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Audi Englewood
Englewood, NJ
514 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 514 reviews
March 07, 2015
Do yourself a favor and go to Town Audi! If you have any trouble with your Audi, do yourself a favor and bring it to Town Audi. The Service Department is first class all the way. From the f If you have any trouble with your Audi, do yourself a favor and bring it to Town Audi. The Service Department is first class all the way. From the friendly greeting upon entering, to the professional and knowledgeable client account managers, to the well trained mechanics, to the bottle of water and mints you receive in your newly repaired (and washed) car when it’s finished, it really is a unique and delightful customer experience. I recently had my car serviced at Town Audi. I unfortunately had a run-in with a squirrel, or better said, the squirrel decided to take up residence in my engine to get out of the freezing cold, snow filled winter of 2015. The damage was extensive and unusual…most of the electrical wiring was destroyed, hoses were chewed up, the fuel line was damaged, sensors had to be replaced and on and on. Melanie and Steve, the Town Audi client service managers, jumped right in to help me. They handled every single detail of the repair including dealing with my insurance company, ordering parts (not typically ordered) from Germany, and keeping me informed every step of the way. It was through Steve and Melanie’s direct actions…their detailed explanations, their patience with the insurance process, their relentless phone calls to my insurance agent, that the cost of the entire repair was covered by my insurance company. But that wasn’t all! While my car was in the shop, I mentioned to Steve and Melanie a long standing problem I was having. My car was not starting properly and I wasn’t sure what the issue was. Steve and Melanie stepped right in to ensure this problem was addressed while the car was getting the other repairs…. AND they ensured and confirmed that the repair was covered under my warranty. Had I taken the car to another dealer, I am sure I would have had trouble with the warranty issue. My car now drives like it is brand new! I cannot thank Steve, Melanie and the entire Town Audi Service team enough. They really went above and beyond for me. I will ALWAYS bring my car to Town Audi for service and I am a loyal Audi client for life! More
by Julie
Employees Worked With
Steve, Melanie
January 09, 2015
Negative post sale experience I bought a Q7 during the holidays. Overall, the staff was pretty knowledgeable, nice and friendly. I got a very good trade in value for my used car an I bought a Q7 during the holidays. Overall, the staff was pretty knowledgeable, nice and friendly. I got a very good trade in value for my used car and the price for the new vehicle was also pretty good. So far so good! After the purchase, the staff became not very responsive to my calls or e-mail anymore and customer service went pretty much to 0. After 3 weeks of the purchase, I found out that my old car loan was still not paid off and I was charged the monthly payment for the old loan. On top of that, I have still not received my license plate and registration for the car. (Temporary is now expired) The staff is not very responsive to my communication and all I know is that they are working on it. The bottom line is that the dealership is pretty good until the sale is made, after that; customer service is equal to zero! This is very disappointing giving that this is an Audi dealership were excellent customer service should be highest priority. Update 03/10/2015 After getting the dealerships manager involved, I finally received the discrepancy check of my old car loan and the payoff from Town Audi. To summarize my experience: At the day of the sale, everything was great. The post sale experience and customer service was very poor. It took me about 7 phone calls and 10 e-mail and after about 3 months finally all issues were resolved. Marcel More
by Marcel_Pfister
Employees Worked With
Nick Manzi, David Branch
October 22, 2014
Excellent Professional Service Purchased an Audi Q5. It was a pleasure to work with Michael Condosta, he explained the vehicle features in detail and made the purchase an excellent Purchased an Audi Q5. It was a pleasure to work with Michael Condosta, he explained the vehicle features in detail and made the purchase an excellent experience. The fiance manager, Mark Struble, was extremely knowledgeable and professional! Highly recommend Town Audi, best sales and finance service I have ever experienced in a dealership! More
by MCass
Employees Worked With
Michael Condosta, Mark Struble
October 19, 2014
Very Smooth buying experience We purchased certified 2012 Q7 TDI from Town Audi. Our sales person was Eric. He showed great professionalism, superb communication and fantastic know We purchased certified 2012 Q7 TDI from Town Audi. Our sales person was Eric. He showed great professionalism, superb communication and fantastic knowledge about car in question (as well as in general about Audi brand and current or upcoming vehicles). Eric made our transaction seemingness! I would highly recommend this dealership. Have not had service yet, however their sales staff is fantastic! More
by jojishvili
Employees Worked With
Mark Struble, Eric Roth
August 19, 2014
Town Audi is the place to go! i leased my Q5 from Michael, he was a please to work with. it was the quickest sale i've been through thus far. Michael made the process easy, he list i leased my Q5 from Michael, he was a please to work with. it was the quickest sale i've been through thus far. Michael made the process easy, he listened, searched, and met even exceded my expectations.i highly recommend Michael and his co-workers at Town Audi. More
by Eol Cho
Employees Worked With
Michael Condosta
August 12, 2014
Great service Howard was great at executing a sale immediately. He was precise, honest and a no fluff sales guy. He did the work to get us what we wanted and we spe Howard was great at executing a sale immediately. He was precise, honest and a no fluff sales guy. He did the work to get us what we wanted and we spent very little time waiting. Great service, and even took the time to deliver us the new car! Would definitely see him again for our next Audi. More
by SandraS123
Employees Worked With
Howard Bills
August 04, 2014
Personalized Service Purchased a certified Audi Q5. Jerry was very professional and friendly and has been responsive and in touch with us post purchase as well. Will defin Purchased a certified Audi Q5. Jerry was very professional and friendly and has been responsive and in touch with us post purchase as well. Will definitely recommend Jerry to friends/colleagues. More
by pallavit
August 03, 2014
A great experience! My experience with Town Audi was very warm and inviting. Usually when you think of anything luxurious, you're intimidated that you're getting into som My experience with Town Audi was very warm and inviting. Usually when you think of anything luxurious, you're intimidated that you're getting into something that is out of your league. The whole staff made me feel comfortable during my stay. More
by jonbabia
Employees Worked With
Howard Bills
August 01, 2014
Excellent Professional Service Purchased an Audi Q7. Salesman negotiated a fair price for both the vehicle & the trade in. The vehicle features were explained in detail, and the fi Purchased an Audi Q7. Salesman negotiated a fair price for both the vehicle & the trade in. The vehicle features were explained in detail, and the finance guy was clear, precise and a pleasure to wrk with. I very much appreicate their professionalism and attention to detail. Highly recommend Town Audi, best service I have ever experienced in a dealership! More
by JT2220
Employees Worked With
George Bautista, Mark Struble
August 01, 2014
Service - Michael Condosta Michael was very polite, courteous and offered exceptional service at the time of my service at Town Audi. He remained very professional; ensured that Michael was very polite, courteous and offered exceptional service at the time of my service at Town Audi. He remained very professional; ensured that I was completely satisfied with my experience. I will most certainly return to this location when servicing my Audi A4. What a great guy extending great service. Kudos to Michael!! More
by lee30
Employees Worked With
Michael Condosta
