Audi El Paso

Colin in the service dept is thoughtful, and worked so hard to get me loaner. He communicates well and I thoroughly recommend you make your set I your service appointments with him. hard to get me loaner. He communicates well and I thoroughly recommend you make your set I your service appointments with him. More

Entire service staff is working to ensure that all our concerns were addressed and we were made aware of the total cost involved . No surprise charges and we never worried that the repairs would not be ma concerns were addressed and we were made aware of the total cost involved . No surprise charges and we never worried that the repairs would not be made in a timely manner. Ashley and Collin in service have made it easy to schedule our repairs and coordinate a loaner vehicle. Due to a personal issue, they even coordinated to drive our vehicle down and pick up the loaner. Joe, the GM, has the best people working to ensure our entire service experience is always top tier. We really appreciate Audi of El Paso and honestly consider them friends. More

Went in this time and they never showed me 3 point inspection video even with the link. I can in for an oil change he and a transmission flush. Usually they call me and let me know if there’s anything inspection video even with the link. I can in for an oil change he and a transmission flush. Usually they call me and let me know if there’s anything that changed but they didn’t call and failed to tell me the price had gone up to what I was quoted and the advisor said “the oil went up in price” and that was at the end when he gave me the bill rather then calling me to let me know if I wanted to continue with the service. More

Excellent customer service. Very attentive and helpful. Going above and beyond helping clients the best they can. Very attentive and helpful. Going above and beyond helping clients the best they can. More

Cost more than expected and the repair took over a week. The 1st week was just the diagnostic and parts ordering. I wasn’t able to get my car until another week later and I had to call them asking if my car The 1st week was just the diagnostic and parts ordering. I wasn’t able to get my car until another week later and I had to call them asking if my car was ready. The sales team and parts department were nice and helpful. More

This my second Audi and I love my new Q3. Sammy made my experience great. I so enjoy dealing with my service agent Carina. Sammy made my experience great. I so enjoy dealing with my service agent Carina. More

Very professional, organized, and efficient management and staff. Also, staff member follow up with the customer. and staff. Also, staff member follow up with the customer. More

I had a great experience with my salesman Sammy. I love their service department, especially dealing with Carina—she gets everything done. I love their service department, especially dealing with Carina—she gets everything done. More

Service is always great but today 08-27-2026 my Service advisor Jennifer Roberts treated me with so much bad attitude that I was shocked, I had gone in for just a inspection report so I could renew my regi advisor Jennifer Roberts treated me with so much bad attitude that I was shocked, I had gone in for just a inspection report so I could renew my registration. We'll after waiting about 20 minutes and letting her horrible attitude slide. I saw that my car was done and ready and I started counting the minutes mean while I can hear her talking on her phone on a personal call because it sure was not work related. After 30 minutes of nothing I was fed up and went straight to her service rep desk and she still had the audacity to tell me to hold on and walked away from me to continue her personal phone call without regarding my time, and after 10 minutes of her still in the phone and her seeing me visibly angry and upset she told another service rep to help me and she didn't apologize or gave a single F about me and my time. I wasted a hour of my time just waiting and probably would've wasted more of my time if I haven't gone up her desk. More