Audi El Paso

Dealership is immaculately clean and neat. The service crew are first class. Anthony Fan the service consultant was knowledgeable about specific questions I had. Thanks The service crew are first class. Anthony Fan the service consultant was knowledgeable about specific questions I had. Thanks More

Everyone was very friendly, super helpful! They worked with my situation and had my car finished in a super timely manner. Thank you! They worked with my situation and had my car finished in a super timely manner. Thank you! More

I would like to recognize my service advisor Jennifer Roberts for outstanding customer service she provided during my recent visit for an oil change on my Audi Q5. From the moment I arrived, she was f Roberts for outstanding customer service she provided during my recent visit for an oil change on my Audi Q5. From the moment I arrived, she was friendly, professional, and extremely knowledgeable. She took the time to explain everything clearly, answered all my questions with patience, and made me feel confident that my vehicle was in excellent hands. I never felt rushed, and her attention to detail and genuine exceptional service truly stood out. Because of employees like Jennifer, I will continue bringing my Audi to El Paso dealership for service. Thank you for employing such an exceptional service advisor. More

Very professional and efficient service. Specifically Ashley is very professional and polite. Exceeded my expectations. Specifically Ashley is very professional and polite. Exceeded my expectations. More

Great customer service both in service department and sales department. I bought a car within 2 hours love my brand new 2026 A3 sales department. I bought a car within 2 hours love my brand new 2026 A3 More

Always professional and courteous service department. Have never had an issue with the service department. Have never had an issue with the service department. More

I took my car in oil change and 7:30am lost hour of work left 4 pm my car stilt was not ready didn’t leave till 5:30 .. so late for another appointment they cancelled on me… so mad left 4 pm my car stilt was not ready didn’t leave till 5:30 .. so late for another appointment they cancelled on me… so mad More

This dealership is unlike any other I have experience they not only make you feel welcomed, but they don’t bombard you with a sale. They make you feel as though they are adding value and are going to be they not only make you feel welcomed, but they don’t bombard you with a sale. They make you feel as though they are adding value and are going to be there every step of the way, especially when it comes to providing maintenance on your vehicle when you finally do get your vehicle they do an excellent job of explaining and making sure you feel comfortable. Another thing I appreciated is receiving a follow up call and being able to ask them and they answer promptly any other questions I had. It’s very rare to come across a sales environment and not feel like another transaction. I instead felt very catered and relaxed. More

I recently visited Audi El Paso without an appointment and was pleased that they were able to fit me in and complete the service the same day. The only downside was the initial wait, I stood in the servic and was pleased that they were able to fit me in and complete the service the same day. The only downside was the initial wait, I stood in the service area for about 10 minutes before being helped, and there appeared to be only one service advisor who was occupied on a phone call. What stood out most was the kindness and professionalism of the woman at the front desk who also handles the merchandise area. Although she wasn't a service advisor and couldn't start the service process, she took the time to greet me, check on me, and make sure I was being taken care of. Her attentiveness made a great impression and honestly stood out more than anything else during my visit. Once I was connected with a service advisor, everything went smoothly and the service was completed without issues. Overall, I appreciate the dealership accommodating a walk-in customer and would return, though improving the initial customer greeting in the service department would make the experience even better. More

Colin and Karina were very helpful and kept me informed. Karina was great with following up after I had got my car back. Karina was great with following up after I had got my car back. More