Audi Englewood

Engine light was coming on and off - called & brought it the next day! Fantastic service the next day! Fantastic service More

Our Audi A6 (my wife’s daily commuter vehicle) had a check engine and EPC lights come on. I called Thurs at 9:15am and was told that if the car arrived by 2pm, it would be looked at the same day. Based check engine and EPC lights come on. I called Thurs at 9:15am and was told that if the car arrived by 2pm, it would be looked at the same day. Based on that assurance, I had it towed in by 11:45am. It was not evaluated Thurs. By Fri. around 1pm (more than 24 hours after drop-off), I had not received an update, so I called. I was told the technician was supposed to have reviewed it that morning and I would receive a call back “in about an hour”. That follow-up never came, so I called again three hours later, just before their closing time. I was told then that fault codes were found in their diagnostic and that I would need to authorize an additional diagnostic hour to investigate further. I declined and communicated that I would pick up the vehicle. On Sat., after another unreturned callback request, I decided to go to the dealership. I arrived about 30 minutes prior to closing. There was confusion about the vehicle being ready despite prior notice. I paid for a diagnostic, but no one available that day could explain the findings. The only information I received was a brief verbal summary from the prior day — no written diagnostic report was provided, though I requested one then as well. I understood it was too close to closing time to pick up the car that day and was told to pick it up Monday. From a value perspective, if a full diagnostic hour was billed, I would expect one of the following: • A written diagnostic report of any findings to date • Root-cause analysis beyond basic fault codes • Clear next-step guidance explaining what was ruled out, and why more than one diagnostic hour was required if all they were doing was using a code reader to diagnose fault codes. Reading OBD fault codes typically takes minutes. Without documentation or deeper findings, it is difficult to understand what value was delivered during that billed hour — especially before requesting authorization for a second hour. This is a daily commuter vehicle, so when same-day expectations are both set and not met by the Dealership, the downstream inconvenience is significant. I went 5 days without my vehicle. Transparency, documentation, and proactive communication are essential in these situations. I feel as I have received none of these. I ultimately had to return again Mon. (30 minutes each way) to retrieve the vehicle and take it elsewhere. Key concerns: • Expectations set vs. delivery • Missed follow-ups • Lack of written documentation • Diagnostic billing transparency • Pickup coordination While I was there waiting for my vehicle to be released a total of 90 minutes, I saw it sitting in a bay with the door and hood open with no one around it. It almost felt like I was being punished. In fact, I got the overview video of the vehicle (eg) condition of the tires, fluids, etc- which is supposed to be done when the car is taken in, only after I left the dealership after picking up my vehicle. I specifically explained my concerns in person with the Service Manager, Matthew Deterizzi, and he said he would get back to me after speaking with his rep. He never reached out and it has been weeks since this experience. I waited to post this review to give him the benefit of the doubt. Perhaps the worst part of this experience, when I took my vehicle to another dealer afterwards- they said the error codes had all been erased- which certainly can be interpreted as malicious, vindictive, or a complete lack of communication. Codes have to be erased by choice thru the OBD Reader. They are not erased simply by being read. Even if an oversight. I paid the diagnostic fee and should again have some tangible record of it. Audi Englewood had no right to delete that data especially without confirming with me first. Hope this helps others understand my experience with a dealership where one would expect an elevated experience. Based upon this experience, of either silly games played by them or inept processes. More

Our recent experience with the service of our Audi A4 from the ease of scheduling an appointment to the pleasant efficient assistance with arrival/departure paperwork by Kristina S, Service Advisor, to t from the ease of scheduling an appointment to the pleasant efficient assistance with arrival/departure paperwork by Kristina S, Service Advisor, to the exceptionally professional assessment/service (inclusive of a video) by Michael A, our Master Technician, was nothing short of great. Thank you Kristina and Michael! You’re tops! More

I just came home from a great car-buying experience. I purchased what is probably the least expensive vehicle this dealership has ever sold and honestly, I think I was treated like I just bought a new 3 I purchased what is probably the least expensive vehicle this dealership has ever sold and honestly, I think I was treated like I just bought a new 300K R8. I came across the vehicle thru Cars.com, almost by accident. This is what I had been looking for for months but what I had seen were from private parties with vast mileage and excessive rust. This one was well-maintained by one owner and in impeccable condition. I am on Long Island, I reached out to the dealership and spoke with Alex Coss. He truly was a gentleman to deal with, and he worked with me to make this virtually effort-free. He said they were used to this and get a lot of customers from across the border in New York. I can see why. If Alex is an example, they put the effort in so the customer is more comfortable. Why can't more dealers follow their lead? There was no upsell, and I got exactly what I was described and promised. If you are considering an Audi, or anything else they might carry, why not look up Alex and give this dealership a try. I don't think you will be disappointed. I certainly was not. More

Same day emergency appointments Courteous , aims to please . This is our 4th Audi from this dealership please . This is our 4th Audi from this dealership More

Excellent, hassle free buying experience. Milan and the entire team at Englewood Audi went above and beyond. Milan was very accessible and helpful not only during the purchase and delivery b Milan and the entire team at Englewood Audi went above and beyond. Milan was very accessible and helpful not only during the purchase and delivery but even with many of my follow up questions. More

Update. ..I was contacted by Juan and we were able to negotiate a selling price on the vehicle. I was very satisfied with his and their commitment to the cust ..I was contacted by Juan and we were able to negotiate a selling price on the vehicle. I was very satisfied with his and their commitment to the customer experience. More

Audi Englewood is simply the best service and sales dealer by far. Thank you for your splendid service . dealer by far. Thank you for your splendid service . More

Took care of my problem immediately And gave me an estimate that was in line with the actual cost estimate that was in line with the actual cost More

Service associate had no idea what was going on with my car and gave conflicting information. Car went in for routine service. Returned 4 days later and Electrical system failure light came on after drivi car and gave conflicting information. Car went in for routine service. Returned 4 days later and Electrical system failure light came on after driving 2 miles. Half the contents of my console were strewn over the front seat, dirty empty coffee cup in cup holder, garbage left on front seat. Finally picked my car up 3 days later after I was told not to drive it. Was told they were sending flatbed but instead they drove it 70 miles. Valet said they were sending flatbed the next day, but I told him the car couldn't be left there overnight. Said they would take it to my house 6 miles away. Instead, he takes off leaving my car there. No communication and conflicting information whenever I called. Returned my car the 2nd time 8 days later. I called to find out what they found and just got alot of double talk saying the car meets all specs. The loaner was terrible, and required me to buy a charging wire in order to make Android Auto work. No phone calls when I was told I would be receiving them, and much more. Worst service experience of my life. I have owned Audi's and Porsche's since 1987. More