Audi Englewood

Excellent staff and service. Rey efficient, organized. I called last minute as I needed to travel. They accommodated with smile and pleasure. I mposdible to find this kind o Rey efficient, organized. I called last minute as I needed to travel. They accommodated with smile and pleasure. I mposdible to find this kind of service and standard. A+++ More

The best diller and the best stuff,the only thing the coffee maker was broken that day coffee maker was broken that day More

Manny was a wonderful and knowledgeable salesman I’m expecting great service in the future. expecting great service in the future. More

I needed a tired replacement and Gregory handled my request. He was very professional and even got me set up with a rental. Time management was key for me and everything was done in a timely matter. Th request. He was very professional and even got me set up with a rental. Time management was key for me and everything was done in a timely matter. This was all taken care of at Audi Englewood dealership. More

Excellent certified pre owned buying experience. Milan was professional, no pressure, fair and fast. I test drove a Q8 etron suv on Friday evening and let Milan know that I liked that I liked the c Milan was professional, no pressure, fair and fast. I test drove a Q8 etron suv on Friday evening and let Milan know that I liked that I liked the car but had 2 more to test drive before deciding. He said I’m here when you’re ready. I called Saturday afternoon to let him know I wanted to move forward and after handling almost everything through text and email I came into the dealership and was out the door an hour later with my new to me car. No pressure. Have your own financing (which I did) that’s fine. If you’d like we have a special on financing (but do what you’d like to do) which I ended up taking and is going to save me thousands). Application took all of 5 minutes on line. Quick and professional all the way around. Highly recommend Milan and the pros at Audi Englewood. More

Best car buying experience I ever had. My salesman, Howard Bills was, not only professional but also a really nice guy. He made the entire process easy and pleasant. I am retired, but i My salesman, Howard Bills was, not only professional but also a really nice guy. He made the entire process easy and pleasant. I am retired, but if I was still in business, I would steal him away. More

Kristina is very attentive, friendly and professional. She takes care well of my vehicle needs and recommends the correct service. She takes care well of my vehicle needs and recommends the correct service. More

Very satisfied. Helpful service Providers and great communication with customer. Would recommend to other people for sure. Helpful service Providers and great communication with customer. Would recommend to other people for sure. More

Engine light was coming on and off - called & brought it the next day! Fantastic service the next day! Fantastic service More

Our Audi A6 (my wife’s daily commuter vehicle) had a check engine and EPC lights come on. I called Thurs at 9:15am and was told that if the car arrived by 2pm, it would be looked at the same day. Based check engine and EPC lights come on. I called Thurs at 9:15am and was told that if the car arrived by 2pm, it would be looked at the same day. Based on that assurance, I had it towed in by 11:45am. It was not evaluated Thurs. By Fri. around 1pm (more than 24 hours after drop-off), I had not received an update, so I called. I was told the technician was supposed to have reviewed it that morning and I would receive a call back “in about an hour”. That follow-up never came, so I called again three hours later, just before their closing time. I was told then that fault codes were found in their diagnostic and that I would need to authorize an additional diagnostic hour to investigate further. I declined and communicated that I would pick up the vehicle. On Sat., after another unreturned callback request, I decided to go to the dealership. I arrived about 30 minutes prior to closing. There was confusion about the vehicle being ready despite prior notice. I paid for a diagnostic, but no one available that day could explain the findings. The only information I received was a brief verbal summary from the prior day — no written diagnostic report was provided, though I requested one then as well. I understood it was too close to closing time to pick up the car that day and was told to pick it up Monday. From a value perspective, if a full diagnostic hour was billed, I would expect one of the following: • A written diagnostic report of any findings to date • Root-cause analysis beyond basic fault codes • Clear next-step guidance explaining what was ruled out, and why more than one diagnostic hour was required if all they were doing was using a code reader to diagnose fault codes. Reading OBD fault codes typically takes minutes. Without documentation or deeper findings, it is difficult to understand what value was delivered during that billed hour — especially before requesting authorization for a second hour. This is a daily commuter vehicle, so when same-day expectations are both set and not met by the Dealership, the downstream inconvenience is significant. I went 5 days without my vehicle. Transparency, documentation, and proactive communication are essential in these situations. I feel as I have received none of these. I ultimately had to return again Mon. (30 minutes each way) to retrieve the vehicle and take it elsewhere. Key concerns: • Expectations set vs. delivery • Missed follow-ups • Lack of written documentation • Diagnostic billing transparency • Pickup coordination While I was there waiting for my vehicle to be released a total of 90 minutes, I saw it sitting in a bay with the door and hood open with no one around it. It almost felt like I was being punished. In fact, I got the overview video of the vehicle (eg) condition of the tires, fluids, etc- which is supposed to be done when the car is taken in, only after I left the dealership after picking up my vehicle. I specifically explained my concerns in person with the Service Manager, Matthew Deterizzi, and he said he would get back to me after speaking with his rep. He never reached out and it has been weeks since this experience. I waited to post this review to give him the benefit of the doubt. Perhaps the worst part of this experience, when I took my vehicle to another dealer afterwards- they said the error codes had all been erased- which certainly can be interpreted as malicious, vindictive, or a complete lack of communication. Codes have to be erased by choice thru the OBD Reader. They are not erased simply by being read. Even if an oversight. I paid the diagnostic fee and should again have some tangible record of it. Audi Englewood had no right to delete that data especially without confirming with me first. Hope this helps others understand my experience with a dealership where one would expect an elevated experience. Based upon this experience, of either silly games played by them or inept processes. More