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Audi El Paso

El Paso, TX

Overview
Reviews
Vehicles
4.8
361 Reviews
Call Dealership (888) 434-3750
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1444 Airway Blvd.

El Paso, TX

79925

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Showing 361 reviews

December 07, 2023

I contacted my service consultant Paul Sermeno and he scheduled my SQ5 service. I was reminded about my appointment and met by Paul once I arrived at the dealership. Paul ensured everything needed done o More

by pptanjoy66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Sermeno service consultant
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Dec 09, 2023 -

Audi El Paso responded

We are thrilled to hear you had an excellent experience with Paul at Audi El Paso! Paul's proactive approach in scheduling your SQ5 service, ensuring all necessary work including recalls was done promptly, and providing regular updates along the way demonstrates a high level of customer service. Ending with a comprehensive explanation of the completed work and a nice car wash adds a nice touch to the overall service experience. It's great to hear that Paul made sure you were well-informed and satisfied with the service. We appreciate your business. We look forward to assisting you in the future.

December 07, 2023

Paul from the service department was very professional and helpful! He laid out exactly what my vehicle needed and broke everything down. Thanks! More

by carlos.loze12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul (Service Dept)
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Dec 09, 2023 -

Audi El Paso responded

It's fantastic to hear about your positive experience with Paul at Audi El Paso's service department! Having a professional and helpful advisor like Paul who provides clear explanations about your vehicle's needs can make the service process much smoother. We appreciate your business. We look forward to assisting you in the future.

December 06, 2023

Always great service and process of the work done on my Audi thank you carina for taking care of us More

by mortega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carina
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Dec 07, 2023 -

Audi El Paso responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 04, 2023

Service was very transparent and the coordinator kept me well informed of my vehicle's status. The Lyft option was fantastic! More

by jgussy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
Dec 05, 2023 -

Audi El Paso responded

Transparency and being well-informed about your vehicle's status can make a difference in the service experience. It's great that the coordinator ensured you were kept updated throughout the process. And offering a Lyft option is a fantastic convenience—makes it easier to manage while your vehicle is being serviced. Thank you for your business!

December 02, 2023

As always very professional and straight forward. The Service agent kept informing me on vehicle items needed to be taken care of More

by carlosarinconv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Dec 06, 2023 -

Audi El Paso responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 02, 2023

The people that work there are so kind and knowledgeable it was a great experience doing business with you. More

by Alfredoortega6061
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick
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Dec 05, 2023 -

Audi El Paso responded

Congratulations on your new vehicle! We are thrilled to have provided you with a great sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 28, 2023

They really do appreciate you and your business and make you feel comfortable and confident about servicing your vehicle More

by Shelby gt500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky
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Nov 30, 2023 -

Audi El Paso responded

Feeling appreciated and confident about servicing your vehicle is so important, and it's great to hear that Audi El Paso excels in making customers feel comfortable and valued. Thank you for your kind words and business!

November 24, 2023

Easy and quick service. In and out as explained by the service rep at the agency. More

by GUP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
Nov 28, 2023 -

Audi El Paso responded

We are thrilled to hear that you had a quick experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 23, 2023

Very professional and knowledgeable. Paul took the time to assist me in all my vehicle needs. More

by williams_tiffany23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
Nov 28, 2023 -

Audi El Paso responded

It's fantastic to hear that you had a great experience and that Paul provided professional and knowledgeable assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 17, 2023

Service team is awesome. Shout out to Karina and Sonia always giving the extra mile! More

by Jeannette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Nov 18, 2023 -

Audi El Paso responded

It's fantastic to hear that you had a great experience and that Karina and Sonia provided awesome assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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