Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Audi Exchange
Highland Park, IL
544 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 544 reviews
May 28, 2022
Everyone was helpful and knowledgeable The transaction went smoothly. I love my new Audi Q5 transaction went smoothly. I love my new Audi Q5 More
by Joyce
September 02, 2021
I had the worst experience yesterday at Audi Exchange I have ever had at a car dealership. I am not a complainer, but this was beyond the pale. I reached out to AE Saturday on-line in response to a listi have ever had at a car dealership. I am not a complainer, but this was beyond the pale. I reached out to AE Saturday on-line in response to a listing for an Audi etron sportback. On Monday morning, I had contact with Milan and Maria about the car, which had not arrived yet. On Tuesday morning, I had not heard back from Milan, so reached out to Maria again. She indicated Milan was off for the day but that she would have another sales rep contact me. She told me the car had come in and she provided me a contact to call for a quote on shipping the car to TN. After 30 to 45 minutes, a rep had still not contacted me so I called the dealership and was connected to Maria. I knew I needed to move quickly on the car because not many are available. I asked to talk with a sales rep and Maria put me in touch with Scott. Scott sent me pictures of the car and I immediately viewed the pictures and asked if AE could come $500 off the MSRP and ship to me - this was offered to me on another Audi Sportback in MO. Shawn indicated he would check and awhile later responded that he could not offer shipping and that actually AE was asking for $5000 over the MSRP. I indicated to Scott that the car was advertised on AE's website for a "price" of $83,245 (the MSRP) and on Edmunds and other sites as well for that price and that neither he nor Milan and Maria had ever indicated the price was anything other than as advertised. I indicated that a last minute increase of the price was not only unfair dealing, but was likely illegal. Scott indicated that this was not his decision and that it put him in a difficult position as a salesperson. He asked if I was still interested in the car and I said "yes, at the advertised price." He said he would talk with his manager and call me back in 5 minutes. Twenty minutes later, I texted Scott for an update and he texted me back that the car had been sold! I immediately called him and he had no response other than that the car was sold to someone else. I then called his manager, Vic Javalili, and spoke with him for 10 minutes. Vic listened and gave me a sob story about low inventory and having to lay off workers. He was non-apologetic for the extremely poor service I had experienced, the last-minute increase in price of $5000, and the fact that AE sold the vehicle out from under me WHILE I was trying to negotiate a price. Throughout my two days of contact with the dealership, during which I aggressively pursued this car, not once was I told that the "advertised price" was not really the price or that the dealership would not negotiate (as Vic belated told me twice). Additionally, it was never suggested to me that I put a deposit down to hold it or that I was in anyway at risk of not completing the transaction. Rather, despite my urgency, the people I dealt with were not moving or talking with any sense of urgency. It was, by far, the worst, underhanded, experience I have had with a business. More
by Kelly
Employees Worked With
Vic Javalili, Scott, Maria, Milan
January 16, 2021
Most of my previous dealings with Audi Exchange ran from good to terrible. My most recent experience once John Anagnos was assigned to me, have been excellent. He listened to what I wanted and followed th good to terrible. My most recent experience once John Anagnos was assigned to me, have been excellent. He listened to what I wanted and followed through perfectly. Once I bought the car he spent plenty of time making sure I understood how all the gadgets worked. My experience with the finance guy was also excellent. I would definitely recommend Mr. Anagnos to anyone looking to buy an Audi. More
by etc
December 01, 2020
......WARNING! This dealership is the epitome of :BAIT and SWITCH"....... #1. fake advertising...a good majority of their leased car " specials" do not exist. However,a more expensive option is defini and SWITCH"....... #1. fake advertising...a good majority of their leased car " specials" do not exist. However,a more expensive option is definitely available. #2. sales calls ,emails,and texts are endless and annoying . Do not give them your contact info. #3. as I tried to finalize a purchase ,the sales manager admitted my car was a loaner with over 5000miles. However, the same car was available with no miles but for a much higher price. I WILL NEVER CONSIDER BUYING FROM THIS DEALERSHIP AGAIN More
by glako
Employees Worked With
zolten orban
October 31, 2020
They obfuscated all monies in our transaction buying a new car to the point of charging me $2000 more. Then hot boxed me to try to sell me $3000 more cost for warranty. new car to the point of charging me $2000 more. Then hot boxed me to try to sell me $3000 more cost for warranty. More
by ranapoli
Employees Worked With
Peter Ruth but not his fault
October 15, 2020
service department, i am not sure they can fix any major issues with Audi car. they done something to my car when they kept car for two week to fix engine issues. they end up with calling Audi engineers . t issues with Audi car. they done something to my car when they kept car for two week to fix engine issues. they end up with calling Audi engineers . they replaced so many parts inside the engine, since then my car is loosing engine oil. they cant find where the oil is going. the only thing that i know that the car is loosing oil. i took it over there at least 4 times, finely they are saying that oil consumption is normal. when you are loosing the whole oil in 2 to 3 week, how can it be normal consumption. i am not sure what to do. no help from Audi or Audi exchange. Audi exchange service department done something wrong when they fixed my car engine. NOW THEY DO NOT WANT TO ADMIT AND FIX THE ISSUE. More
by joe
Employees Worked With
995 THOMAS, VOTH
October 08, 2020
Customer service at Audi Exchange is exceptional. Shawn and Manos were great as usual. My new Audi S5 is a truly exceptional vehicle..looks great, exceptional performance and a great value compared to othe and Manos were great as usual. My new Audi S5 is a truly exceptional vehicle..looks great, exceptional performance and a great value compared to other cars in its class. I would recommend Audi and the Audi Exchage to anyone! More
by Pilon.Larry
Employees Worked With
September 25, 2020
I have to rewrite my review. I would never recommend this establishment to anyone to purchase a vehicle. I bought my vehicle from Stefan a while back thinking I was getting a great deal but oh was I wrong. S establishment to anyone to purchase a vehicle. I bought my vehicle from Stefan a while back thinking I was getting a great deal but oh was I wrong. Stefan sold me a certified used vehicle that was used for a LEASE. When it came to asking the question of if there was any damage done to the vehicle or anything they told me no it never had an accident, no damages nothing. I believed them. Come to find out my bumper was painted, a friend of mine who works with cars showed me how under my car they left paint behind, and recently my one side you can see exactly where the damage was done and how they tried to cover it up. Same with the door damage which is located on the same side of the bumper problem. The clear coat is coming off, that it was repainted as well. If i could attach photos I would! To lie to my face as a customer is an insult to think you can play with someone’s money like that. I am currently looking to upgrade to A larger vehicle, 2020 q7 to be exact, and was supposed to come back here to trade it in but that’s definitely not happening. Shame on you Audi Exchange hopefully Audi Westmont will be more trustworthy than you. If I could rate you a 0 I would. More
by Nmelna0426
Employees Worked With
Stefan
September 25, 2020
Both Brand Specialist and especially the Sales Mgr - Juan Olmos - were very very helpful. Even the Financing Gentleman was very good Great experience ! Enjoyed the whole deal Olmos - were very very helpful. Even the Financing Gentleman was very good Great experience ! Enjoyed the whole deal More
by Raygun0404
August 27, 2020
Thank you for the great service, home delivery, and having every detail handled to make buying a new car so easy. I would recommend The Audi Exchange for anyone purchasing a car. This is our 5th Audi having every detail handled to make buying a new car so easy. I would recommend The Audi Exchange for anyone purchasing a car. This is our 5th Audi purchased in the family. More
by Jim
Employees Worked With
