I purchased a 2012 Audi A7 on November 6th with 48k miles on it. I was assured that the vehicle went through Audis full service 36 point check and has had all of the major services done when I spoke with 2 sales reps before purchasing the car.
I live in PA 3 hours away from the the Eatontown dealership so I had a separate dealership that I have been doing business with for 10+ years pick the car up and deliver it to me. When I received the car, I immediately noticed a few things the car did not have that was listed on their posting that the vehicle was equipped with. To Name a few, the car was listed that it had fog lights, which it did not, it was listed that it has automatic tilt steering, which it did not.
So ok, no big deal, I wish the car did have those features as it was listed but I'll get over it and can live with out it. At this point I have not even had the car for 2 days and I go to leave for work the next morning, start the car up, and the check engine light is on. I have only put 20 miles on the car since Ive had it and now the check engine light is on.
I call the Audi Eatontown dealership to inform them of the issue and spoke with a sales rep Matthew Cascone. I asked if they would be able to diagnose the car to see what was wrong with it and/or be able to reimburse me since I have only had the car for less the 48 hours with a check engine light appearing. He informed me he would bring it to management and call me back.
After not hearing back from anyone in 24 hrs, I call back and got a women who was ignorant the whole time on the call while I was explaining what was going on and she tells me "I don't know what you want us to do about it" . . . Uhhh how bout this, how about you be a repatriable dealership/company and look at whats doing on with the vehicle for a customer that just purchased one of your cars less than 3 days ago.
I have a friend that work at an Audi dealership near me in the service department and he ran the VIN number and let me know that the car in-fact did not have any major serviced done and only basic things done like oil change and air filter. At this point I feel like I was scammed by this dealership who lied about the service that was preformed on the car and the condition that it was in also, the options that it had. My friend said it is going to be $140 an hour to preform a diagnose to find out what is wrong with the car, then may cost hundreds of dollars to fix whatever the problem is. So I have had the car for 2 days and now have to pour HUNDREDS of dollars into it because Audi Eastontown dealership not only lied about the service that it went through, but will not stand by their vehicles.
I spoke with Matt back and forth a few times who was polite and helpful for the most part, however, the decision of having the dealership reimburse me for the cost of having the car diagnose was out of his hands.
He brought it higher management by a guy named Garrett, who was suppose to call me but I never heard from him. I reached out to Garrett on 3 separate occasions leaving voicemails and a call back number and have yet to hear back from anyone. It is now Nov 22nd and have had a check engine light on since Nov 7th.
With all that being said, This is exactly why I do not deal with any other car dealerships besides OCEAN CITY CAR AND TRUCKS! I took a chance because I thought this was a clean car and was taking care of. I was wrong. Lesson learned. Be careful when dealing with this dealership. They will not stand by their vehicles if anything goes wrong with them.
Audi Eatontown is not a reputably dealership !!