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Audi Dominion
San Antonio, TX
463 Reviews
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463 Reviews of Audi Dominion
March 01, 2022
I've purchased 2 vehicles through this dealership since 2013. Their service department has continually gone down hill and my last service was the last straw. This last visit I came in with a small oil l 2013. Their service department has continually gone down hill and my last service was the last straw. This last visit I came in with a small oil leak. I would be paying cash for the repair as my warranty had just ran out. After the evaluation and ordering the parts they let me take my vehicle back until the parts came in. I explained to my service rep that I would need a loaner vehicle because I work long hours, have very little time off and need to run errands when I am off. My service rep promised me a vehicle and scheduled my drop-off for a time when I would be able to get a loaner. Brought my vehicle in and dropped it off. I was told it would be finished that afternoon or definitely by the morning. So I went to get my loaner vehicle and they didn't have one. They contacted Enterprise and they didn't have a car available either. This is the second time this has happened to me! Anyways, I told them this was unacceptable and that I was promised a vehicle and I wasn't leaving without one...so I waited until they figured it out and gave me a vehicle off the lot. And the communication was non-existent with my service adviser. I called around 4pm that day to get an update on my vehicle and left a message with my adviser....who never called back. I called again the following day around 10am (was promised the vehicle back by the morning), left another message with my adviser with no return call. I called again in the afternoon and left another message. So then I just called services and spoke to whatever adviser answered the phone. After about a 10 minute hold on the phone I was told my adviser was off that day and that my vehicle was ready for pick-up. So, my adviser did not inform me he would be off the following day and give me an another point of contact, he never returned my phone call from the afternoon I dropped it off and he was working and he never passed the information about my vehicle to another adviser. Absolutely unprofessional service if you ask me! This is not the first time I've had communication issues with the service department, it seems to be an ongoing trend with them. Also, promised a loaner vehicle on two different occasions which they did not have available, this is unacceptable for a dealership of their "caliber"! Fortunately for me Audi North Park is 6 miles closer! They will now get my business for servicing my vehicle and when it comes time for me to purchase a new Audi, they will get that business too. More
by djmatthew75
Employees Worked With
Adam
January 29, 2022
Amazing I did everything over the phone and all I needed to do was to show up and sign the papers. Yolanda was amazing very helpful was very satisfied. With my purchase thank you Audi Dominion staff ✔️☺️🥰 to do was to show up and sign the papers. Yolanda was amazing very helpful was very satisfied. With my purchase thank you Audi Dominion staff ✔️☺️🥰 More
by monicaricky2006
Employees Worked With
Yolanda
January 29, 2022
From the moment I entered the dealership, I was made From the moment I entered the dealership, I was made welcome! Staff was very friendly and professional. Very happy with the purchase of my car. Audi From the moment I entered the dealership, I was made welcome! Staff was very friendly and professional. Very happy with the purchase of my car. Audi Dominion was there for me every step of the way! I couldn’t be happier with the service provided and the salesman’s knowledge of the car. Jesus Del Pozo was my salesman, and he was absolutely wonderful, and I could not be happier. My car has been a perfect fit for everything that I wanted and hoped for and I recommend anyone to Audi Dominion! More
by sharon.levrie
Employees Worked With
Jesus Del Pozo
January 27, 2022
Good experience however they had my Audi CPO for about 4 days now I’ve already signed paper work and am still waiting for them to give me my Q3 never had to wait so long for a vehicle to be released to me. days now I’ve already signed paper work and am still waiting for them to give me my Q3 never had to wait so long for a vehicle to be released to me. Not to mention the loaner they gave me is a 4 year old Audi with over 40K miles on it. More
by mr.brightside1818
Employees Worked With
Rick Cavender
January 18, 2022
I typically take my car in to this location to be serviced and normally do not have a good experience but this time Ric Caldera helped me and I cannot thank or recommend him enough! He was very helpf serviced and normally do not have a good experience but this time Ric Caldera helped me and I cannot thank or recommend him enough! He was very helpful and straightforward with everything, I will never want to use anyone else at this location! Thanks Ric More
by Cameronrogers10
Employees Worked With
Ric Caldera
December 07, 2021
Great service from Gary Lewis. Friendly, great communication. The "white glove" service you don't see often these days. Very much appreciated! communication. The "white glove" service you don't see often these days. Very much appreciated! More
by Marc Yoder
Employees Worked With
Gary Lewis
