Audi Englewood

Professional, knowledgeable, fair, courteous, and helpful. Professional, knowledgeable, fair, courteous, and helpful. That describes my experience at Town Audi. My salesman Michael C. was all of the above Professional, knowledgeable, fair, courteous, and helpful. That describes my experience at Town Audi. My salesman Michael C. was all of the above and more. This is the second car that I leased from him and I will definitely return for another. He assisted me with the choice of both cars, and I was extremely happy with his recommendations. Love my car. So happy I went to that dealership and dealt with Michael. I also found the entire staff at the dealership, which included finance and the general manager, helped to make it an excellent experience, and they all deserve acknowledgement. I have already recommended the dealership to co-workers and friends. More

Professional, courteous and fair I have nothing negative to say about Town Audi both for sales and service. My salesman, Eric, was professional throughout the process, accommodating I have nothing negative to say about Town Audi both for sales and service. My salesman, Eric, was professional throughout the process, accommodating my schedule, patiently answering all my questions, and even personally installed the roof luggage rack on my new Q5. As for the service department, it simply has been the best service department of the 20 plus dealerships I have experience with over the past 25 years. More

Misleading sales tactics and disappointing customer service Our family has owned/leased seven Audis in the past, with six of them from Town Audi. This was my first and the experience was nothing short of disap Our family has owned/leased seven Audis in the past, with six of them from Town Audi. This was my first and the experience was nothing short of disappointing. Our sales associate had approached us in June to trade in our 2013 S5 for a new 2015 S5 (we had a year left). We had no reason to do this, but Town made us an offer that we were comfortable with. The car we agreed to was the same S5 Quattro with Bang and Olufsen sound system, sunroof, navigation, backup camera - basically the exact car we already had. After we verbally made the deal, our sales associate told us the car was here but without the navigation and camera as we had discussed. We could pick up the car now and get it installed once the parts arrived, lower our monthly costs without those "extras" or get it in another color. He told us the installation would not increase our monthly price and when I asked him several times to confirm that this installation would be a clean install no hack - basically what we had originally spoke upon - he seemed to give me an answer that it was. We then made an appointment for the following week and sent him all our documents to draw up the contract. Even with the appointment and sending him our paperwork in advance, it took four hours to complete. Granted there was an issue with our insurance but it was obvious nothing was done beforehand. Once the parts were in, Town set up the installation to be done at my house for my convenience. I was surprised that it was not Town Audi or Audi engineers but a third party car repair service. The installations were not Audi installations but a third party navigation system and a tacked on backup camera on the trunk. Our navigation system on our previous S5 had a console system with a navigation button, but on this installation, we have to go through our steering wheel to go into a navigation system that is embarrassing to be told it is of Audi quality. Also, the backup camera is not seamless and you can hear the click of it overriding the original screen into the camera screen with a lag and screen color changes - oh and no sensors. I contacted our sales associate and asked him to give us the installation we agreed on or to take this out and renegotiate the financials. He responded by saying it was my fault for signing the contract and there was nothing he was going to or willing to do. He denied ever confirming it was going to be an Audi install and told us that he did give us full disclosure of this by telling us our navigation was touch screen. He told us any Audi lover knows that Audi MMI systems don't come in touch screens, so this third party installation was implied. He said he did nothing wrong and because we signed the contract we were done and there was nothing he could do for us. Just as we go to a doctor when we are sick, go to an accountant when we need help with our finances, we go to a car dealer, a car specialist to help us get what we want. I believe that car dealers are more knowledgeable than us, so they have the professional responsibility to guide us and give us all the information about the car before we sign the contract. Had we been told clearly that we were not going to get the navigation and camera we wanted we would never have signed the contract. To Town's credit, the general sales manager was far more professional and did take my concerns seriously. He was polite and kind and at least offered to look into other options for us. Unfortunately, Town was not willing to spend money to ameliorate the situation or give us any other options. Our sales associate also did not follow up with me about getting my plates and registration for the new car. For a luxury car like Audi I expected better. It is not fair for a customer to be stuck in an unhappy and misled contract and also be told it is their fault for signing it. I hope this disappointing quality of service and product is not indicative of Audis. More

Just looking to compare prices against another car maker Michael Condosta takes the car buying experience to another level. I entered Town Motor to simply compare prices on a jeep for my wife. I walked out w Michael Condosta takes the car buying experience to another level. I entered Town Motor to simply compare prices on a jeep for my wife. I walked out with a demo S4 for myself. Mike listened, absorbed and catered to my concerns and needs. I felt extremely comfortable with Mike' s guidance. His knowledge, salesmanship and professionalism is admirable. When I left the dealership and still today I feel vey confident with Mike's advise and my decision. More

Pre-owned A4 purchase from out of state Drove 500 miles ea way after finding this car on Autotrader. Michael C and Mark S were courteous, and quick to process my transaction so I could get b Drove 500 miles ea way after finding this car on Autotrader. Michael C and Mark S were courteous, and quick to process my transaction so I could get back on the road -- now in my new ride! Thank you Town Audi! More

Excellent service Sealed the deal on a certified S4 thanks to Michael, Kristian, Anthony and Mark! Thanks again guys for the excellent customer service and smooth trans Sealed the deal on a certified S4 thanks to Michael, Kristian, Anthony and Mark! Thanks again guys for the excellent customer service and smooth transaction! More

Extremely satisfied customer My first lease experience for my 2015 Q5 was excellent! MARK STRUBELL in the finance department throughly explained the additional options availa My first lease experience for my 2015 Q5 was excellent! MARK STRUBELL in the finance department throughly explained the additional options available to me and I never felt pressured or obligated at all during this process. A very pleasant experience from beginning to end! Highly recommend! V Carpenter More

Always a pleasant experience at Town Audi I always had very pleasant experiences when stopping by this dealership. Everyone is helpful from service staff to sales associates. This past week I I always had very pleasant experiences when stopping by this dealership. Everyone is helpful from service staff to sales associates. This past week I brought car in for service and was helped immensely by Andrew and Tony from the service department. Steven is also a top notch professional and extremely knowledgeable in Audi. More

Another great experience with Town Audi I just picked up my 2016 S6 last night. I'm a repeat customer with these guys for both purchasing and service. I can't say enough good things about th I just picked up my 2016 S6 last night. I'm a repeat customer with these guys for both purchasing and service. I can't say enough good things about them. My sales guy Eric was phenomenal and was a tremendous help throughout the entire process. It must have been over 6 months from the first test drive to the time the car came in, and Eric was very helpful throughout the entire process. I can't say enough good things about the dealership and Eric. I've already recommended tons of people to both the Town Audi & Town Porsche dealerships and will continue to do so. Thanks again! More

Town Audi When I began my search for a pre owned low mileage Audi, the Town Audi team were more than eager to help me from start to finish. Michael Condosta w When I began my search for a pre owned low mileage Audi, the Town Audi team were more than eager to help me from start to finish. Michael Condosta was a fantastic customer service professional, and still follows up with me about the vehicle performance to this day. Michael is the epitome of professionalism and true customer service. Mark Struble was also very negotiable in terms of how I was able to make the down payment. I would recommend to anyone that they should definitely do business with Mr. Condosta, Mr. Struble, and the entire Town Audi team. More