Audi Exchange

Best customer service I have experienced not only in purchasing a car, but anywhere. Ramzi Amawi and the rest of the Audi Exchange staff made me feel like I was buying an Audi R8 (List price $250,000.0 purchasing a car, but anywhere. Ramzi Amawi and the rest of the Audi Exchange staff made me feel like I was buying an Audi R8 (List price $250,000.00) even though it was actually a 6-year old Audi A4. My wife is a Japanese where the customer service phrase is not "the customer is always right" but "The customer is God". She felt, without a doubt, that this was the best customer service and sales experience she has ever had outside of Japan and that it compared with the best of the service offered in that country that is legendary for service. Our car looked brand-new thanks to the superb detailing and these guys provided us with new rear brakes since the ones on the car looked like they might need replaced fairly soon. We got a price WAY below KBB. Ramzi made us feel comfortable at every turn and my four-year old daughter was kooky for him. That should tell the tell right there. We were "wowed" You will be, too. Special mention to Dan Fernstrom for making the financing part easy, breezy for scheezy. Thank you!!! We will buy every car we ever get in the future here even if it's not an Audi. More

I had the pleasure of working with Ramzi Amawi, Audi I had the pleasure of working with Ramzi Amawi, Audi Brand Specialist at The Audi Exchange. He took a professional conscientious approach. His mana I had the pleasure of working with Ramzi Amawi, Audi Brand Specialist at The Audi Exchange. He took a professional conscientious approach. His manager (Ryan) and he are focused on quality, professional and dedicated service. Truly a pleasure - Sid More

Our second car from Audi Exchange and Ryan Meegan, we had a great experience with Salesman Bob, Sales Manager Ryan, and Finance Manager Dan. These people are real car enthusiasts,, they are knowledgeable, p a great experience with Salesman Bob, Sales Manager Ryan, and Finance Manager Dan. These people are real car enthusiasts,, they are knowledgeable, patient, helpful, precise and relaxed. They made the process simple and straightforward. Thank you all. More

Working with Ramzi was an awesome experience! He was not the typical sales guy that you expect to run into when walking into a dealership. He immediately treated me like I was his best customer, before I ha the typical sales guy that you expect to run into when walking into a dealership. He immediately treated me like I was his best customer, before I had even agreed to purchase a vehicle. Once I did order my Q7, it had to be transported and Ramzi gave me constant updates via phone, email and text, while I waited for my new toy! Other than the fact that I love my new Audi, Ramzi is definitely the reason that I will recommend Audi Exchange to friends and family! More

The experience with Ramzi and Dan at The Audi Exchange was so phenomenal that we bought two cars on the same night! The prices on both cars were very competitive and there were no hassles during the buyi was so phenomenal that we bought two cars on the same night! The prices on both cars were very competitive and there were no hassles during the buying process. Ramzi stayed true to his word on every detail, gave us the information we needed and when he didn’t know, he went to find out. They even went above and beyond on the service on one of the cars. I would not hesitate to recommend Ramzi and The Audi Exchange to anyone - I plan on driving the distance (35 miles) to buy my next car. More

I recently bought a new Audi A5 from Ramzi Awami. It was an absolute pleasure to do business with him. He was very honest and knowledgeable about the Audi product. If you are looking for the excellent ser an absolute pleasure to do business with him. He was very honest and knowledgeable about the Audi product. If you are looking for the excellent service you expect from a brand like Audi, Ramzi goes out of his way to make sure that you are happy with your purchase. The dealership itself is a great place, everyone was gracious and welcoming. I would without hesitation buy another car from him and will continue to recommend him to my friends. More

The sales person Ramzi Amawi's combined approach of being highly knowledgeable,friendly,and professional coupled with a fair pricing approach led me to quickly buy the car I was looking for. What a pleasure highly knowledgeable,friendly,and professional coupled with a fair pricing approach led me to quickly buy the car I was looking for. What a pleasure this "no xx" approach is for buying a car...Other dealerships and car sales personnel should read and learn "Ramzi's playbook" to improve their business by improving their selling approach for their potential customers. More

After having a poor experience at a different Audi dealership, I had minimal patience for bad customer service. Upon entering The Audi Exchange, my father and I were greeted by Ramzi. Ramzi was very dealership, I had minimal patience for bad customer service. Upon entering The Audi Exchange, my father and I were greeted by Ramzi. Ramzi was very helpful, patient, and not the least bit pushy. He was able to answer all of our questions thoroughly and honestly, that isn't a common trait amongst other salesmen. Ramzi was more interested in putting me into the right car, rather than making a sale. He was always willing to go the extra mile to provide us with the utmost customer service. It is great to see a salesman so enthusiastic about the product that he even stayed past closing to show me how to use the features in my new car. That meant a great deal to me because it saved me a trip back to the dealership. With customer service so phenomenal, The Audi Exchange has surely gained a loyal customer. More

When we initially walked into the dealership Ramzi approached us. He was not a pushy salesman which we appreciated..He was very knowledgeable about the Audi and took us on a test drive..at the same t approached us. He was not a pushy salesman which we appreciated..He was very knowledgeable about the Audi and took us on a test drive..at the same time he had our Lexus appraised..When we sat down to negotiate he was easy to talk to and was very warm and friendly and was willing to crunch the numbers with us and then took our offer to the proper department and things went very smoothly..We would recommend Ramzi to our friends and in the future we would hopefully be able to do business again with him..He showed us how to operate the car and took his time in explaining any and all questions we had.overall it was a very comfortable experience. More

My wife knew exacly what car she wanted, but put me in charge of 'dealing' with the dealerships. The car I found was at Audi Exchange in Highland Park, Il, but I was in Columbus Ohio. I has talked to Ramz charge of 'dealing' with the dealerships. The car I found was at Audi Exchange in Highland Park, Il, but I was in Columbus Ohio. I has talked to Ramzi Amawi over the phone and in 3 short hours had a deal in place. I flew in to town and he picked me up on his day off to take me to the dealership. Everything went without a hitch, and the car was as advertised. Big shout out to Patrick in the Finance Dept who got all the financing done via online and FedEx. Thanks again! Eric Vaughan More