatio Staff is always professional. But there is an unwillingness to work with customers on service repair pricing that is 'off-putting'. $XX.00 evaluation fee even if you get the work done at the dealership? $260.00 for a new headlight? $160.00 for two broken visor clips? Pricing and policies do not have the customer in mind. As my car ages more trips to the service center are required. And this short-term profit the Service center enjoys will unfortunately come at the expense of purchasing a new Audi from this Dealership in the future. In addition after a recent repair as I was driving off of the lot I noticed another issue that wasn't present when I dropped it off. When I called about the concern the Dealer stated I would need to pay another evaluation fee to have it looked at. Hence the low Quality Ratings listed below. More
Audi Devon Service As always, my service experience at Devon Audi was excellent. I was greeted with friendliness and kept abreast of everything including updates during As always, my service experience at Devon Audi was excellent. I was greeted with friendliness and kept abreast of everything including updates during service timeline More
I could not imagine getting better service than what I got. My most recent service encounter to address an A4 timing chain issue in early January, 2020 lasted about a week. One would think that this experience My most recent service encounter to address an A4 timing chain issue in early January, 2020 lasted about a week. One would think that this experience would have been a nightmare. On the contrary - thanks to the steadfast and highly proficient efforts of Bill Finn, this experience was as pain-free as possible. Bill located my vehicle warranty and worked with the 3rd party warranty provider to drive the resolution of the timing chain and related issues of my wife's car. Bill's efforts saved us $4000 in charges!!! Bill kept me updated as the issues unfolded and made sure that I understood the issues and that I was satisfied with what was going on. He made sure we were satisfied with the use of a loaner vehicle. Your dealership is fortunate to have a professional of the caliber of Bill Finn. More
Bought an S5 CPO cab from them in 2019 (very smooth sales experience, they did a great job) but have had a lot of trouble with the car (for example: the doors don’t open when it’s cold so I can’t get in. The experience, they did a great job) but have had a lot of trouble with the car (for example: the doors don’t open when it’s cold so I can’t get in. Their service said it’s just something that happens to some Audi’s). They tried to help by getting me into a lease, but it was expensive because they had to buy me out of the problematic car they sold me. Hopefully this time (service visit #3) will get these things resolved, but unfortunately I’ve lost all enthusiasm for this car and am generally disappointed in the Audi experience (not my first Audi but probably my last). More
The dealership has been great over the past 3 years. We have had 3 cars serviced at this location and will continue to have our cars serviced here going forward. have had 3 cars serviced at this location and will continue to have our cars serviced here going forward. More
Service was excellent . Johnny kept me advised on the status of my service throughout the day and arranged for transportation to and from the dealership. . Johnny kept me advised on the status of my service throughout the day and arranged for transportation to and from the dealership. More
Excellent service experience, every time! I purchased my Audi A5 from this dealership 7 years ago, and and they have serviced my car since. My car still runs like new and my occasional service I purchased my Audi A5 from this dealership 7 years ago, and and they have serviced my car since. My car still runs like new and my occasional service appointments are unfailingly pleasant and efficient. The service is completely professional and the staff is very attentive and mindful of the convenience of their customers. Having owned several Audis over 23 years, I have purchased and/or serviced my vehicles in 5 different dealerships. Audi Devon is the best...Five stars all the way! More