Audi Englewood

Actual Convo with the service staff picking up my Q5. .. Me: "When I dropped this off I said the lane assist wasn't working right and mentioned the 360 cameras didn't line up. On this report they said .. Me: "When I dropped this off I said the lane assist wasn't working right and mentioned the 360 cameras didn't line up. On this report they said the 360 cameras just never line up on these and it would cost $900 to calibrate it after owning it 12 months... I wanted the lane assist addressed..." *Service Calls someone on phone and says yeah a few times* Service: "They compared it against other Q5s and they're like that." Me: "So they drove it around and compared it?" Service: "Yes, they took it on the expressway and it's just how these are" Me: "So your report says you put less than a mile on the car, you're telling me you drove on the expressway, exited, turned around, drove back in under a mile?" Service: "The expressway is right here.." Me: "And when I check the dashcam they'll have driven it?" Service: nods Checked the dashcam, wasn't driven... at all. Got taken to the side lot, washed, and oil changed. Lied to my face. Didn't address a problem that they couldn't charge for. Audi's sales dropped 21%, I'm sure the customer/ownership experience on a $65,000+ car might have something to do with that. More

The staff is pleasant very quick service . They offer shuttle which is very helpful . Thanks for everything They offer shuttle which is very helpful . Thanks for everything More

3rd Audi purchased at Audi Englewood. I live in Hobken and chose Audi Englewood for their service and the car they found for me. The sales person Lee Chin was wonderful and walked me thr I live in Hobken and chose Audi Englewood for their service and the car they found for me. The sales person Lee Chin was wonderful and walked me thru the technology More

I recently had my vehicle serviced at Englewood Audi, and the experience was nothing short of outstanding! From the moment I arrived, the staff was friendly, professional, and extremely knowledgeable. They t the experience was nothing short of outstanding! From the moment I arrived, the staff was friendly, professional, and extremely knowledgeable. They took the time to explain everything clearly and kept me updated throughout the process. The service was completed efficiently, and my car feels better than ever. I truly appreciate their attention to detail and commitment to customer satisfaction. If you’re looking for top-tier service, Englewood Audi is the place to go. Highly recommend! More

Pleasant and easy. Long wait though. Very informative and answered most of my questions. Will deal with him in the future. Long wait though. Very informative and answered most of my questions. Will deal with him in the future. More

I experienced vibrations in the vehicle’s headliner, and over time, the noise became quite bothersome, so I decided to get it serviced. It took over two months to receive the replacement parts, but Chris, t over time, the noise became quite bothersome, so I decided to get it serviced. It took over two months to receive the replacement parts, but Chris, the service advisor, regularly updated me on the status of the part order. Once the parts arrived, the Audi dealer quickly scheduled the service and proceeded with the replacement. Replacing the headliner was a big job, and the dealer took three days to complete the work. The entire process was done perfectly, and the vibrations are no longer present. While I was a bit disappointed with the quality of the Audi vehicle, I am very satisfied with the dealer's service. If you want to take good care of your Audi, I highly recommend the Englewood Audi service. More

The process was smooth and thoughtful, was able to get the oil change done with minimal interference the oil change done with minimal interference More

Manuel and Ben were great to work with. Ended up driving down from RI for a specific S5, worked out everything with them ahead of time. Wrong tires were mentioned on the ad, so they swapped Ended up driving down from RI for a specific S5, worked out everything with them ahead of time. Wrong tires were mentioned on the ad, so they swapped them out with new tires included in the deal. No pressure sale/finance, great detail of the car and walk through of all the features from one of the techs. Registered and mailed everything to me within a few weeks. Highly recommend this dealership. Will look back into them in the future for Audi. More

The service and assistance was excellent by James Bak. Very kind and pleasant experience working with him. Very kind and pleasant experience working with him. More

Matthew got our car in quickly for servicing to solve the problem and kept us informed along the way. problem and kept us informed along the way. More