Audi Elk Grove

New Q7! Had a wonderful experience with not only the sales staff but the service and financial advisor; we were introduced to all of them so that upon calling Had a wonderful experience with not only the sales staff but the service and financial advisor; we were introduced to all of them so that upon calling back to the dealership they all know who I am. The sales staff went over and above their call to duty to make sure that I was happy and confident in my purchase from the first moment I arrived at the dealership. They kept me informed by phone and email during the process of the purchase. I would highly recommend them! More

No Communication Lessons learned - 1.) Unless there's some form of payment, they will not hold a car for you even if they give you a very strong impression that th Lessons learned - 1.) Unless there's some form of payment, they will not hold a car for you even if they give you a very strong impression that they will hold the car for you. 2.) All salesmen are nice on the surface. They have to be because they're there to make a sale. 3.) Don't do any business with Audi of Elk Grove, a part of the Lasher Auto Group. 4.) Ralph Jackson (salesman) = 5/5 stars; Daniel Pascual (salesman) = 0/5 stars. Story - On a mid-Sunday afternoon, my wife, brother--in-law and myself test driving vehicles on a walk in basis. That day, we were test driving, Lexus, Acura, Toyota, and Honda for specific vehicles we had previously researched. At the dealership, no one greeted us until we finally asked someone for assistance. We had the pleasure of meeting Ralph Jackson, one of the salesmen who does deserve 5/5 stars. He took us on a test drive, wasn't pushy, and knew enough about the car to peak our interest (This was an Audi dealership, and we were test driving a Lexus RX450h). He was professional and personable, but we left the dealership to test drive the other cars on our list. The following day, Ralph called my wife while we were having lunch to see how interested we were in the car we test drove, and my wife and I actually were going to choose the Lexus. After brief negotiation over the phone, he said that we would be able to purchase the vehicle for $1k off the sticker price. My wife and I had not yet decided, but he said to call him at anytime, forewarning us that he would only be at work for 2 more hours. We ended up calling him while he was no longer at work, but still took the time to answer our questions and referred us to speak with his colleague Daniel Pascual. Daniel was courteous, but not as nice as Ralph, over the phone and said that he would honor the $1k off the sticker price (So far, so good). By this time, it was 5pm, and there would be too much traffic to sit in (We live 40 minutes away, 1.5 hours with traffic). He suggested that we come in around 7pm, which we agreed to. For 2 hours, we're getting excited and happy that the used car buying process was so easy thus far. This would be our biggest vehicle purchase for either of us. Unfortunately, this is where the joy ends... As we pull into the dealership parking lot at exactly 7:04 pm, my wife gets a call from a "sales manager," telling us they're in the process of selling the Lexus. Now, my wife and I are both mad and upset, so we go into the dealership to talk to someone in person and are very confused at this information, as we were under the impression that it was being held for us. We meet Daniel, and he's apologetic, saying it's his fault, and he takes full ownership. As nurses, my wife and I get the whole customer satisfaction thing, but the lack of communication between the sales department left us feeling disgusted and disrespected. Daniel says that we can wait to see if the other customers' financing will go through, so we do (we drove 40 minutes to get there, so we might as well wait). Of course they get approved, and we're left with less gas in our tank, time we can't get back, and a sour taste for the entire Lasher autogroup as a whole. My wife is on the verge of tears, and we're both pissed. Daniel "wishes he could do something to make it better," but actions speak louder than words. He tells us that they can't hold cars for people, and legally, they have to show cars to people if they're requesting to see/test drive the car (this ends up being true after looking it up). We asked him why he couldn't call us when the folks from Chico were test driving the car, so we could just turn around. He said that he wanted to make sure they were purchasing before they called us (he wants to make a sale, I get it). Now here's our theory: The people that bought the car came all the way from Chico, CA (almost 2 hours away). If I was to drive 2 hours, I would call to make sure that the vehicle I'm interested in is still there. We believe that Daniel (being the internet sales person) made a deal with both of us, and basically would give it to whoever showed up first. He wouldn't tell either of us that someone is coming to purchase the Lexus because a sale is a sale. If someone backs out of coming to purchase the vehicle, at least someone else is coming to purchase it. Overall, this was just dishonest, frustrating, and definitely heart breaking. The least you could do is fill up our gas! More

Worth the Drive My Husband and I had a very nice experience at Elk Grove Audi. I have already suggested to my co-worker that he should go to this dealership too. Our My Husband and I had a very nice experience at Elk Grove Audi. I have already suggested to my co-worker that he should go to this dealership too. Our sales rep Vince litterally went out of his way to ensure we had the exact car we wanted, paint, interior, woodgrain etc. More

A4 purchase I appreciated the professional yet friendly process during our purchase. Everyone involved in the sale made us feel comfortable. Our salesperson, I appreciated the professional yet friendly process during our purchase. Everyone involved in the sale made us feel comfortable. Our salesperson, Vince, spent the afternoon with us making sure that we understood all of the car's features. He is extremely knowledgeable! I have owned several Audis and they are by far the best handling car ever!!! I look forward to allowing Elk Grove Audi to service my car. I trust them completely. More

SQ5 Purchase My wife Rita and I were very pleased with our experieince purchase of our new SQ5. All the sales associates, service, finance and managment were very My wife Rita and I were very pleased with our experieince purchase of our new SQ5. All the sales associates, service, finance and managment were very pleaseant and helpful throughout the process More

internet sales Got a great price; sales was very up front with price and value of trade, Vince and Mike helped me a lot. Very satisfied. Thanks again for great exper Got a great price; sales was very up front with price and value of trade, Vince and Mike helped me a lot. Very satisfied. Thanks again for great experience. See you again when ready to buy again. More