Audi Exchange - Service Center

I am going to highlight my negative experiences at this dealership. My car was in service to have a faulty radiator that had a leak replaced. This was after only 5,000 miles of driving on my CPO vehicle dealership. My car was in service to have a faulty radiator that had a leak replaced. This was after only 5,000 miles of driving on my CPO vehicle. Understood, manufacturing issues can happen. My car was in service for two weeks. When I picked my car up, to my surprise, I checked to make sure that they topped off the coolant after replacing the radiator that was initially leaking coolant. Surely, my paranoia was for good reason. They did not top off my coolant, and the coolant was way below the minimum marker. I purchased the car on December 31st, 2022. After driving about only 2700 miles on the car, my oil level was at minimum. So this either means that the car is burning excessive oil, or that I was driving on old oil that was running out gradually over time. Neither of which are good on the dealerships end. I called the dealership and they told me that this is normal and that I can top off the oil if I didn't feel comfortable with the level. Seriously? I had to dump 2 1/2 quarts of oil in order for it to be at a normal level. As best practice, I would've expected that the dealership would, at the very least, change my oil before the car was off their lot after the purchase. My rear and front view camera were starting to go faulty and not function as well, and my dash was starting to light up like a Christmas tree. They replaced the side view mirror camera, as it is under the manufacturers warranty. I also complained that the front parking aid sensor kept going off, and they said that replacing the right-side side-view mirror would fix the issue. For the second part, I had no doubt that was not going to resolve the issue. My inclinations proved me right, yet again. After driving off from the dealership and picking up my car, a yellow warning light came up on my dash, complaining about the front parking aid. After I told the service advisor that the parking aid issue was different from the camera, they ensured me that the technician believed the faulty camera would trigger all those warning lights and faults. When I purchased my CPO car from Audi Exchange, I bought an extra package for ceramic coating through a vendor that applies CilaJet. The first time the ceramic coating was applied, they did a horrendous job and left all kinds of smudges and smears of ceramic coating on my seats, the top of the dash, and the monitor. I took the car back a second time to have them reapply the ceramic coating, or at least take care of the sloppy job performed on something that I spent $1600 for. I let the dealership know of a big quarter-sized stain from the ceramic coating that needed taking care of, and they assured me that this would be handled. After I picked up my car for a second round of ceramic coating, the stain that I pointed out was still there. My car went in for a third time for the reapplication of the ceramic coating to get the stain out while my vehicle's radiator was being replaced, and this time it was finally taken care of. In summary, this dealership does not live up to the quality or standards of Audi, and I have had a poor experience with them time and time again. From the unresponsiveness of my salesman and service advisor via text when having the coolant issue, to the lack of quality in service and disregard for my concerns/issues, this dealership is not where you want to buy or service your car. What a nightmare. More

Bought an Audi that had an alternator that died out of state. Dealer wouldn’t provide a loaner and they were very matter of fact about the problem. Horrendous customer service state. Dealer wouldn’t provide a loaner and they were very matter of fact about the problem. Horrendous customer service More

service department, i am not sure they can fix any major issues with Audi car. they done something to my car when they kept car for two week to fix engine issues. they end up with calling Audi engineers . t issues with Audi car. they done something to my car when they kept car for two week to fix engine issues. they end up with calling Audi engineers . they replaced so many parts inside the engine, since then my car is loosing engine oil. they cant find where the oil is going. the only thing that i know that the car is loosing oil. i took it over there at least 4 times, finely they are saying that oil consumption is normal. when you are loosing the whole oil in 2 to 3 week, how can it be normal consumption. i am not sure what to do. no help from Audi or Audi exchange. Audi exchange service department done something wrong when they fixed my car engine. NOW THEY DO NOT WANT TO ADMIT AND FIX THE ISSUE. More

Aggressive service manager. Audi Exchange service department replaced my brake pads and rotors and they did horrible job. With new brake pads installed my car started to make ve Audi Exchange service department replaced my brake pads and rotors and they did horrible job. With new brake pads installed my car started to make very loud noise during stopping . They think it is fine but it's not. Many people told me that something is wrong with my brakes and my car stops like train . After my complaint to service manager he shouted to me "... take your xxxxx car and get out of here ...." and he kicked me out of the service department. That is the way how Audi Exchange deals with customers complains . Aggressive service manager is dangerous to women!!!!! More

Consistently great We keep returning here because the service it excellent in every respect. Easy scheduling, thorough explanations, quick service, and nice lounge. Easy We keep returning here because the service it excellent in every respect. Easy scheduling, thorough explanations, quick service, and nice lounge. Easy access. Highly recommend. More

Audi Exchange has impeccable service The service team at The Audi Exchange always does an outstanding job with its communications and service level. I always feel well taken care of when The service team at The Audi Exchange always does an outstanding job with its communications and service level. I always feel well taken care of when bringing my car in for service. More

Oil change everything was great the food and snacks were great. Every one help us quickly in and out service. Great place to go to buy a new or used car and get everything was great the food and snacks were great. Every one help us quickly in and out service. Great place to go to buy a new or used car and get their audi serviced More

Service Great service - fast, efficient, and hassle free every time; great customer service skills, professional and courteous; pleasant lounge area with grea Great service - fast, efficient, and hassle free every time; great customer service skills, professional and courteous; pleasant lounge area with great coffee; would most definitely recommend! More

I'll sensor going off Oil sensor light went off while traveling across the country on the advice of Bill at the Audi exchange we stopped in a dealership in Marietta Georg Oil sensor light went off while traveling across the country on the advice of Bill at the Audi exchange we stopped in a dealership in Marietta Georgia where they topped it off within 30 minutes the sensor light went off again When we return to Chicago we stopped at the Audi exchange and Bill helped us get our car serviced More

Service Department...The Best !!!! Jessica was wonderful ! Jessica couldn't Have been better. I have MS & a walker. She had my loaner pull up behind my car when I pulled into service...so very little walking Jessica couldn't Have been better. I have MS & a walker. She had my loaner pull up behind my car when I pulled into service...so very little walking for me. SHE IS A GEM !! From the initial booking of the appt. to the service to the return of my vehicle I was sooo pleased with her help.. Over the years I have dealt with service depts. @ BMW, VW, Volvo & Ford...never had the unbelievable service like I received at the Audi Exchangein Highland Park.. Thank you for making this service so positive. Pamela Hardy More