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Audi El Paso

El Paso, TX

Overview
Reviews
Vehicles
4.8
159 Reviews
Call Dealership (888) 434-3750
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1444 Airway Blvd.

El Paso, TX

79925

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Showing 159 reviews

April 12, 2024

Exceptional service as always from Audi- Ricky and Desmin both service and sales departments today More

by jth7071
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
group1auto group1auto
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Apr 16, 2024 -

Audi El Paso responded

It's great to hear that you received exceptional service from Ricky and Desmin at Audi El Paso, both in the service and sales departments! Thank you for sharing your positive experience with us. If you need any further assistance or have any questions in the future, feel free to reach out. We're here to help!

Helpful
April 10, 2024

Service advisor, Paul Sermeno, provides excellent customer service, and he kept me up to date on the status of my vehicle. More

by Angelica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Sermeno
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Apr 12, 2024 -

Audi El Paso responded

It's fantastic to hear that you had a great experience and that Paul provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
April 08, 2024

Outstanding customer service, took my vehicle in with a obscure issue and they quickly took the vehicle in and got me a free Lyft out. They weren't able to fix the issue with my car but they were very prof More

by Joe F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service representative
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Apr 12, 2024 -

Audi El Paso responded

It's great to hear that you received outstanding customer service! Even though we couldn't fix the issue with your car, our quick response, provision of a free Lyft, and professional and courteous attitude made a positive impact. If you have any other concerns or need further assistance in the future, don't hesitate to reach out. We will be happy to help.

Helpful
April 05, 2024

Amazing service. Team was professional and keep me notified on the latest on my vehicle. Same day service. More

by Pablo Romero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
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Apr 09, 2024 -

Audi El Paso responded

We are thrilled to hear that you had an amazing experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 03, 2024

I went to get my A7 checked and Jenifer was more than helpful. She walked me through the process and contacted me as promise once my car was ready. The mechanic took some time to meet with me in hopes t More

by Marquez65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer at customer service.
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Apr 06, 2024 -

Audi El Paso responded

That's fantastic to hear! We're glad that Jenifer was able to assist you and that the mechanic was able to find and address the actual problem with your A7. Thank you for recognizing their efforts and for sharing your positive experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
March 30, 2024

Took my car in for routine service and the service tech greeted me as soon as I pulled a began the onboarding immediately. He also did an excellent job of explaining everything that was going to happen dur More

by Ke90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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Apr 04, 2024 -

Audi El Paso responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
March 28, 2024

As a former employee the only technicians you should trust with your Audi or any car you bring there are Robert Harris, Adam Cole, and Ryan Cowen, and Erin Quinones. The others are hacks and wont instal More

by Randomdude
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Omar Soto and his two year son sitting on his toolbox
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Apr 03, 2024 -

Audi El Paso responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 19, 2024 -

Audi El Paso responded

Thank you for bringing this to my attention. I apologize that your recent experience was unpleasant I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Joe Negrete General Manager jnegrete@group1auto.com

Helpful
March 27, 2024

We are so thankful and appreciative the great service we received from Audi El Paso . I want to congratulate Ricky Enriquez for his excellent service and work . Thankyou More

by Mags_gut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Enríquez from service
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Apr 03, 2024 -

Audi El Paso responded

You're welcome! We are glad to hear that you had a great experience with Audi El Paso and that Ricky provided you with excellent service. We appreciate your feedback and your business!

Helpful
March 26, 2024

Paul seriously is the best dude at this dealership. my longtime car troubles were fixed within 24 hours after two years of struggles! More

by gabitheard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Sermeno
Report | Print
Apr 03, 2024 -

Audi El Paso responded

It's fantastic to hear that you had a great experience and that Paul provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
March 21, 2024

Really good experience especially my salesman Edgar help me with all my needs and to fit the right car in my budget. Highly recommend More

by foxfox0072
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edgar Arrieta, group1auto group1auto
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Mar 23, 2024 -

Audi El Paso responded

We're glad to hear that Edgar provided you with a great experience and helped you find the right car within your budget. Thank you for recommending us!

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