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Audi El Paso

El Paso, TX

4.8
384 Reviews

1444 Airway Blvd.

El Paso, TX

79925

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Showing 384 reviews

May 20, 2026

Audi of El Paso is a wonderful dealership with incredible staff! The service manager, Ashley is great at her job and Carina is the best service advisor, ever! More

by mtweezy10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carina
May 15, 2026

The car buying process was fast and easy! With online selection available, I had my car faster than ever! More

by is350z
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Samuel Lopez, group1auto group1auto
May 22, 2026 -

Audi El Paso responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 02, 2026

The service at Audi El Paso is superb. The service advisors are friendly and professional and keep me informed. The service and repairs have been reliable and reasonably priced. I’m gratef More

by bbencomo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin in service
May 14, 2026 -

Audi El Paso responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 18, 2026

Great staff, customer service, and highly respectful and communicative, would absolutely recommend Audi to everyone! More

by Benunez153
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin 10/10
Apr 19, 2026 -

Audi El Paso responded

Hi, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!

April 17, 2026

Carina was awesome as usual, great work Audi service! !! We are very happy thank you! More

by Nmm2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carina
Apr 20, 2026 -

Audi El Paso responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

April 14, 2026

Excellent service. They go out of their way to make sure everything is great. Can’t beat their service. More

by Fmpjcas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Casillas, Alonso Perez, Jorge Sapien, Jaime Ceballos, Andrew Lopez, Randy Quesada
Apr 17, 2026 -

Audi El Paso responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

April 09, 2026

I schedule a service a month and a half in advance however, upon dropping my vehicle off before my appointment time. It was not service with no updates from the dealership. After calling repeatedly, More

by Cookla319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Simply Design, group1auto group1auto
Apr 15, 2026 -

Audi El Paso responded

Thank you for your feedback, and I sincerely apologize for the lack of communication and delay you experienced. That is not the level of service we expect to provide, especially after scheduling in advance. I will be addressing this with our team to improve both communication and follow-through. I’d appreciate the opportunity to speak with you directly and work to restore your confidence, please contact me at jnegrete@group1auto.com     Sincerely Joe Negrete, General Manager

Apr 20, 2026 -

Cookla319 responded

Thank you for you responding. I would also like to point out that Carina and Anthony took action in correcting the problems. They followed-up with me on actions that they had taken.

April 02, 2026

Angel was amazing. Super caring Audi tech, attention to detail. Loves German cars which is great! Would pick him as my service tech any day. In fact give him a raise. More

by kenneth.a.ruiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service team
Apr 03, 2026 -

Audi El Paso responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Audi El Paso! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 01, 2026

Nick was my original salesperson, and he was great! He ended up having Desmin help me out and he was equally as helpful and nice. They were so understanding that I had my kids with me and couldn’t stay More

by sparkaali
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick, Desmin, Daniel Casillas
Apr 05, 2026 -

Audi El Paso responded

Hi, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

March 28, 2026

Great service and great service advisor very communicative and clear and fast to respond and resolve the issue More

by edgarros1281
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Mar 30, 2026 -

Audi El Paso responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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