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Audi El Paso
El Paso, TX
410 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 410 reviews
August 28, 2026
I had a great experience with my salesman Sammy. I love their service department, especially dealing with Carina—she gets everything done. I love their service department, especially dealing with Carina—she gets everything done. More
by bonniehk
Employees Worked With
Sam in sales, Joe Proctor, group1auto group1auto
August 27, 2026
Service is always great but today 08-27-2026 my Service advisor Jennifer Roberts treated me with so much bad attitude that I was shocked, I had gone in for just a inspection report so I could renew my regi advisor Jennifer Roberts treated me with so much bad attitude that I was shocked, I had gone in for just a inspection report so I could renew my registration. We'll after waiting about 20 minutes and letting her horrible attitude slide. I saw that my car was done and ready and I started counting the minutes mean while I can hear her talking on her phone on a personal call because it sure was not work related. After 30 minutes of nothing I was fed up and went straight to her service rep desk and she still had the audacity to tell me to hold on and walked away from me to continue her personal phone call without regarding my time, and after 10 minutes of her still in the phone and her seeing me visibly angry and upset she told another service rep to help me and she didn't apologize or gave a single F about me and my time. I wasted a hour of my time just waiting and probably would've wasted more of my time if I haven't gone up her desk. More
by rogeliobalbuena
Employees Worked With
Jennifer Roberts
August 26, 2026
Colin and the service department at Audi of El Paso are outstanding! Have had several Audi vehicles over the years and the service departments are a key reason I keep buying Audi’s. outstanding! Have had several Audi vehicles over the years and the service departments are a key reason I keep buying Audi’s. More
by tmiller232
Employees Worked With
Colin Bailey
August 14, 2026
Armando and Frankie were a pleasure to work with! The team overall was informative and helpful. I ended purchasing the Audi A5 2025 and extremely happy with the service and purchase. 10/10 customer s The team overall was informative and helpful. I ended purchasing the Audi A5 2025 and extremely happy with the service and purchase. 10/10 customer service, would recommend! More
by Fannylozano22
Employees Worked With
Armando, Joe Proctor, group1auto group1auto
August 03, 2026
Sammy is an amazing car salesman and we are so pleased with his patience, kindness, and trustworthiness. We would definitely do business at Audi again all thanks to Sammy! with his patience, kindness, and trustworthiness. We would definitely do business at Audi again all thanks to Sammy! More
by Coronado Purchaser
Employees Worked With
Sammy is 5 stars in sales!
August 01, 2026
This is the second visit to the service department where there has been significant issues. Last visit they didn’t fill my car up with enough oil. The low oil light come on my drive home. My most recent vis there has been significant issues. Last visit they didn’t fill my car up with enough oil. The low oil light come on my drive home. My most recent visit resulted in the check engine light on after the end of the visit. It wasn’t on when I brought it in. They said it was a faulty sensor and could call me with a quote. A week later and I received no call back. More
by kmhjohnson
Employees Worked With
Anthony Fan
